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Customer Service Assistant Jobs in Springfield, MA

Mazak Optonics

Customer Service Advocate

Hartford, CT · On-site

Answer initial Service department calls, assist with non-technical customer questions, transfer technical issues to appropriate person or enter cases and set proper call back expectations * The ...

Mazak

Customer Service Advocate

Windsor Locks, CT · On-site

Answer initial Service department calls, assist with non-technical customer questions, transfer technical issues to appropriate person or enter cases and set proper call back expectations * The ...

Skilled Trades Partners

Customer Service Rep

Sturbridge, MA · On-site

$16.50 - $22.50/hr

Customer Service Representative Join a fast-paced team connecting skilled tradespeople with ... Answer phones and assist clients and employees * Interview and onboard job candidates * Coordinate ...

Valence

Customer Service Manager

West Springfield, MA · On-site

$85K - $90K/yr

Customer Service & Shipping Manager • Serve as the primary point of contact for aerospace ... assist in driving corrections actions to mitigate negative trends. • Participate in customer ...

The Rally Group

Customer Service Representative

Hartford, CT · On-site

$16.25 - $22/hr

Customer Service Representative Join The Rally Group Team! Are you a people person who enjoys ... What Youll Do: * Assist clients and customers with account setup, updates, and general inquiries

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Customer Service Assistant information

See Springfield, MA salary details

$11

$19

$28

How much do customer service assistant jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for customer service assistant in Springfield, MA is $19.95, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $22.74 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What is a Customer Service Assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

Is a CSA job stressful?

A Customer Service Assistant (CSA) job can be stressful due to handling customer complaints, managing high call volumes, and meeting performance targets. However, stress levels vary depending on the work environment, training, and individual coping skills.

What jobs pay 4000 a week without a degree?

Customer Service Assistants typically do not earn $4,000 a week without advanced experience or supervisory responsibilities. High-paying roles that can reach this level without a degree are rare and often involve sales, real estate, or skilled trades where commissions or bonuses significantly boost income. Success in such roles usually depends on performance, skills, and experience rather than formal education alone.

What Is a Customer Service Assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are some common challenges faced by Customer Service Assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

How can I make 2000 a week working from home?

A Customer Service Assistant can increase earnings by working multiple shifts, taking on overtime, or handling high-volume accounts. Developing strong communication skills and using remote customer service tools can improve productivity and earning potential, but reaching $2000 weekly typically requires additional roles or freelance opportunities in customer support or related fields.

What is the work of a customer service assistant?

A customer service assistant helps customers by answering questions, resolving issues, and providing information about products or services. They often work in retail, call centers, or service environments, using communication skills and sometimes customer management tools to ensure a positive experience.
More about Customer Service Assistant jobs
What are the most commonly searched types of Customer Service jobs in Springfield, MA? The most popular types of Customer Service jobs in Springfield, MA are:
What are popular job titles related to Customer Service Assistant jobs in Springfield, MA? For Customer Service Assistant jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Customer Service Assistant jobs in Springfield, MA look for? The top searched job categories for Customer Service Assistant jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Customer Service Assistant jobs? Cities near Springfield, MA with the most Customer Service Assistant job openings:
Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Springfield, MA as of June 2026, with employment types broken down into 44% Full Time, 52% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $41,506 per year, or $20 per hour.
Customer Service Rep/Assistant Manager

Customer Service Rep/Assistant Manager

Domino's Pizza

Ware, MA • On-site

Part-time

Posted 8 days ago

Domino's rating

4.8

Company rating: 4.8 out of 10

Based on 1,892 frontline employees who took The Breakroom Quiz

19th of 22 rated food delivery companies

Job description

Company Description

Great People! Great Pizza!

Job Description

Job Description

We are happy that you are interested in joining the Domino's team!

Domino's Pizza is the world leader in pizza delivery. We operate over 10,300 stores in over 70 countries and we are continuously growing!
In our stores, team members learn about business, management and what it takes to succeed.
We have a rich history of growth and development-from-within-culture. The possibilities are endless at Domino's!
Are you committed to excellence? Are you serious about having fun? Then this is the job for you!

What are you waiting for? APPLY NOW!

Imagine yourself with a job that has flexible hours, competitive pay and a fun environment! We are looking for Customer Service Representatives&Assistant Managers at a Domino's near you! These employees will answer phones, make pizzas and spend time with our customers. We are looking for people with positive personalities and a lot of energy. Candidates must be a minimum of 16 years old.

Additional Information

All your information will be kept confidential according to EEO guidelines.

What Domino's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Domino's logo

About Domino's

Sourced by ZipRecruiter

Since 1960, we've grown from just one store to become the #1 pizza company in the world. To get there and continue to go above and beyond, it takes persistent passion, incredible vision, and bold thinking. It takes every one of our employees feeling like they have pizza sauce running through their veins. What's life like at Domino's Whatever your role at Domino’s, you’ll find life here is exciting, enormously fun, and always asks you to think on your feet. If you bring your passion, drive, and a purpose to perform, there are real growth opportunities across the brand. Many people find that what starts as a day job becomes a fulfilling career, surrounded by amazing people who make sure each new day tops the last. That’s what we mean by the power of possible. We are made better together In a Domino’s corporate job, our leaders work hard to create a level playing field where corporate team members can succeed, innovate, and above all, feel like they belong. See how different backgrounds make us better, and how your unique talents could power what’s possible in a Domino’s corporate career.

Industry

Food and beverage stores, real estate and food services and drinking places

Company size

10,000+ Employees

Headquarters location

Ann Arbor, MI, US

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