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Customer Service Assistant Jobs in Springfield, MA

Western Pest Services

Customer Service Representative

Agawam, MA · On-site

$20 - $25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Representative At Waltham Pest Services, our Customer Service Representatives are ... * Assist with Accounts Receivable and Collections by updating account activity and supporting ...

Mazak

Customer Service Advocate

Windsor Locks, CT · On-site

Answer initial Service department calls, assist with non-technical customer questions, transfer technical issues to appropriate person or enter cases and set proper call back expectations * The ...

TransCore

Customer Service Representative

Ludlow, MA · On-site

$16.50 - $20/hr

Customer Service Representative TransCore (TRN), a subsidiary of ST Engineering, is seeking ... Additional Duties that May be Required: * Assist at other E-ZPass MA facilities. * Assist in ...

The Rally Group

Customer Service Representative

Hartford, CT · On-site

$16.25 - $22/hr

Customer Service Representative Join The Rally Group Team! Are you a people person who enjoys ... What You'll Do: * Assist clients and customers with account setup, updates, and general inquiries

The Rally Group

Customer Service Representative

Hartford, CT · On-site

$16.25 - $22/hr

What You'll Do: Assist clients and customers with account setup, updates, and general inquiries ... service experience is a plus, but not required Why Join The Rally Group? Supportive and team ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Assistant JobsCustomer Service Assistant Jobs in Springfield, MA

Customer Service Assistant information

See Springfield, MA salary details

$11

$19

$28

How much do customer service assistant jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for customer service assistant in Springfield, MA is $19.95, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $22.74 per hour, depending on experience, location, and employer.

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to handling customer inquiries, managing complaints, and meeting performance targets. However, the level of stress varies depending on the workload, company support, and individual skills in communication and problem-solving.
More about Customer Service Assistant jobs

What are the most commonly searched types of Customer Service jobs in Springfield, MA?

The most popular types of Customer Service jobs in Springfield, MA are:

What are popular job titles related to Customer Service Assistant jobs in Springfield, MA?

For Customer Service Assistant jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Customer Service Assistant jobs in Springfield, MA look for?

The top searched job categories for Customer Service Assistant jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Customer Service Assistant jobs?

Cities near Springfield, MA with the most Customer Service Assistant job openings:

Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $41,506 per year, or $20 per hour.

Bilingual Customer Service Agent

Community Health Resources

Manchester, CT • On-site

$19.28/hr

Other

Posted 2 days ago

New

Job description

JOB TITLE: Bilingual Customer Service Agent
EMPLOYMENT TYPE: Full Time
SCHEDULED HOURS: 40 hours/week (Monday- Friday 8:30am-5pm) (some shifts 11:30am-8pm required)
PROGRAM: Triage Center
SITE LOCATION: Manchester, CT
PC#: 2402
OBJECTIVE OF POSITION:
The Customer Service Agent will provide telephonic customer service to individuals calling into CHR, including clients who are experiencing mental illness, addictions and or serious emotional disorders:
By:
  • Answering all calls in a timely and professional manner.
  • Triaging client calls to determine the appropriate level of care via telephonic assessment both internally at CHR and externally with other providers.
  • Ability to respond to callers who may be in distress, agitated, have challenges in communicating, or may need triaged for crisis intervention.
  • Coordinating referrals of clients to appropriate CHR services or external referrals as needed; includes crisis triage and interventions including dispatching emergency services and or mobile crisis response when appropriate.
  • Accurately and efficiently documents call details in a variety of platforms to maintain compliance standards.
  • Exhibiting effective communication, interpersonal and organizational skills in person and on the phone with the ability to multi-task within a fast-paced service environment.
  • Demonstrating excellent active listening skills and the ability to work independently and with a team.
  • Initiating contact with and consulting with relevant collaborative parties.

DUTIES & RESPONSIBILITIES:
  • Consistently provide genuine, friendly, personable and professional service.
  • Responsible for appointment scheduling and intake service coordination.
  • Schedules clients with providers to help them access treatment in a timely fashion.
  • Establish rapport and working relationships with clients and clinical staff in order to enhance the overall engagement experience for clients.
  • Handle a high call volume in a fast-paced contact center environment.
  • Provide education to clients about available CHR resources to assist them in accessing treatment, i.e., transportation alternatives and schedules of providers.
  • Coordinate, network and schedule hospital, urgent care, and appropriate internal/external programs within agency guidelines.
  • Communicate with a wide range of individuals from various backgrounds.
  • With training, demonstrates knowledge of services and resources at CHR to direct the caller to relevant provider or program.
  • Stays abreast of all agency and clinic policies regarding access, no shows and scheduling.
  • Maintains documentation in compliance with agency and program standards.
  • Ability to meet key performance metrics.
  • Proactively resolve escalated customer issues.
  • Goes above and beyond by advocating for every customer concern and request.
  • Handle multiple responsibilities and balance customer priorities.
  • Assist clients with general questions and requests for information.
  • Provides excellent customer service to all clients and families.
  • Provides culturally & linguistically appropriate customer service to clients, client’s families and collaborative partners with available interpretation services.
  • Assist staff in promoting a recovery-oriented treatment environment.
  • Participates in staff meetings, supervision, trainings and other meetings as assigned.
  • May perform other assignments and duties as program and agency needs require.

QUALIFICATIONS:
Education: High School Diploma or equivalent required, bachelor’s degree preferred.
Experience: Minimum of 5 years of experience in a customer service-oriented role required. Intermediate to advanced typing and technical aptitude required. 2-5 years of experience working in a call center environment preferred. Prior experience working in a medical office or in social services preferred. Bilingual (Spanish speaking) required.
COMPENSATION*:
Starting at $19.28/hr min., and up commensurate upon experience.
*Actual rates are determined at the time of offer and are based on relevant experience and internal equity, as well as adherence to our internal equity policy. Many of our positions offer program/location differentials and/or sign-on incentives. (Please note, for part-time positions this range would be pro-rated based on hours worked)
CHR is an equal opportunity employer, and we encourage all to apply.
Take the first step to a meaningful career and apply to CHR today!
EEO MINORITIES/WOMEN/DISABLED/VETERANS
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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