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Hourly Customer Service Representative Jobs in Springfield, MA

Clean Climate HVAC

Customer Service Representative

Broad Brook, CT · On-site

$15 - $20.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Service Representative (CSR) serves as the first point of contact for our customers ... Competitive hourly wage or salary based on experience * Health, dental, and vision insurance ...

U-Haul

Customer Service Representative

West Springfield, MA · On-site

$15 - $16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Compensation Range: $15.00 to $16.00 Hourly Location: 380 Union St, West Springfield, Massachusetts ... As a Customer Service Representative, you will work as part of a supportive team to be the face of ...

TransCore

Customer Service Representative

Ludlow, MA · On-site

$16.50 - $20/hr

Customer Service Representative TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our teams in Auburn, Ludlow, Lee, Natick, East Boston ...

U-Haul

Customer Service Representative

Springfield, MA · On-site

$15 - $16/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Compensation Range: $15.00 to $16.00 Hourly Location: 88 Birnie Ave, Springfield, Massachusetts ... As a Customer Service Representative, you will work as part of a supportive team to be the face of ...

Western Pest Services

Customer Service Representative

Agawam, MA · On-site

$20 - $25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Representative At Waltham Pest Services, our Customer Service Representatives are often the first connection customers make with our team--and that makes this role incredibly ...

U-Haul

Customer Service Representative

Northampton, MA · On-site

$15 - $16/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Compensation Range: $15.00 to $16.00 Hourly Location: 227 N King St, Northampton, Massachusetts ... As a Customer Service Representative, you will work as part of a supportive team to be the face of ...

U-Haul

Customer Service Representative

Springfield, MA · On-site

$15 - $16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Compensation Range: $15.00 to $16.00 Hourly Location: 914 Boston Rd, Springfield, Massachusetts ... As a Customer Service Representative, you will work as part of a supportive team to be the face of ...

U-Haul

Customer Service Representative

Chicopee, MA · On-site

$15 - $16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Compensation Range: $15.00 to $16.00 Hourly Location: 878 Memorial Dr, Chicopee, Massachusetts ... As a Customer Service Representative, you will work as part of a supportive team to be the face of ...

U-Haul

Customer Service Representative

Springfield, MA · On-site

$15 - $16/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Compensation Range: $15.00 to $16.00 Hourly Location: 88 Birnie Ave, Springfield, Massachusetts ... As a Customer Service Representative, you will work as part of a supportive team to be the face of ...

U-Haul

Customer Service Representative

Northampton, MA · On-site

$15 - $16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Compensation Range: $15.00 to $16.00 Hourly Location: 227 N King St, Northampton, Massachusetts ... As a Customer Service Representative, you will work as part of a supportive team to be the face of ...

U-Haul

Customer Service Representative

Springfield, MA · On-site

$15 - $16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Compensation Range: $15.00 to $16.00 Hourly Location: 88 Birnie Ave, Springfield, Massachusetts ... As a Customer Service Representative, you will work as part of a supportive team to be the face of ...

U-Haul

Customer Service Representative

West Springfield, MA · On-site

$15 - $16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Compensation Range: $15.00 to $16.00 Hourly Location: 380 Union St, West Springfield, Massachusetts ... As a Customer Service Representative, you will work as part of a supportive team to be the face of ...

U-Haul

Customer Service Representative

Springfield, MA · On-site

$15 - $16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Compensation Range: $15.00 to $16.00 Hourly Location: 88 Birnie Ave, Springfield, Massachusetts ... As a Customer Service Representative, you will work as part of a supportive team to be the face of ...

U-Haul

Customer Service Representative

Northampton, MA

$15 - $16/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Compensation Range: $15.00 to $16.00 Hourly Location: 227 N King St, Northampton, Massachusetts ... As a Customer Service Representative, you will work as part of a supportive team to be the face of ...

U-Haul

Customer Service Representative

West Springfield, MA · On-site

$15 - $16/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Compensation Range: $15.00 to $16.00 Hourly Location: 380 Union St, West Springfield, Massachusetts ... As a Customer Service Representative, you will work as part of a supportive team to be the face of ...

U-Haul

Customer Service Representative

Northampton, MA · On-site

$15 - $16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Compensation Range: $15.00 to $16.00 Hourly Location: 227 N King St, Northampton, Massachusetts ... As a Customer Service Representative, you will work as part of a supportive team to be the face of ...

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Hourly Customer Service Representative information

See Springfield, MA salary details

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How much do hourly customer service representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for hourly customer service representative in Springfield, MA is $18.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.82 per hour, depending on experience, location, and employer.

What is an hourly customer service representative?

Hourly Customer Service Representatives are employees who assist customers with inquiries, complaints, and support issues, typically working on an hourly wage rather than a salaried basis. They may work in call centers, retail environments, or remotely, handling phone calls, emails, chats, or in-person interactions. Their primary goal is to ensure customer satisfaction by providing accurate information, resolving problems, and maintaining a positive company image. The role often requires excellent communication skills, patience, and problem-solving abilities.

What are the key skills and qualifications needed to thrive as an hourly customer service representative?

To thrive as an Hourly Customer Service Representative, you need strong communication skills, basic computer proficiency, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is often required. Patience, active listening, and problem-solving abilities are essential soft skills for handling diverse customer needs. These skills ensure efficient, positive customer interactions and contribute to overall customer satisfaction and loyalty.

What are some common challenges hourly customer service representatives face, and how can they be managed?

Hourly Customer Service Representatives often handle high call volumes and may encounter difficult or frustrated customers. Managing these challenges requires strong communication skills, patience, and the ability to remain calm under pressure. Many employers provide training and scripts to guide responses, and team leads are typically available to offer support in complex situations. Building resilience and seeking feedback from supervisors can also help representatives continuously improve and reduce stress on the job.

What is the difference between Hourly Customer Service Representative vs Part-Time Customer Support Agent?

AspectHourly Customer Service RepresentativePart-Time Customer Support Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentCall centers, retail, online supportCall centers, retail stores, online platforms
Employer UsageBusinesses needing customer support on an hourly basisCompanies offering part-time customer support roles
Search IntentCompare hourly customer service roles with similar positionsFind part-time customer support jobs similar to hourly roles

Both roles typically require similar credentials and work in customer service environments. The main difference lies in the employment structure: 'Hourly Customer Service Representative' emphasizes hourly pay, often with more flexible scheduling, while 'Part-Time Customer Support Agent' highlights the employment status as part-time, which may include varied hours and responsibilities.

How to get hired as an hourly customer service representative?

To get hired as an hourly customer service representative, candidates should have strong communication skills, a high school diploma or equivalent, and experience with customer service or related tools like CRM software. Applying through company websites or job boards, preparing a tailored resume, and demonstrating problem-solving abilities in interviews are key steps in the hiring process.

What are the typical work hours for an hourly customer service representative?

Hourly customer service representatives often work in shifts that include evenings, weekends, and holidays to provide 24/7 support. Typical schedules may range from part-time to full-time hours, with shifts commonly lasting 4 to 8 hours depending on the employer's needs and industry standards.

What are the most commonly searched types of Customer Service Representative jobs in Springfield, MA?

The most popular types of Customer Service Representative jobs in Springfield, MA are:

What are popular job titles related to Hourly Customer Service Representative jobs in Springfield, MA?

For Hourly Customer Service Representative jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Hourly Customer Service Representative jobs in Springfield, MA look for?

The top searched job categories for Hourly Customer Service Representative jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Hourly Customer Service Representative jobs?

Cities near Springfield, MA with the most Hourly Customer Service Representative job openings:

Hourly Customer Service Representative jobs near you
Infographic showing various Hourly Customer Service Representative job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,961 per year, or $18.7 per hour.

Customer Service Representative

Clean Climate HVAC

Broad Brook, CT • On-site

$15 - $20.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Job description

Clean Climate HVAC is a Family owned, trusted leader in HVAC installation, maintenance, and repair services. We take pride in providing reliable, high-quality comfort solutions to our residential and commercial clients. Our team is growing, and we're looking for a friendly, organized, and customer-focused individual to join us as a Customer Service Representative.


Position Summary:
The Customer Service Representative (CSR) serves as the first point of contact for our customers. This role is responsible for handling inbound calls, scheduling service appointments, assisting with inquiries, and ensuring a smooth customer experience from start to finish. The ideal candidate is professional, empathetic, and thrives in a fast-paced environment.


Key Responsibilities:

  • Answer incoming calls and chats, and respond to customer inquiries promptly and courteously
  • Schedule and coordinate HVAC service appointments and technician dispatches
  • Provide accurate information about products, services, pricing, and company policies
  • Follow up with customers to confirm appointments and ensure satisfaction after service
  • Manage customer accounts and update records in the CRM system (Service Titan)
  • Handle billing inquiries and process payments when needed
  • Work closely with technicians and management to ensure timely service delivery
  • Resolve customer issues efficiently and escalate complex concerns when appropriate


Qualifications:

  • High school diploma or equivalent (Associate's degree preferred)
  • 1-3 years of experience in customer service, preferably in HVAC, plumbing, or home services
  • Strong verbal and written communication skills
  • Excellent organizational and multitasking abilities
  • Proficiency with computers and CRM/scheduling software (e.g., ServiceTitan, Housecall Pro, or similar)
  • Positive attitude and strong problem-solving skills
  • Ability to remain calm and professional under pressure


What We Offer:

  • Competitive hourly wage or salary based on experience
  • Health, dental, and vision insurance, Matching 401k
  • Vacation, Sick time and holidays
  • Ongoing training and career growth opportunities
  • Supportive, team-oriented work environment


How to Apply:
If you're passionate about delivering exceptional customer experiences and want to be part of a reputable HVAC team, we'd love to hear from you! Please submit your resume and a brief cover letter


Clean Vlimate HVACis an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.

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