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Customer Returns Associate Jobs (NOW HIRING)

Tjx

returns associate

Lincoln, NE · On-site

$15 - $15.50/hr

Accurately rings customer purchases/returns and counts change back to customer according to ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

Stitch Golf Holdings Inc

Returns Associate

Apex, NC · On-site

$15.50 - $18.25/hr

Description Position Summary The Warehouse Returns Specialist is responsible for processing customer returns and RMAs in accordance with Stitch policies and procedures. This role reviews returned ...

Galls

Returns Associate

Lexington, KY · On-site

$13.75 - $16.50/hr

Call or email customers as needed to obtain additional information concerning their return and/or for placing an exchange order. * Inspect merchandise to determine disposition of item. * Pull Order ...

Stitch Golf Holdings, Inc.

Returns Associate

Apex, NC · On-site

$15.50 - $18.25/hr

Position Summary The Warehouse Returns Specialist is responsible for processing customer returns and RMAs in accordance with Stitch policies and procedures. This role reviews returned products for ...

Stitch Golf

Returns Associate

Apex, NC · On-site

$14.50 - $16/hr

Job Type Full-time Description Position Summary The Warehouse Returns Specialist is responsible for processing customer returns and RMAs in accordance with Stitch policies and procedures. This role ...

Oxford Industries

Returns Associate

Lyons, GA

$12.75 - $15.25/hr

To check and key all Customer returns into the system. Purpose of Position To check and key all Customer returns into the system. Essential Job Functions * Receive and inspect returned goods for ...

Oxford Industries, Inc.

Returns Associate

Lyons, GA · On-site

$12.75 - $15.25/hr

To check and key all Customer returns into the system. Purpose of Position To check and key all Customer returns into the system. Essential Job Functions * Receive and inspect returned goods for ...

Shop LC

WHS Returns

Austin, TX · On-site

$20/hr

The Returns Associate will answer questions, input accurate return information on customer accounts and perform general warehouse duties, including material picks and deliveries, and warehouse ...

New

Core-Mark

Warehouse Returns Associate

Hopkinton, MA · On-site

$19/hr

The Dry Room Associate selects, scans, stocks, credits, and removes products to ensure that the ... Verifies and performs quality checks of pick-up slips to product received from customers.

Core-Mark

Warehouse Returns Associate

Fabyan, CT · On-site

$19/hr

The Dry Room Associate selects, scans, stocks, credits, and removes products to ensure that the ... Verifies and performs quality checks of pick-up slips to product received from customers.

Core-Mark

Warehouse Returns Associate

Providence, RI · On-site

$19/hr

The Dry Room Associate selects, scans, stocks, credits, and removes products to ensure that the ... Verifies and performs quality checks of pick-up slips to product received from customers.

Core-Mark

Warehouse Returns Associate

Shrewsbury, MA · On-site

$19/hr

The Dry Room Associate selects, scans, stocks, credits, and removes products to ensure that the ... Verifies and performs quality checks of pick-up slips to product received from customers.

Core-Mark

Warehouse Returns Associate

Northbridge, MA · On-site

$19/hr

The Dry Room Associate selects, scans, stocks, credits, and removes products to ensure that the ... Verifies and performs quality checks of pick-up slips to product received from customers.

Core-Mark

Warehouse Returns Associate

Worcester, MA · On-site

$19/hr

The Dry Room Associate selects, scans, stocks, credits, and removes products to ensure that the ... Verifies and performs quality checks of pick-up slips to product received from customers.

Core-Mark

Warehouse Returns Associate

Clayville, RI · On-site

$19/hr

The Dry Room Associate selects, scans, stocks, credits, and removes products to ensure that the ... Verifies and performs quality checks of pick-up slips to product received from customers.

Core-Mark

Warehouse Returns Associate

Upton, MA · On-site

$19/hr

The Dry Room Associate selects, scans, stocks, credits, and removes products to ensure that the ... Verifies and performs quality checks of pick-up slips to product received from customers.

Core-Mark

Warehouse Returns Associate

Pascoag, RI · On-site

$19/hr

The Dry Room Associate selects, scans, stocks, credits, and removes products to ensure that the ... Verifies and performs quality checks of pick-up slips to product received from customers.

Core-Mark

Warehouse Returns Associate

Smithfield, RI · On-site

$19/hr

The Dry Room Associate selects, scans, stocks, credits, and removes products to ensure that the ... Verifies and performs quality checks of pick-up slips to product received from customers.

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All JobsCustomer Returns Associate Jobs

Customer Returns Associate information

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How much do customer returns associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer returns associate in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer returns associate?

To thrive as a Customer Returns Associate, you need strong problem-solving skills, attention to detail, and experience in retail or customer service, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing tools is typically required. Excellent communication, patience, and conflict resolution skills help you handle customer concerns efficiently and maintain a positive shopping experience. These abilities are vital to ensure accurate returns processing, customer satisfaction, and smooth store operations.

What does a customer returns associate do?

A Customer Returns Associate is responsible for processing product returns and exchanges, ensuring that customers have a smooth and positive experience. They inspect returned items for damage or defects, verify receipts or proof of purchase, and follow company policies to issue refunds or replacements. Additionally, they may update inventory records, restock returned merchandise, and answer customer inquiries related to returns. Strong communication and problem-solving skills are important in this role, as associates often help resolve customer issues and maintain satisfaction.

What is the difference between Customer Returns Associate vs Customer Service Representative?

AspectCustomer Returns AssociateCustomer Service Representative
Primary RoleHandling product returns, processing refunds, inspecting returned itemsAssisting customers with inquiries, providing product information, resolving issues
Required SkillsAttention to detail, knowledge of return policies, basic inventory skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentRetail stores, warehouses, distribution centersCall centers, retail stores, online support channels
Common CertificationsNone typically required, some retail or inventory trainingCustomer service or communication certifications optional

While both roles involve interacting with customers, the Customer Returns Associate focuses on processing returns and inspecting products, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What are some common challenges faced by customer returns associates, and how can they be managed effectively?

Customer Returns Associates often encounter challenges such as handling dissatisfied customers, managing high volumes of returns during peak seasons, and ensuring compliance with company return policies. Successfully navigating these situations requires strong communication skills, attention to detail, and the ability to stay calm under pressure. Team collaboration and thorough training on product knowledge and return procedures can also help associates provide a positive experience for customers while maintaining operational efficiency.
More about Customer Returns Associate jobs
What cities are hiring for Customer Returns Associate jobs? Cities with the most Customer Returns Associate job openings:
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Customer Returns Associate jobs near you
Infographic showing various Customer Returns Associate job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $35,647 per year, or $17.1 per hour.

returns associate

Tjx

Lincoln, NE • On-site

$15 - $15.50/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

TJX rating

5.9

Company rating: 5.9 out of 10

Based on 689 frontline employees who took The Breakroom Quiz

26th of 39 rated national retailers

Job description

Marshalls

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.

Job Description:

Opportunity: Grow Your Career

Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business.

  • Role models established customer experience practices with internal and external customers
  • Supports and embodies a positive store culture through honesty, integrity, and respect
  • Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
  • Promotes credit and loyalty programs
  • Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
  • Accurately processes and prepares merchandise for the sales floor following company procedures and standards
  • Initiates and participates in store recovery as needed throughout the day
  • Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
  • Provides and accepts recognition and constructive feedback
  • Adheres to all labor laws, policies, and procedures
  • Supports and participates in store shrink reduction goals and programs
  • Participates in safety awareness and maintains a safe environment
  • Other duties as assigned

Who We're Looking For: You.

  • Possesses excellent customer service skills
  • Able to work a flexible schedule to support business needs
  • Possesses strong communication and organizational skills with attention to detail
  • Capable of multi-tasking
  • Able to respond appropriately to changes in direction or unexpected situations
  • Capable of lifting heavy objects with or without reasonable accommodation
  • Works effectively with peers and supervisors
  • Retail customer experience preferred

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address:

2933 Crescent Drive

Location:

USA Marshalls Store 1234 Lincoln NEThis position has a starting pay range of $15.00 to $15.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

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