Crown Point, IN · On-site
$13.50 - $18.50/hr
Retirement
PTO
You May Be a Great Fit as a Customer Retention Specialist at Mortallaro Insurance Agency, Inc If: You're the person people call first when life goes sideways - calm, steady, and ready to help. You ...
Crown Point, IN · On-site
$13.50 - $18.50/hr
Retirement
PTO
You May Be a Great Fit as a Customer Retention Specialist at Mortallaro Insurance Agency, Inc If: You're the person people call first when life goes sideways - calm, steady, and ready to help. You ...
Crown Point, IN · On-site
$50K - $75K/yr
PTO
Paid time off You May Be a Great Fit as a Customer Retention Specialist at Aaron Pinkus State Farm if: * You're the person people call first when life goes sideways - calm, steady, and ready to help.
Crown Point, IN · On-site
$50K - $75K/yr
PTO
Paid time off You May Be a Great Fit as a Customer Retention Specialist at Aaron Pinkus State Farm if: * You're the person people call first when life goes sideways - calm, steady, and ready to help.
Indianapolis, IN · Remote
$16.63/hr
Medical
Dental
Vision
Life
Retirement
As a Customer Retention Representative, you will respond to escalated customer service issues and cancellation requests. You will address customer requests to cancel service and seeks to resolve ...
Indianapolis, IN · Remote
$16.63/hr
Medical
Dental
Vision
Life
Retirement
As a Customer Retention Representative, you will respond to escalated customer service issues and cancellation requests. You will address customer requests to cancel service and seeks to resolve ...
Evansville, IN · On-site
$13.50 - $18.50/hr
Medical
Dental
Vision
Life
Retirement
PTO
CLIENT RETENTION SPECIALIST (Customer Service / Collections) RNR Tire Express - Midwest is proud to ... Our customers choose us for our unmatched service, large in-stock inventory, flexibility, pre ...
Evansville, IN · On-site
$13.50 - $18.50/hr
Medical
Dental
Vision
Life
Retirement
PTO
CLIENT RETENTION SPECIALIST (Customer Service / Collections) RNR Tire Express - Midwest is proud to ... Our customers choose us for our unmatched service, large in-stock inventory, flexibility, pre ...
Indianapolis, IN · On-site +1
$16.63/hr
Medical
Dental
Vision
Life
Retirement
As a Customer Retention Representative, you will respond to escalated customer service issues and cancellation requests. You will address customer requests to cancel service and seeks to resolve ...
Indianapolis, IN · On-site +1
$16.63/hr
Medical
Dental
Vision
Life
Retirement
As a Customer Retention Representative, you will respond to escalated customer service issues and cancellation requests. You will address customer requests to cancel service and seeks to resolve ...
Evansville, IN · On-site
$17 - $18/hr
Medical
Dental
Vision
Life
Retirement
PTO
CLIENT RETENTION SPECIALIST (Customer Service / Collections) RNR Tire Express - Midwest is proud to ... Our customers choose us for our unmatched service, large in-stock inventory, flexibility, pre ...
Evansville, IN · On-site
$17 - $18/hr
Medical
Dental
Vision
Life
Retirement
PTO
CLIENT RETENTION SPECIALIST (Customer Service / Collections) RNR Tire Express - Midwest is proud to ... Our customers choose us for our unmatched service, large in-stock inventory, flexibility, pre ...
Evansville, IN · On-site
$13.50 - $18.50/hr
Medical
Dental
Vision
Life
Retirement
PTO
CLIENT RETENTION SPECIALIST (Customer Service / Collections) RNR Tire Express - Midwest is proud to ... Our customers choose us for our unmatched service, large in-stock inventory, flexibility, pre ...
Evansville, IN · On-site
$13.50 - $18.50/hr
Medical
Dental
Vision
Life
Retirement
PTO
CLIENT RETENTION SPECIALIST (Customer Service / Collections) RNR Tire Express - Midwest is proud to ... Our customers choose us for our unmatched service, large in-stock inventory, flexibility, pre ...
Evansville, IN · On-site
$17 - $18/hr
Medical
Dental
Vision
Life
Retirement
PTO
CLIENT RETENTION SPECIALIST (Customer Service / Collections)RNR Tire Express - Midwest is proud to ... Our customers choose us for our unmatched service, large in-stock inventory, flexibility, pre ...
Quick apply
Evansville, IN · On-site
$17 - $18/hr
Medical
Dental
Vision
Life
Retirement
PTO
CLIENT RETENTION SPECIALIST (Customer Service / Collections)RNR Tire Express - Midwest is proud to ... Our customers choose us for our unmatched service, large in-stock inventory, flexibility, pre ...
$45K - $60K/yr
Medical
Dental
Vision
Retirement
PTO
Byrider - 5055 US-41, Terre Haute, IN 47802 Customer Account Representative (Consumer Finance) Do you have a background in sales, customer retention, call center, collections, or a related field?
$45K - $60K/yr
Medical
Dental
Vision
Retirement
PTO
Byrider - 5055 US-41, Terre Haute, IN 47802 Customer Account Representative (Consumer Finance) Do you have a background in sales, customer retention, call center, collections, or a related field?
Terre Haute, IN · On-site
$45K - $60K/yr
Medical
Dental
Vision
Retirement
PTO
Byrider - 5055 US-41, Terre Haute, IN 47802 Customer Account Representative (Consumer Finance) Do you have a background in sales, customer retention, call center, collections, or a related field?
Terre Haute, IN · On-site
$45K - $60K/yr
Medical
Dental
Vision
Retirement
PTO
Byrider - 5055 US-41, Terre Haute, IN 47802 Customer Account Representative (Consumer Finance) Do you have a background in sales, customer retention, call center, collections, or a related field?
Terre Haute, IN · On-site
$45K - $60K/yr
Medical
Dental
Vision
Retirement
PTO
Byrider - 5055 US-41, Terre Haute, IN 47802 Customer Account Representative (Consumer Finance) Do you have a background in sales, customer retention, call center, collections, or a related field?
Terre Haute, IN · On-site
$45K - $60K/yr
Medical
Dental
Vision
Retirement
PTO
Byrider - 5055 US-41, Terre Haute, IN 47802 Customer Account Representative (Consumer Finance) Do you have a background in sales, customer retention, call center, collections, or a related field?
Terre Haute, IN · On-site
$45K - $60K/yr
Medical
Dental
Vision
Retirement
PTO
Byrider - 5055 US-41, Terre Haute, IN 47802 Customer Account Representative (Consumer Finance) Do you have a background in sales, customer retention, call center, collections, or a related field?
Terre Haute, IN · On-site
$45K - $60K/yr
Medical
Dental
Vision
Retirement
PTO
Byrider - 5055 US-41, Terre Haute, IN 47802 Customer Account Representative (Consumer Finance) Do you have a background in sales, customer retention, call center, collections, or a related field?
Terre Haute, IN · On-site
$45K - $60K/yr
Medical
Dental
Vision
Retirement
PTO
Byrider - 5055 US-41, Terre Haute, IN 47802 Customer Account Representative (Consumer Finance) Do you have a background in sales, customer retention, call center, collections, or a related field?
Quick apply
Terre Haute, IN · On-site
$45K - $60K/yr
Medical
Dental
Vision
Retirement
PTO
Byrider - 5055 US-41, Terre Haute, IN 47802 Customer Account Representative (Consumer Finance) Do you have a background in sales, customer retention, call center, collections, or a related field?
Fort Wayne, IN · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Our efforts will drive revenue growth, customer retention, and market expansion. This role provides end-to-end account and relationship support for our best customers, primarily top-tier industrial ...
Fort Wayne, IN · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Our efforts will drive revenue growth, customer retention, and market expansion. This role provides end-to-end account and relationship support for our best customers, primarily top-tier industrial ...
Fort Wayne, IN · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Our efforts will drive revenue growth, customer retention, and market expansion. This role provides end-to-end account and relationship support for our best customers, primarily top-tier industrial ...
Fort Wayne, IN · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Our efforts will drive revenue growth, customer retention, and market expansion. This role provides end-to-end account and relationship support for our best customers, primarily top-tier industrial ...
Indianapolis, IN · On-site +1
$81K - $122K/yr
Medical
Dental
Vision
Retirement
PTO
Retention & Growth Support * Support renewal activities by demonstrating customer value and business outcomes. * Identify opportunities for additional solutions or services and communicate them to ...
Indianapolis, IN · On-site +1
$81K - $122K/yr
Medical
Dental
Vision
Retirement
PTO
Retention & Growth Support * Support renewal activities by demonstrating customer value and business outcomes. * Identify opportunities for additional solutions or services and communicate them to ...
Westfield, IN · On-site
$45K - $80K/yr
PTO
Maintain customer records and update information as needed. * Assist with customer retention strategies. * Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS:
Quick apply
Westfield, IN · On-site
$45K - $80K/yr
PTO
Maintain customer records and update information as needed. * Assist with customer retention strategies. * Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS:
Indianapolis, IN · On-site
$45K - $60K/yr
Medical
Retirement
PTO
Maintain customer records and update information as needed. * Assist with customer retention strategies. * Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS:
Quick apply
Indianapolis, IN · On-site
$45K - $60K/yr
Medical
Retirement
PTO
Maintain customer records and update information as needed. * Assist with customer retention strategies. * Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS:
Rensselaer, IN · On-site
$55K - $85K/yr
Medical
Retirement
PTO
Maintain customer records and update information as needed. * Assist with customer retention strategies. * Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS:
Quick apply
Rensselaer, IN · On-site
$55K - $85K/yr
Medical
Retirement
PTO
Maintain customer records and update information as needed. * Assist with customer retention strategies. * Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS:
Attica, IN · On-site
$45K - $65K/yr
Retirement
PTO
Maintain customer records and update information as needed. * Assist with customer retention strategies. * Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS:
Quick apply
Attica, IN · On-site
$45K - $65K/yr
Retirement
PTO
Maintain customer records and update information as needed. * Assist with customer retention strategies. * Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS:
$10.52 - $12.35
12% of jobs
$12.91 is the 25th percentile. Wages below this are outliers.
$12.35 - $14.18
44% of jobs
$14.18 - $16.01
17% of jobs
$16.52 is the 75th percentile. Wages above this are outliers.
$16.01 - $17.84
10% of jobs
$17.84 - $19.67
5% of jobs
$19.67 - $21.50
2% of jobs
$21.50 - $23.33
1% of jobs
$23.33 - $25.16
0% of jobs
$25.16 - $26.99
2% of jobs
$26.99 - $28.82
3% of jobs
$28.82 - $30.65
4% of jobs
$10
$17
$30
To thrive in Customer Retention, you need strong communication and problem-solving skills, industry knowledge, and often a background in customer service or account management. Familiarity with Customer Relationship Management (CRM) software and experience with analytics or feedback tools are typically beneficial. Outstanding candidates demonstrate empathy, patience, and persuasive negotiation abilities to handle sensitive customer situations. These skills are crucial to understanding customer needs, building loyalty, and effectively reducing churn for the organization.
A Customer Retention job focuses on keeping existing customers engaged and satisfied to prevent them from leaving for competitors. This role involves analyzing customer behavior, addressing concerns, and implementing strategies like loyalty programs, personalized communication, and special offers. Professionals in this field work closely with sales, marketing, and support teams to enhance customer experience and long-term loyalty. Effective customer retention helps businesses increase revenue, reduce churn, and build strong relationships with their customers.
Professionals in Customer Retention often deal with challenges such as handling dissatisfied customers, resolving complaints efficiently, and proactively identifying reasons for potential churn. These challenges are usually managed through a blend of attentive listening, effective communication, and the use of CRM tools to track customer feedback and engagement trends. You'll collaborate closely with sales, product, and support teams to address issues holistically and implement retention strategies. Overcoming these challenges not only strengthens your problem-solving skills but also builds valuable relationships that benefit both the customer and the company.
The most popular types of Customer Retention jobs in Indiana are:
For Customer Retention jobs in Indiana, the most frequently searched job titles are:
The top searched job categories for Customer Retention jobs in Indiana are:
$13.50 - $18.50/hr
Other
Retirement, PTO
Re-posted 29 days ago
7.3
Based on 1,553 frontline employees who took The Breakroom Quiz
237th of 308 rated insurance
Benefits:
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
ABOUT US: At our top-performing insurance and financial services agency, we believe in a “work hard, play hard” culture where fun and productivity go hand in hand. Our team is driven, goal-oriented, and passionate about delivering world-class customer service while ensuring our clients are properly protected.
We pride ourselves on fostering an environment that supports professional development and personal growth. Here, you’ll find ample opportunities for advancement as we are committed to helping our employees achieve both their career aspirations and individual goals.
Join us if you’re ready to be part of a dynamic, supportive team that values excellence, collaboration, and a balanced approach to work and life.
You May Be a Great Fit as a Customer Retention Specialist at Mortallaro Insurance Agency, Inc If:
You’re the person people call first when life goes sideways - calm, steady, and ready to help.
You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
You’re a natural relationship-builder who earns trust quickly and keeps it.
You listen first, then guide, making customers feel understood while confidently recommending solutions.
You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address: 401 SW Eagles Parkway, Grain Valley, Mo 64029
At Mortallaro Insurance Agency Inc, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.
Responsibilities
Communicate with existing customers regarding renewals and coverage options.
Review accounts and assist with updates or changes as needed.
Identify opportunities to enhance customer satisfaction and engagement.
Maintain accurate records and documentation of interactions.
Collaborate with team members to meet retention and outreach objectives.
Qualifications
Strong interpersonal and problem-solving abilities.
Effective communication and listening skills.
Detail-oriented with a focus on customer experience.
Previous experience in customer service or account management preferred.
Must be able to obtain applicable state insurance licenses.
Get the full story on Breakroom
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Insurance services and finance and insurance
10,000+ Employees
Bloomington, IL, US
