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Customer Retention Jobs in Indiana (NOW HIRING)

RNR Tire Express

Client Retention Specialist

Evansville, IN · On-site

$13.50 - $18.50/hr

CLIENT RETENTION SPECIALIST (Customer Service / Collections) RNR Tire Express - Midwest is proud to ... Our customers choose us for our unmatched service, large in-stock inventory, flexibility, pre ...

RNR Tire Express

Client Retention Specialist

Evansville, IN · On-site

$13.50 - $18.50/hr

CLIENT RETENTION SPECIALIST (Customer Service / Collections) RNR Tire Express - Midwest is proud to ... Our customers choose us for our unmatched service, large in-stock inventory, flexibility, pre ...

Byrider

Customer Account Representative

Terre Haute, IN · On-site

$45K - $60K/yr

Byrider - 5055 US-41, Terre Haute, IN 47802 Customer Account Representative (Consumer Finance) Do you have a background in sales, customer retention, call center, collections, or a related field?

Byrider

Customer Account Representative

Terre Haute, IN · On-site

$45K - $60K/yr

Byrider - 5055 US-41, Terre Haute, IN 47802 Customer Account Representative (Consumer Finance) Do you have a background in sales, customer retention, call center, collections, or a related field?

Byrider

Customer Account Representative

Terre Haute, IN · On-site

$45K - $60K/yr

Byrider - 5055 US-41, Terre Haute, IN 47802 Customer Account Representative (Consumer Finance) Do you have a background in sales, customer retention, call center, collections, or a related field?

Spectra Metals

Customer Service Specialist

Indianapolis, IN · On-site

$16.25 - $21.50/hr

This role handles inquiries, resolves issues, supports customer retention, and plays a key role in driving sales growth through upselling, cross-selling, account development, and relationship ...

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Customer Retention information

See Indiana salary details

$10

$17

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How much do customer retention jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for customer retention in Indiana is $17.15, according to ZipRecruiter salary data. Most workers in this role earn between $13.03 and $17.84 per hour, depending on experience, location, and employer.

What is a customer retention?

A Customer Retention job focuses on keeping existing customers engaged and satisfied to prevent them from leaving for competitors. This role involves analyzing customer behavior, addressing concerns, and implementing strategies like loyalty programs, personalized communication, and special offers. Professionals in this field work closely with sales, marketing, and support teams to enhance customer experience and long-term loyalty. Effective customer retention helps businesses increase revenue, reduce churn, and build strong relationships with their customers.

What are the key skills and qualifications needed to thrive in customer retention, and why are they important?

To thrive in Customer Retention, you need strong communication and problem-solving skills, industry knowledge, and often a background in customer service or account management. Familiarity with Customer Relationship Management (CRM) software and experience with analytics or feedback tools are typically beneficial. Outstanding candidates demonstrate empathy, patience, and persuasive negotiation abilities to handle sensitive customer situations. These skills are crucial to understanding customer needs, building loyalty, and effectively reducing churn for the organization.

What are some common challenges faced in a customer retention role, and how are they typically managed?

Professionals in Customer Retention often deal with challenges such as handling dissatisfied customers, resolving complaints efficiently, and proactively identifying reasons for potential churn. These challenges are usually managed through a blend of attentive listening, effective communication, and the use of CRM tools to track customer feedback and engagement trends. You'll collaborate closely with sales, product, and support teams to address issues holistically and implement retention strategies. Overcoming these challenges not only strengthens your problem-solving skills but also builds valuable relationships that benefit both the customer and the company.

What are the most commonly searched types of Customer Retention jobs in Indiana?

The most popular types of Customer Retention jobs in Indiana are:

What are popular job titles related to Customer Retention jobs in Indiana?

For Customer Retention jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Customer Retention jobs in Indiana look for?

The top searched job categories for Customer Retention jobs in Indiana are:

Customer Retention jobs near you
Infographic showing various Customer Retention job openings in Indiana as of August 2026, with employment types broken down into 100% Full Time. Highlights an 87% In-person, 5% Hybrid, and 8% Remote job distribution, with an average salary of $35,679 per year, or $17.2 per hour.

Customer Retention Specialist - State Farm Agent Team Member

State Farm

Crown Point, IN • On-site

$50K - $75K/yr

Full-time

PTO

Re-posted 12 days ago

State Farm rating

7.3

Company rating: 7.3 out of 10

Based on 1,559 frontline employees who took The Breakroom Quiz

232nd of 313 rated insurance

Job description

Benefits:
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Paid time off

You May Be a Great Fit as a Customer Retention Specialist at Aaron Pinkus State Farm if:
  • You're the person people call first when life goes sideways - calm, steady, and ready to help.
  • You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
  • You're a natural relationship-builder who earns trust quickly and keeps it.
  • You listen first, then guide, making customers feel understood while confidently recommending solutions.
  • You're compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: 1954 N Main St. Crown Point, IN 46307
At Aaron Pinkus State Farm, we're here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we're helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you'll fit right in with us
Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.
Responsibilities
  • Communicate with existing customers regarding renewals and coverage options.
  • Review accounts and assist with updates or changes as needed.
  • Identify opportunities to enhance customer satisfaction and engagement.
  • Maintain accurate records and documentation of interactions.
  • Collaborate with team members to meet retention and outreach objectives.

Qualifications
  • Strong interpersonal and problem-solving abilities.
  • Effective communication and listening skills.
  • Detail-oriented with a focus on customer experience.
  • Previous experience in customer service or account management preferred.
  • Must be able to obtain applicable state insurance licenses.

Compensation: $50,000.00 - $75,000.00 per year
We're Hiring!
We are an established, growth-oriented agency with a team of highly motivated individuals. If you want to work in an environment that is fun, challenging, and rewarding, then Aaron Pinkus - State Farm Agent may be the right fit for you!
About Our Agency
  • Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
  • Our agency has received awards including: Chairman's Circle, Ambassador Travel, Legion of Honor, and New Agent Program Qualifier

Apply now and let us put you on the path to success
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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