ZipRecruiter

Log In

1

Customer Retention Jobs in Indiana (NOW HIRING)

Round Room

Customer Retention & Sales Specialist

Fishers, IN · On-site

$13.25 - $18.25/hr

Customer Retention & Sales Specialist Wireless Contact Center | Fishers, IN Drive Relationships. Create Opportunities. Get Paid for Both. This role isn't about hard selling on every call-it's about ...

RENT ONE

Client Retention Specialist

Evansville, IN · On-site

$16 - $17/hr

CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home ... Our customer choose us for our unmatched service, large in-stock inventory, flexibility, pre ...

RENT ONE

Client Retention Specialist

Evansville, IN · On-site

$16 - $17/hr

CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home ... Our customer choose us for our unmatched service, large in-stock inventory, flexibility, pre ...

Byrider

Customer Account Representative

Terre Haute, IN · On-site

$45K - $60K/yr

Byrider - 5055 US-41, Terre Haute, IN 47802 Customer Account Representative (Consumer Finance) Do you have a background in sales, customer retention, call center, collections, or a related field?

Byrider

Customer Account Representative

Terre Haute, IN · On-site

$45K - $60K/yr

Byrider - 5055 US-41, Terre Haute, IN 47802 Customer Account Representative (Consumer Finance) Do you have a background in sales, customer retention, call center, collections, or a related field?

next page

Showing results 1-20

All JobsCustomer Retention JobsCustomer Retention Jobs in Indiana

Customer Retention information

See Indiana salary details

$10

$17

$30

How much do customer retention jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for customer retention in Indiana is $17.15, according to ZipRecruiter salary data. Most workers in this role earn between $13.03 and $17.84 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Customer Retention position, and why are they important?

To thrive in Customer Retention, you need strong communication and problem-solving skills, industry knowledge, and often a background in customer service or account management. Familiarity with Customer Relationship Management (CRM) software and experience with analytics or feedback tools are typically beneficial. Outstanding candidates demonstrate empathy, patience, and persuasive negotiation abilities to handle sensitive customer situations. These skills are crucial to understanding customer needs, building loyalty, and effectively reducing churn for the organization.

What is a Customer Retention job?

A Customer Retention job focuses on keeping existing customers engaged and satisfied to prevent them from leaving for competitors. This role involves analyzing customer behavior, addressing concerns, and implementing strategies like loyalty programs, personalized communication, and special offers. Professionals in this field work closely with sales, marketing, and support teams to enhance customer experience and long-term loyalty. Effective customer retention helps businesses increase revenue, reduce churn, and build strong relationships with their customers.

What are some common challenges faced in a Customer Retention role, and how are they typically managed?

Professionals in Customer Retention often deal with challenges such as handling dissatisfied customers, resolving complaints efficiently, and proactively identifying reasons for potential churn. These challenges are usually managed through a blend of attentive listening, effective communication, and the use of CRM tools to track customer feedback and engagement trends. You'll collaborate closely with sales, product, and support teams to address issues holistically and implement retention strategies. Overcoming these challenges not only strengthens your problem-solving skills but also builds valuable relationships that benefit both the customer and the company.

What are the most commonly searched types of Customer Retention jobs in Indiana? The most popular types of Customer Retention jobs in Indiana are:
What are popular job titles related to Customer Retention jobs in Indiana? For Customer Retention jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Retention jobs in Indiana look for? The top searched job categories for Customer Retention jobs in Indiana are:
Customer Retention jobs near you

Customer Retention Specialist

Weed Man Lawn Care

Zionsville, IN • On-site

$17 - $19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

Customer Service Retention Specialist (Remote)


Company: Weed Man Lawn Care (Terra Firma Enterprises)
Reports To: Customer Service Director / Customer Service Supervisor

Purpose of the Role


Join the "Promises Kept" team at Weed Man! As a Customer Service Retention Specialist, you are the face of our commitment to quality. You will protect our brand’s reputation by ensuring every customer feels heard and valued. Your goal is to turn inquiries into long-term relationships through proactive problem-solving and a "customer-first" mindset.

Key Deliverables

  • Act as a Cultural Ambassador: Deliver a top-tier experience in every phone and digital interaction. Guide customers through their seasonal lawn care journey with a friendly, professional approach.
  • Drive Retention: Proactively identify and resolve service issues before they escalate. Use in-depth questioning to understand customer needs and provide accurate, effective solutions.
  • Maintain Operational Excellence: Meet all daily deadlines and administrative targets. Ensure smooth communication flow between departments and assist with accounts receivable to keep the business running efficiently.

Performance Expectations

  • Proactive Planning: Independently schedule and coordinate daily tasks to meet team goals.
  • Compliance & Accuracy: Follow established company systems and maintain meticulous logs of all customer interactions.
  • Growth Mindset: Educate existing customers on the benefits of additional programs and add-on services to enhance their results.
  • Resilience: Navigate high-volume scenarios with a calm, solution-oriented mindset.

Qualifications & Core Skills

  • High school diploma or equivalent.
  • Required: Previous experience in a retention-focused role or high-volume call center.
  • Preferred: Prior experience in the lawn care or green industry.
  • Tech Savvy: Proficient in Microsoft 365; ability to multitask across multiple software systems simultaneously.
  • Communication: Exceptional written and verbal communication skills.

Remote Workstation Requirements

  • Dedicated Workspace: Access to a quiet, distraction-free home office suitable for professional calls.
  • Technology: Employees must provide their own Windows-based workstation (Laptop or Desktop) and a high-quality wired headset.
  • Connectivity: Reliable high-speed internet (minimum 30 Mbps download/10 Mbps upload recommended).

What We Offer

  • Competitive Pay: $17–$19/hour (DOE) plus a 3% commission on all sales and add-on programs.
  • Comprehensive Training: Fully paid professional training to set you up for success.
  • Future Growth: A supportive, team-oriented culture with opportunities for advancement.
  • Benefits: Earned PTO after a 90-day probation; Health, Dental, and Vision insurance available after 60 days; 401k with up to 3% matching after 6 months.