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Customer Retention Jobs in Indiana (NOW HIRING)

GSD Search, LLC

Customer Retention Specialist

Zionsville, IN · On-site

$13.75 - $19/hr

Customer Retention Specialist 6 Month Contract with Strong Potential for Conversion Hybrid | Zionsville, IN About the Opportunity We're looking for two Customer Retention Specialists to join a ...

Round Room

Customer Retention & Sales Specialist

Fishers, IN · On-site

$13.25 - $18.25/hr

Customer Retention & Sales Specialist Wireless Contact Center | Fishers, IN Drive Relationships. Create Opportunities. Get Paid for Both. This role isn't about hard selling on every call-it's about ...

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How much do customer retention jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer retention in Indiana is $17.15, according to ZipRecruiter salary data. Most workers in this role earn between $13.03 and $17.84 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in customer retention, and why are they important?

To thrive in Customer Retention, you need strong communication and problem-solving skills, industry knowledge, and often a background in customer service or account management. Familiarity with Customer Relationship Management (CRM) software and experience with analytics or feedback tools are typically beneficial. Outstanding candidates demonstrate empathy, patience, and persuasive negotiation abilities to handle sensitive customer situations. These skills are crucial to understanding customer needs, building loyalty, and effectively reducing churn for the organization.

What is a customer retention?

A Customer Retention job focuses on keeping existing customers engaged and satisfied to prevent them from leaving for competitors. This role involves analyzing customer behavior, addressing concerns, and implementing strategies like loyalty programs, personalized communication, and special offers. Professionals in this field work closely with sales, marketing, and support teams to enhance customer experience and long-term loyalty. Effective customer retention helps businesses increase revenue, reduce churn, and build strong relationships with their customers.

What are some common challenges faced in a customer retention role, and how are they typically managed?

Professionals in Customer Retention often deal with challenges such as handling dissatisfied customers, resolving complaints efficiently, and proactively identifying reasons for potential churn. These challenges are usually managed through a blend of attentive listening, effective communication, and the use of CRM tools to track customer feedback and engagement trends. You'll collaborate closely with sales, product, and support teams to address issues holistically and implement retention strategies. Overcoming these challenges not only strengthens your problem-solving skills but also builds valuable relationships that benefit both the customer and the company.

What are the most commonly searched types of Customer Retention jobs in Indiana?

The most popular types of Customer Retention jobs in Indiana are:

What are popular job titles related to Customer Retention jobs in Indiana?

For Customer Retention jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Customer Retention jobs in Indiana look for?

The top searched job categories for Customer Retention jobs in Indiana are:

Customer Retention jobs near you
Infographic showing various Customer Retention job openings in Indiana as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $35,679 per year, or $17.2 per hour.

Customer Retention Specialist

GSD Search, LLC

Zionsville, IN • On-site

$13.75 - $19/hr

Other

Re-posted 16 days ago

Job description

Customer Retention Specialist

6 Month Contract with Strong Potential for Conversion Hybrid | Zionsville, IN

About the Opportunity

We're looking for two Customer Retention Specialists to join a growing financial services team focused on delivering an exceptional client experience during one of the most important moments in a customer's journey.

In this role, you'll proactively engage annuity customers as they approach key contract milestones, helping them understand their options, answering questions, and ensuring they have the information needed to make informed decisions. While this is not a sales position, success comes from building trust, listening carefully, and educating customers in a way that creates confidence.

If you enjoy helping people, solving problems, and turning difficult conversations into positive experiences, this is an opportunity to make a meaningful impact while building a career within a respected financial services organization.

What You'll Do
  • Proactively reach out to financial advisors and customers through phone and email regarding annuity contracts approaching maturity.
  • Educate customers on available contract options while remaining compliant with company guidelines.
  • Build rapport with customers and uncover their goals through thoughtful, consultative conversations.
  • Handle inbound responses from customers you've previously contacted, including addressing questions and resolving concerns.
  • Document customer interactions accurately and maintain detailed records within internal systems.
  • Partner closely with operations and processing teams to ensure contracts move efficiently through the appropriate workflow.
  • Monitor follow-up activities and manage multiple customer conversations simultaneously.
  • Assist the broader customer contact team during periods of increased call volume when needed.
What Makes Someone Successful
  • Outstanding communication and active listening skills.
  • Ability to remain calm, empathetic, and professional during challenging customer conversations.
  • Strong organizational skills with excellent attention to detail.
  • Comfortable managing multiple priorities throughout the day.
  • Naturally curious, patient, and solution oriented.
  • Self-motivated with the ability to work independently while collaborating with a close-knit team.
  • Passion for creating a positive customer experience.
Preferred Qualifications
  • Experience in a customer service, customer success, client services, retention, banking, insurance, financial services, or contact center environment.
  • Experience handling high-volume phone interactions with professionalism and confidence.
  • Financial services or annuity experience is a plus, but not required.
  • Ability to quickly learn new systems, products, and processes.
Training & Development

You'll receive comprehensive onboarding and training that includes company systems, product knowledge, customer engagement best practices, and hands-on coaching before managing customer interactions independently.

Why Join Us?
  • Opportunity to join a growing financial services organization.
  • Meaningful work helping customers navigate important financial decisions.
  • Collaborative and supportive leadership team.
  • Hybrid work environment.
  • Six month contract with strong potential for long-term employment based on business needs and performance.
  • Opportunity to develop valuable experience within the annuity and financial services industry.

Apply