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Customer Representative Jobs in Georgia (NOW HIRING)

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Customer Representative information

See Georgia salary details

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How much do customer representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer representative in Georgia is $15.87, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.64 per hour, depending on experience, location, and employer.

What is a customer representative?

Customer Representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They can work in person, over the phone, via email, or through online chat platforms. Their goal is to ensure customer satisfaction by handling issues efficiently and maintaining positive relationships between the company and its clients.

What are the key skills and qualifications needed to thrive as a customer representative?

To thrive as a Customer Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is typically required. Patience, active listening, and a positive attitude help individuals excel in handling customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent service, building customer loyalty, and representing the company effectively.

How does a customer representative typically handle high call volumes or peak periods?

During high call volumes or peak periods, Customer Representatives often rely on prioritization strategies and efficient time management to ensure all customer inquiries are addressed promptly. They may utilize call routing systems, knowledge bases, and support from team leads to manage workloads. Collaborating closely with colleagues and maintaining clear communication helps the team stay organized and deliver consistent service, even under pressure. Adaptability and a calm approach are key to maintaining quality interactions with customers during these busy times.

What is the difference between Customer Representative vs Customer Service Associate?

AspectCustomer RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; sometimes post-secondary educationHigh school diploma typically sufficient
Work EnvironmentCall centers, retail, corporate officesRetail stores, call centers, service desks
Employer & Industry UsageCustomer service departments across industriesRetail, hospitality, telecommunications
Common Search & ComparisonCustomer Representative vs Customer Service Associate

Customer Representatives and Customer Service Associates both handle customer inquiries and support. While their roles overlap, Customer Representatives often work in call centers or corporate settings, handling more complex issues, whereas Customer Service Associates are typically found in retail or service environments, focusing on direct customer interactions. Both roles require strong communication skills and a focus on customer satisfaction, but the specific duties and work settings can differ.

More about Customer Representative jobs

What are the most commonly searched types of Customer Representative jobs in Georgia?

The most popular types of Customer Representative jobs in Georgia are:

What are popular job titles related to Customer Representative jobs in Georgia?

For Customer Representative jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Customer Representative jobs in Georgia look for?

The top searched job categories for Customer Representative jobs in Georgia are:

What cities in Georgia are hiring for Customer Representative jobs?

Cities in Georgia with the most Customer Representative job openings:

What are popular job titles related to Customer Representative jobs in GA?

For Customer Representative jobs in GA, the most frequently searched job titles are:

Customer Representative jobs near you
Infographic showing various Customer Representative job openings in Georgia as of August 2026, with employment types broken down into 73% Full Time, 17% Part Time, 7% Contract, and 3% Nights. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $33,013 per year, or $15.9 per hour.

Customer Care Rep - Bi Lingual

Queensborough National Bank and Trust Co.

Augusta, GA • On-site

$13.25 - $18/hr

Full-time

Posted 24 days ago

Job description

The Customer Care Representative is responsible for ensuring a consistent, positive, and valuable experience for both our external and internal (employees) customers. Representatives will provide support and problem resolution via phone, chat, and video by determining customer needs, responding to inquiries, and updating and maintaining customer information.
Key Responsibilities
  • Provide support for Spanish and speaking customers.
  • Responding to all inquiries within team SLA guidelines.
  • Providing timely resolution to customer issues by researching requests, offering solutions, and providing follow up or escalation as needed.
  • Maintains working knowledge of all systems/functionality utilized by Customer Care team (Gila and Freshdesk as examples) in addition to other internal bank systems need to perform job functions.
  • Maintains appropriate knowledge level on bank customer facing systems to support level one (basic support) customer calls (online banking, mobile banking as examples).
  • Maintains a high degree of familiarity with products offered by Queensborough and how to direct customers to appropriate resources as necessary.
  • Proactively provides alternative banking solutions when needed.
  • Provides support to branches on customer service-related processes and procedures.
  • Escalates customer service issues to Customer Care leadership as needed.
  • Meets individual productivity and performance goals while providing excellent customer service.
  • Supports an environment focused on customer service and continuous improvement.
  • Participates in Customer Care Center Quarterly Training.
  • Acts as a supportive team player and a champion of the Queensborough brand both internally and externally within the community.
  • Flexible work schedule Monday - Friday 745am - 630 pm and Saturday 745am - 130pm.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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