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Customer Relationship Management Operations Manager Jobs in Santa Rosa, CA

Moore Home Services

Business Operations Manager

Santa Rosa, CA · On-site

$125K - $150K/yr

... relationships with customers, vendors, contractors, and internal teams. · Oversee fleet, inventory, tools, and equipment management to ensure accountability and operational readiness. · Lead, coach ...

Posted today

Moore Home Services

Business Operations Manager

Santa Rosa, CA · On-site

$125K - $150K/yr

... relationships with customers, vendors, contractors, and internal teams. · Oversee fleet, inventory, tools, and equipment management to ensure accountability and operational readiness. · Lead, coach ...

Posted today

Moore Home Services

Business Operations Manager

Petaluma, CA · On-site

$125K - $150K/yr

... relationships with customers, vendors, contractors, and internal teams. · Oversee fleet, inventory, tools, and equipment management to ensure accountability and operational readiness. · Lead, coach ...

Posted today

Moore Home Services

Business Operations Manager

Windsor, CA · On-site

$125K - $150K/yr

... relationships with customers, vendors, contractors, and internal teams. · Oversee fleet, inventory, tools, and equipment management to ensure accountability and operational readiness. · Lead, coach ...

Posted today

Moore Home Services

Business Operations Manager

Santa Rosa, CA · On-site

$125K - $150K/yr

... relationships with customers, vendors, contractors, and internal teams. · Oversee fleet, inventory, tools, and equipment management to ensure accountability and operational readiness. · Lead, coach ...

Posted today

PDS Health

Operations Manager

Novato, CA · On-site

Management of expenses to achieve monthly goals and budget * Show proficiency and adherence to cash ... based relationships and bringing forth issues and concerns openly and early * Maintains an ...

New

PDS Health

Operations Manager

Novato, CA · On-site

$33.25/hr

Management of expenses to achieve monthly goals and budget * Show proficiency and adherence to cash ... based relationships and bringing forth issues and concerns openly and early * Maintains an ...

New

Imprint Hospitality

Operations Manager

Monte Rio, CA · On-site

... control and sales management. * Manage vendor relationships to ensure value purchasing and ... customer satisfaction. * Assume the responsibilities of the General Manager in his/her absence ...

Imprint Hospitality

Operations Manager

Monte Rio, CA · On-site

$90 - $130/hr

... control and sales management. * Manage vendor relationships to ensure value purchasing and ... customer satisfaction. * Assume the responsibilities of the General Manager in his/her absence ...

Copart, Inc.

Operations Manager

Napa, CA · On-site

$70K - $74K/yr

General Manager (GM) or Assistant General Manager (AGM) Position Summary The Operations Manager plays a vital leadership role in overseeing yard and facility operations, ensuring exceptional customer ...

Anytime Fitness

Operations Manager

Rohnert Park, CA · On-site

As the operations manager of our facilities in Rohnert Park and Petaluma you will be responsible ... Management of memberships, including sales, and customer service. * Ensuring facility cleanliness ...

Anytime Fitness

Operations Manager

Rohnert Park, CA · On-site

As the operations manager of our facilities in Rohnert Park and Petaluma you will be responsible ... Management of memberships, including sales, and customer service. * Ensuring facility cleanliness ...

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Customer Relationship Management Operations Manager information

See Santa Rosa, CA salary details

$31.7K

$62.7K

$107.1K

How much do customer relationship management operations manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer relationship management operations manager in Santa Rosa, CA is $62,739.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $71,100.00 per year, depending on experience, location, and employer.

What is the difference between Customer Relationship Management Operations Manager vs Customer Service Manager?

AspectCustomer Relationship Management Operations ManagerCustomer Service Manager
Primary FocusOverseeing CRM systems, data analysis, and process optimization to enhance customer relationshipsManaging customer service teams and ensuring customer satisfaction through direct support
Required SkillsCRM software proficiency, data analysis, process improvementCustomer support, communication, conflict resolution
Work EnvironmentCollaborates with sales, marketing, and IT departmentsLeads customer service teams, interacts directly with customers
Common Industry UsageUsed in industries with CRM systems like retail, finance, techCommon in retail, hospitality, and service sectors

The Customer Relationship Management Operations Manager focuses on optimizing CRM systems and processes to improve customer engagement, while the Customer Service Manager emphasizes managing support teams to ensure customer satisfaction. Both roles require strong communication skills but differ in their core responsibilities and work environments.

What are popular job titles related to Customer Relationship Management Operations Manager jobs in Santa Rosa, CA?

For Customer Relationship Management Operations Manager jobs in Santa Rosa, CA, the most frequently searched job titles are:

What job categories do people searching Customer Relationship Management Operations Manager jobs in Santa Rosa, CA look for?

The top searched job categories for Customer Relationship Management Operations Manager jobs in Santa Rosa, CA are:

What cities near Santa Rosa, CA are hiring for Customer Relationship Management Operations Manager jobs?

Cities near Santa Rosa, CA with the most Customer Relationship Management Operations Manager job openings:

Customer Relationship Management Operations Manager jobs near you
Infographic showing various Customer Relationship Management Operations Manager job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $62,739 per year, or $30.2 per hour.

CRM Sales Operations Sr. Manager

First American Financial Corporation

Santa Rosa, CA • On-site, Remote

$112K - $149K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

Who We Are
Join a team that puts its People First! As a member of First American's family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We Do
Join a team that puts its People First! First American Home Warranty, a member of the First American family of companies, provides home warranty products and services to home buyers, sellers, and real estate professionals. We foster an inclusive, people-first culture where employees are supported, empowered to innovate, and encouraged to reach their full potential.
We have an immediate opportunity for an experienced CRM and Revenue Operations (RevOps/SalesOps) professional to lead CRM and RevOps for our Real Estate business.
This role will report to Director of National Sales Operations and will use CRM capabilities, data, and performance insights to improve sales effectiveness, inform growth strategies, and strengthen decision-making across the organization.
What You'll Do
  • Serve as the subject matter expert and business owner for the Real Estate CRM and lead the Revenue Operations function, including ongoing optimization and future enhancements.
  • Leverage CRM data to segment brokerages, offices, teams, and agents, improving prospecting, account management, campaign targeting, and lead management.
  • Develop and manage CRM campaigns that support field sales engagement with real estate agents, brokerages, and industry partners.
  • Monitor sales and campaign performance, translating data into actionable insights, monthly reporting, and recommendations for sales leadership.
  • Partner with sales leaders and representatives to identify customer needs, market opportunities, and strategies to improve sales effectiveness and growth.
  • Support annual strategy, territory, and budget planning, including performance targets, market expansion opportunities, and resource allocation.
  • Manage and evaluate go-to-market programs, promotions, sponsorships, and sales compensation initiatives to assess performance and return on investment.
  • Partner cross-functionally with Sales, Marketing, Finance, and Technology to drive agent and homeowner acquisition, engagement, loyalty, and retention.
  • Translate business needs into CRM capabilities and requirements, supporting development and implementation through Agile and Waterfall methodologies.
  • Lead stakeholder alignment and change management to drive successful adoption of new programs, processes, and capabilities.

What You'll Bring
  • 9+ years of experience in Sales Operations, Revenue Operations, Finance, Marketing, Program Management, or related functions.
  • Bachelor's degree in Business, Economics, Data/Analytics, or a related field.
  • Experience supporting outside, field, channel, or B2B sales organizations, with knowledge of sales performance, territory planning, and go-to-market execution.
  • Strong CRM expertise with Microsoft Dynamics, Salesforce, HubSpot, or similar platforms; CRM certification is a plus.
  • Strong analytical skills with the ability to translate data and market insights into actionable business recommendations.
  • Proven ability to identify growth opportunities, launch programs, and drive measurable results.
  • Strong cross-functional leadership, stakeholder management, and executive communication skills.
  • Self-directed and execution-oriented, with experience leading initiatives through change and implementation.
  • Experience in real estate, home warranty, insurance, mortgage, title, escrow, home services, B2B2C, or related industries preferred.
  • Ability to travel approximately 10%.

Pay Range: $112,400.00 - $149,800.00 Annually
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
What We Offer
By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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