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Customer Relationship Management Operations Manager Jobs in Ohio

Ford Motor Company

Sr. Product Manager- CRM

Mason, OH

$119K - $157K/yr

As a Senior Product Manager, you will join the Global CRM Product Management team within the Global ... Hands-on experience with Salesforce DevOps and quality practices (e.g., SFDX, Copado, Jenkins ...

Vaco by Highspring

CRM Data Specialist

Montgomery, OH · On-site

Vaco is hiring a CRM Data Specialist for an incredible direct-hire, hybrid opportunity in the Northern Cincinnati area. We''re seeking an early- to mid-career professional with approximately 1-5 ...

Purple Drive Technologies LLC

SAP CRM Consultant

Dublin, OH · On-site

$59.50 - $81.25/hr

SAP CRM Functional Consultant * 10+ years of hands-on experience in SAP CRM functional consulting , including implementation, enhancement, and production support projects. * Strong expertise in SAP ...

Vector Solutions

CRM Analytics Engineer

Cincinnati, OH · On-site

Salesforce & CRM Analytics Solutions * Design and implement CRMA applications, dashboards, lenses, analytical workflows, and reusable components that communicate KPIs and operational performance for ...

Clean Team

General Manager

Cleveland, OH

... management, operations management, workforce leadership, customer retention, and business ... M or workforce management software experience Work Environment Office-based with frequent client ...

Clean Team

General Manager

Cleveland, OH · On-site

... management, operations management, workforce leadership, customer retention, and business ... M or workforce management software experience Work Environment Office-based with frequent client ...

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Customer Relationship Management Operations Manager information

What is the difference between Customer Relationship Management Operations Manager vs Customer Service Manager?

AspectCustomer Relationship Management Operations ManagerCustomer Service Manager
Primary FocusOverseeing CRM systems, data analysis, and process optimization to enhance customer relationshipsManaging customer service teams and ensuring customer satisfaction through direct support
Required SkillsCRM software proficiency, data analysis, process improvementCustomer support, communication, conflict resolution
Work EnvironmentCollaborates with sales, marketing, and IT departmentsLeads customer service teams, interacts directly with customers
Common Industry UsageUsed in industries with CRM systems like retail, finance, techCommon in retail, hospitality, and service sectors

The Customer Relationship Management Operations Manager focuses on optimizing CRM systems and processes to improve customer engagement, while the Customer Service Manager emphasizes managing support teams to ensure customer satisfaction. Both roles require strong communication skills but differ in their core responsibilities and work environments.

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Customer Relationship Management Operations Manager jobs near you
Infographic showing various Customer Relationship Management Operations Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

CRM Senior Solutions Analyst

Northwest Bank

Independence, OH • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

IN0534 Fishers, OH0523 Independence Bus Office, OH0713 NW Bancshares HQ, PA0258 Bellevue

Job Description

The CRM Solutions Analyst is a hybrid role that combines business analysis, platform administration, and solution delivery. This individual serves as the critical link between business stakeholders and technology execution-owning the end-to-end lifecycle of CRM enhancements from discovery through deployment.
Operating within the Enterprise Technology Program Management function, this role ensures CRM solutions are aligned to strategic objectives, scalable across the organization, and effectively adopted by the business.


Essential Functions
* Partner with business stakeholders to understand workflows, pain points, and user stories
* Translate business needs into functional and scalable CRM solutions
* Own solution design from concept through deployment and adoption
* Act as a trusted advisor-balancing business needs with platform capabilities
* Administer and configure CRM platform (e.g., Microsoft Dynamics or equivalent)
* Build and maintain objects, fields, automation, workflows, and user permissions
* Ensure system performance, usability, and scalability
* Support releases, enhancements, and production changes
* Analyze and execute CRM backlog
* Define user stories, acceptance criteria, and success metrics
* Partner with development teams across multiple vendors/environments
* Ensure data quality, consistency, and governance standards are upheld
* Maintain data structures that support reporting, forecasting, and analytics
* Execute on releases across stakeholders and delivery teams, ensuring dependencies in other systems are vetted
* Support adoption through training, documentation, and change management
* Lead Business Analysis, Quality Assurance and User Acceptance Testing (UAT)
* Develop dashboards and reporting to support business decision-making
* Continuously refine CRM capabilities to improve efficiency and outcomes
Additional Essential Functions
* Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
* Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
* Work as part of a team
* Work with on-site equipment
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
Bachelor's Degree Business, Science or Technology
Work Experience
5 - 6 years CRM Administration
2 - 3 years Financial Services
5 - 6 years Information Technology Analyst
Licenses and Certifications
CRM Certification Upon Hire

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

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