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Customer Relationship Management Operations Manager Jobs in Ohio

Woolpert

Marketing Operations Manager

Dayton, OH · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Partner with Sales Operations to align marketing systems and CRM Customer Relationship Management (CRM) processes * Measurement & Performance * Develop and maintain dashboards and reporting to track ...

Woolpert

Marketing Operations Manager

Dayton, OH · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Partner with Sales Operations to align marketing systems and CRM Customer Relationship Management (CRM) processes * Measurement & Performance * Develop and maintain dashboards and reporting to track ...

Stratos Wealth Partners

Operations Manager

Columbus, OH · On-site

$75K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are seeking an Operations/Practice Manager with 5-7 years of progressive experience in the ... Proficiency in office software (Microsoft Office Suite, CRM systems, Portfolio Management software ...

Premier Health

IT FIELD SUPPORT/CRM

Dayton, OH · On-site

$21 - $28.75/hr

DEPT: DHT (Digital Health & Technology) Operations Mgmt Full-Time / 3:00 pm to 11:30 pm, Wednesday ... The Information Technology (IT) Field Support Specialist I/CRM: • Is an entry-level position with ...

STADA Arzneimittel AG

$102.72 - $148.37/hr

Head of Customer Relationship Management (w/m/d) Stellenbeschreibung: STADA Arzneimittel AG - Customer Development - Bad Vilbel, Deutschland - Vollzeit, unbefristet - Position im Management und ...

Cleveland Kitchen

Customer Operations Manager

Cleveland, OH · On-site

$120K/yr

What You'll Own 3PL, Warehouse & Inventory * 3PL Relationship Management: Serve as the primary ... Customer & Order Operations * Order Management: Manage our Customer Operations Coordinator and ...

KnitWell Group

CRM, Credit & Loyalty Specialist

New Albany, OH · Hybrid

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Manage and maintain CRM offer process * Lead Jira execution for Credit & Loyalty campaigns as needed You'll bring to the role * 2-4 years of experience in Retail Marketing Project Management * 4 year ...

Photon

Sr. CRM Engineer(Seibel) | Cleveland, OH

Cleveland, OH · On-site

$101K - $139K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Own the applications and operational system tasks associated with the applications * Ensure ... Certifications in multiple CRM platforms is a plus * Familiarity with Marketing Leads management ...

Photon

Sr. CRM Engineer(Seibel) | Cleveland, OH

Cleveland, OH · On-site

$101K - $139K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Own the applications and operational system tasks associated with the applications * Ensure ... Certifications in multiple CRM platforms is a plus * Familiarity with Marketing Leads management ...

Arvato System Malaysia

$102.64 - $148.27/hr

... den Betrieb sowie die Betreuung von IT-Systemen. Als Teil von Bertelsmann stehen wir auf dem ... Darum suchen wir dich als Lead Consultant SAP CX / CRM (m/w/d) . Werde Teil unserer modernen ...

Valmark Financial Group

Investment Operations Manager

Akron, OH · On-site

$70K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Investment Operations Manager partners closely with internal stakeholders to ensure a ... Ensure accurate and complete documentation within CRM and case management systems to support ...

PREMIER HOME PROS LLC

Operations Manager

Akron, OH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Proficiency in using operational and project management software (e.g., Salesforce, or similar CRM tools) * Ability to thrive in a fast-paced, high-growth, and rapidly changing environment * Results ...

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All JobsCustomer Relationship Management Operations JobsCustomer Relationship Management Operations Manager JobsCustomer Relationship Management Operations Manager Jobs in Ohio

Customer Relationship Management Operations Manager information

What is the difference between Customer Relationship Management Operations Manager vs Customer Service Manager?

AspectCustomer Relationship Management Operations ManagerCustomer Service Manager
Primary FocusOverseeing CRM systems, data analysis, and process optimization to enhance customer relationshipsManaging customer service teams and ensuring customer satisfaction through direct support
Required SkillsCRM software proficiency, data analysis, process improvementCustomer support, communication, conflict resolution
Work EnvironmentCollaborates with sales, marketing, and IT departmentsLeads customer service teams, interacts directly with customers
Common Industry UsageUsed in industries with CRM systems like retail, finance, techCommon in retail, hospitality, and service sectors

The Customer Relationship Management Operations Manager focuses on optimizing CRM systems and processes to improve customer engagement, while the Customer Service Manager emphasizes managing support teams to ensure customer satisfaction. Both roles require strong communication skills but differ in their core responsibilities and work environments.

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For Customer Relationship Management Operations Manager jobs in Ohio, the most frequently searched job titles are:

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The top searched job categories for Customer Relationship Management Operations Manager jobs in Ohio are:

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Cities in Ohio with the most Customer Relationship Management Operations Manager job openings:

Customer Relationship Management Operations Manager jobs near you
Infographic showing various Customer Relationship Management Operations Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Marketing Operations Manager

Woolpert

Dayton, OH • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Woolpert Inc. rating

7.8

Company rating: 7.8 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

243rd of 449 rated engineering

Job description

We seek to move the world forward through innovative thinking.
Woolpert is an award-winning, global leader in architecture, engineering, and geospatial services. We blend design excellence with cutting-edge technology to deliver exceptional client value. Our team is passionate about their work and committed to building the next generation of industry leaders, and as a certified Great Place to Work®, Woolpert embraces progress and innovation to create limitless opportunities for career growth.
JOB SUMMARY:
The Marketing Operations Manager is responsible for leading the systems, processes, and cross-functional coordination that enable Marketing to operate as a scalable, high-performing organization. This role oversees marketing technology, performance measurement, and workflow optimization, while program managing key initiatives such as brand integration for acquisitions.
This position partners across Marketing, Sales, and business functions to drive operational efficiency, improve visibility into performance, and ensure alignment across campaigns and initiatives. The manager serves as a central connector across teams, enabling better planning, execution, and delivery of marketing outcomes.
We are unable to provide visa sponsorship for this position. Applicants must already possess work authorization in the country the job is located.
JOB DUTIES:
  • Marketing Operations & Technology
  • Own and manage marketing automation platforms, including campaign execution, workflows, and system optimization
  • Establish and maintain marketing data governance, including lead routing, life cycle stages, and data quality standards
  • Partner with Sales Operations to align marketing systems and CRM Customer Relationship Management (CRM) processes
  • Measurement & Performance
  • Develop and maintain dashboards and reporting to track marketing performance, pipeline contribution, and campaign effectiveness
  • Define and standardize key marketing KPIs and reporting frameworks
  • Support attribution and pipeline visibility efforts in partnership with Sales and Finance
  • Provide insights and recommendations to improve marketing effectiveness and return on investment
  • Program Management - Brand Integration (Acquisitions)
  • Lead project management for brand integration of acquired companies
  • Coordinate cross-functional teams across Marketing, Sales acquired brands, and business units
  • Track deliverables, timelines, and dependencies across integration initiatives
  • Ensure consistent execution of brand transitions, including messaging, website updates, and communications
  • Cross-Functional Enablement
  • Serve as a central connector across marketing functions to drive alignment and execution
  • Partner with Corporate Communications, Industry Marketing, Product Marketing, Digital, and Creative teams to support campaigns and initiatives
  • Enable improved planning, coordination, and communication across the marketing organization

TRAVEL REQUIREMENTS:
  • Must be able to travel up to 10% of the time for business purposes.

REQUIRED EDUCATION:
  • Bachelor's degree in Marketing, Business, Communications, or a related field

REQUIRED EXPERIENCE:
  • 8+ years of experience in marketing operations, program management, or related roles
  • Experience managing Hubspot marketing technology platforms (e.g., marketing automation, CRM systems)
  • Experience in reporting, analytics, and performance measurement
  • Experience coordinating cross-functional projects or programs

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:
  • Strong understanding of marketing operations, systems, and processes
  • Experience with marketing automation platforms and CRM tools
  • Strong analytical skills and ability to interpret performance data
  • Proven project and program management capabilities
  • Ability to manage multiple projects and stakeholders simultaneously
  • Strong communication and cross-functional collaboration skills
  • Ability to drive alignment and execution in a matrixed environment

PREFERRED EXPERIENCE:
  • Experience supporting marketing organizations in a professional services or AEC environment
  • Experience with acquisition integration or brand transition initiatives
  • Experience working with sales and finance partners on pipeline and performance tracking

PREFERRED CERTIFICATIONS, LICENSES, OR TRAINING: (if applicable)
  • Certifications in marketing automation, CRM platforms, or project management (e.g., HubSpot, PMP)

PREFERRED KNOWLEDGE, SKILLS & ABILITIES:
  • Familiarity with data governance and life cycle management practices
  • Experience building dashboards and reporting frameworks
  • Understanding of demand generation and go-to-market processes
  • Experience improving operational efficiency and workflow design

Benefits You Will Love
Certified as a Great Place to Work, Woolpert is one of the fastest-growing architecture, engineering, and geospatial companies in the world. With over 75 offices and countless projects around the globe, you'll work on meaningful assignments that improve quality of life around the world. In addition to offering competitive pay, we provide employees with a robust set of unique benefits, including:
  • Freedom to Work program: Set your own schedule and location (as appropriate).
  • Principal program: Earn the opportunity to become an owner of the firm.
  • Flexible paid time off/vacation: Take time off when it makes sense for you and your team.
  • Career development: Explore a wide range of learning and growth opportunities within and across industries.
  • Health, life, vision, and dental insurance: Cover all your medical bases.
  • Paid sick time, retirement plan, fitness reimbursement, pet insurance, identity protection, technology stipend, employee assistance program, and more!

#LI-MH1
#LI-Remote
Base pay offered may vary depending on job-related knowledge, skills, and experience.
Pay Range
$101,200-$120,000 USD
Find out more about what Woolpert has to offer here: http://woolpert.com/about-us/
Woolpert is an equal-opportunity employer. Woolpert is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. You may view more about EEO on our website: Equal-Employment-Opportunity-The-Law.pdf and EEO is the Law Poster Supplement.
Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting askhr@woolpert.com.
If you need to reschedule or cancel your interview, please reach out to your recruiter by contacting recruiting@woolpert.com.
To all agencies: Please, no phone calls or emails to any employee of Woolpert or any of our subsidiaries about this requisition. All resumes submitted by search firms/employment agencies to any employee at Woolpert via email, the internet, or in any form and/or method will be deemed the sole property of Woolpert, unless such search firms/employment agencies were engaged by Woolpert's Talent Acquisition Team for this requisition and a valid agreement is in place. In the event a candidate who was submitted outside of Woolpert's applicant process is hired, no fee or payment of any kind will be paid.

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