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Customer Operations Representative Jobs in Ohio (NOW HIRING)

RXO

Customer Operations Specialist

Dublin, OH · On-site

As the Representative, Customer Operations, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What your day-to-day will ...

RXO

Customer Operations Specialist

Dublin, OH

As the Representative, Customer Operations, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What your day-to-day will ...

Lancesoft

Customer Support Representative

Toledo, OH · On-site

$20/hr

Customer Support Representative Fixed Pay Rate (if applicable): $20.00/hr Shift Details (Working ... This role is part of Customer Operations within the Supply Chain Team. JOB RESPONSIBILITIES Service ...

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All JobsCustomer Operations Representative JobsCustomer Operations Representative Jobs in Ohio

Customer Operations Representative information

See Ohio salary details

$9

$19

$38

How much do customer operations representative jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for customer operations representative in Ohio is $19.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $20.10 per hour, depending on experience, location, and employer.

What is the difference between Customer Operations Representative vs Customer Service Associate?

AspectCustomer Operations RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; some roles may prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentOffice setting, often with cross-department collaborationRetail, call centers, or retail environments
Employer & Industry UsageFinancial services, telecom, e-commerceRetail, hospitality, customer support centers
Common Search & ComparisonFocuses on operational support and process managementFocuses on direct customer interaction and issue resolution

The main difference is that Customer Operations Representatives handle operational tasks, process improvements, and support internal teams, while Customer Service Associates primarily focus on direct customer interactions and resolving customer issues. Both roles require strong communication skills but differ in their scope and responsibilities within the customer support ecosystem.

What does a Customer Operations Representative do?

A Customer Operations Representative is responsible for assisting customers with inquiries, resolving issues, and ensuring a smooth experience with a company's products or services. They handle customer communications via phone, email, or chat and may process orders, returns, and account updates. Their goal is to provide accurate information, address customer concerns efficiently, and contribute to customer satisfaction and retention. Additionally, they may collaborate with other departments to resolve complex issues and improve processes.

What is a customer operations representative?

A customer operations representative is responsible for managing customer accounts, resolving issues, and ensuring customer satisfaction. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills. The role typically involves working in a team environment and may require knowledge of company policies and procedures.

Is CSR a good entry level position?

Customer Operations Representative (CSR) roles are often considered good entry-level positions because they typically require minimal prior experience and focus on customer service, communication, and problem-solving skills. These roles can provide valuable experience in client interaction, company operations, and may lead to advancement within customer support or management positions.

What are the key skills and qualifications needed to thrive as a Customer Operations Representative, and why are they important?

To thrive as a Customer Operations Representative, you need strong problem-solving abilities, attention to detail, and a background in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and communication tools like email and chat platforms is typically required. Excellent communication, patience, and a customer-focused mindset are crucial soft skills for building rapport and resolving issues efficiently. These competencies ensure customer satisfaction, efficient issue resolution, and contribute to the overall success and reputation of the company.

What are some typical challenges faced by Customer Operations Representatives, and how can they be managed effectively?

Customer Operations Representatives often encounter high volumes of inquiries and must balance efficiency with delivering excellent service. Navigating complex customer issues or unclear processes can be challenging, but strong communication skills and familiarity with company resources help in resolving problems efficiently. Building rapport with both customers and internal teams is essential for collaboration and smooth information flow. Regular training and proactive feedback can also help representatives stay updated and improve their problem-solving abilities.

What job makes $10,000 a month without a degree?

A Customer Operations Representative typically does not earn $10,000 a month without specialized skills or experience. High-paying roles in sales, real estate, or entrepreneurship can reach that level without a degree, but they often require strong communication skills, industry knowledge, and a proven track record. Most customer service roles pay less, but advanced positions or those in high-demand sectors may offer higher compensation based on performance and experience.

How can I make 2000 a week working from home?

A Customer Operations Representative can potentially earn $2,000 a week by working full-time, often requiring strong communication skills, experience, and sometimes performance-based incentives. Achieving this income level may involve handling high-volume customer inquiries, working flexible hours, and utilizing tools like CRM software; however, salaries vary by company and location.
What are popular job titles related to Customer Operations Representative jobs in Ohio? For Customer Operations Representative jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Customer Operations Representative jobs in Ohio look for? The top searched job categories for Customer Operations Representative jobs in Ohio are:
What are popular job titles related to Customer Operations Representative jobs in OH? For Customer Operations Representative jobs in OH, the most frequently searched job titles are:
Customer Operations Representative jobs near you

Customer Service Representative | Technical Support

Customer Operations

Garfield Heights, OH

$20/hr

Full-time

Posted 8 days ago

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you a digitally-savvy problem solver? Do you enjoy multitasking? Are you personable and patient with a passion for customer service? Then working as a Spectrum Mobile Customer Service Representative may be right for you.

**This job posting is for our New Hire Class starting July 17, 2026**

**This is an on-site position located in Garfield Hts., OH**


At Spectrum, we keep our customers connected, and through Spectrum Mobile, we offer existing internet customers a fast, reliable connection and flexible data plans for their Smartphones and tablets. As a Customer Service Representative with a focus on Mobile Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who use our mobile services. Every day, your work will strengthen connections between Spectrum and our customers.

WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST

  • Learning about our mobile products, services, and billing processes to provide knowledgeable and efficient customer service
  • Representing a Fortune 100 company and being the voice of Spectrum
  • Interacting with customers through inbound calls to resolve a variety of topics, including mobile service activation, billing questions, rate and fee inquiries, order and payment processing, account updates, subscriber challenges, and more
  • Resolving mobile customer inquiries while creating best-in-class customer experiences
  • Working independently in an open, friendly environment while collaborating with a supportive, energetic team

We’re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you’ll find yourself in the office navigating phone and computer systems, resolving questions, and maintaining customer accounts. If you enjoy talking to people and fast-paced work, you’ll thrive inside our lively environment.


WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

  • Education: High school diploma or equivalent
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
  • Language: Ability to read, write, speak and understand English

Preferred Qualifications

  • Experience: 6+ months of customer service experience; 6+ months of working with software applications; 6+ months of high-volume phone experience in customer service or a call center; 6+ months of working in cable operations, mobile, or telecommunications call center
  • Technical Skills: MS Office, computer skills, typing
  • Skills: Communication, organization, time management, multi-tasking, customer service
  • Abilities: Dependable, proactive, adaptable, problem-solving, professional, resilient

SPECTRUM CONNECTS YOU TO MORE

  • Tools + Tech: Work with innovative, customer service technology and information systems
  • Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeed
  • Competitive Pay: Generous $20 per hour starting pay
  • Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company
  • Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
  • Total Rewards: Our comprehensive benefits are among the best in the industry

Apply now, connect a friend to this opportunity or sign up for job alerts!


#LI-TR1
COP143 2026-74071 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $20.00 and $25.25. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Qualifications:

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

  • Education: High school diploma or equivalent
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
  • Language: Ability to read, write, speak and understand English

Preferred Qualifications

  • Experience: 6+ months of customer service experience; 6+ months of working with software applications; 6+ months of high-volume phone experience in customer service or a call center; 6+ months of working in cable operations, mobile, or telecommunications call center
  • Technical Skills: MS Office, computer skills, typing
  • Skills: Communication, organization, time management, multi-tasking, customer service
  • Abilities: Dependable, proactive, adaptable, problem-solving, professional, resilient

SPECTRUM CONNECTS YOU TO MORE

  • Tools + Tech: Work with innovative, customer service technology and information systems
  • Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeed
  • Competitive Pay: Generous $20 per hour starting pay
  • Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company
  • Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
  • Total Rewards: Our comprehensive benefits are among the best in the industry

Apply now, connect a friend to this opportunity or sign up for job alerts!

Employment Type: Full Time

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