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Customer Operations Associate Jobs in New York (NOW HIRING)

Ekho Inc

Operations Associate

New York, NY · On-site

$60K - $75K/yr

Position Overview We are seeking a highly motivated Operations Associate to join our operations ... for every customer. * Maintain accurate records and ensure compliance with all regulatory ...

Your Wireless Inc

Operations Associate

Garden City, NY · On-site

$18 - $20/hr

Customers have praised the company for its friendly staff and high-quality repairs, while others ... Preferred Qualifications: * 1-3 Years Experience in an Operations style position. * Associate ...

NBT Bank

Operations Associate

New York, NY · On-site

$18.50 - $22.58/hr

Pay Range: $18.50 - $22.58 NBT Operations Associates are an integral part of providing excellent ... Activities directly impact customer accounts, bank reporting, and real time information. May ...

Share Local Media

Operations Associate

New York, NY · Hybrid

$62K/yr

The Role We're looking for an enthusiastic and detail-oriented Operations Associate to join our ... Accounts Receivable, Recruiting, HR, CRM Management, etc. Requirements: * Up to 1 year of ...

Archway

Temporary FC Operations Associate

Islandia, NY · On-site

$17/hr

Temporary FC Operations Associate Type: Temporary Pay Rate: $17 Friday 7:30 am - 4:30 pm Location ... Restock packaging materials * Assist team members in meeting and exceeding the customers ...

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Customer Operations Associate information

See New York salary details

$10

$28

$55

How much do customer operations associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer operations associate in New York is $28.13, according to ZipRecruiter salary data. Most workers in this role earn between $18.41 and $30.00 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What is a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring smooth service delivery. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support customer satisfaction and retention.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What are the most commonly searched types of Customer Operations jobs in New York?

The most popular types of Customer Operations jobs in New York are:

What are popular job titles related to Customer Operations Associate jobs in New York?

For Customer Operations Associate jobs in New York, the most frequently searched job titles are:

What job categories do people searching Customer Operations Associate jobs in New York look for?

The top searched job categories for Customer Operations Associate jobs in New York are:

What cities in New York are hiring for Customer Operations Associate jobs?

Cities in New York with the most Customer Operations Associate job openings:

Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in New York as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $58,504 per year, or $28.1 per hour.

Operations Associate

Ekho Inc

New York, NY • On-site

$60K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 12 days ago

Job description

Join us as we build the next Carvana - powered by dealerships across the US.
Proven scale: Tens of millions in vehicle revenue processed for 20+ leading brands and dealerships.
Trusted by all tiers: From publicly traded OEMs with billions in annual GMV to fast-growing newcomers and a broad network of dealers.
Backed to win: $17.2M raised from Activant Capital, JP Morgan Payments, Winnebago Industries, Y Combinator, the Tesla alumni fund, and other strategic investors.
Be part of the team building the infrastructure powering the next era of vehicle commerce.
Position Overview
We are seeking a highly motivated Operations Associate to join our operations team in New York City.
This role is crucial for ensuring the seamless processing of vehicle documentation, including titling, registration, insurance, and financing. You will also be instrumental in streamlining our internal workflows to enhance our operational efficiency and supporting efforts to obtain additional company licensure.
Responsibilities
  • Manage the complete lifecycle of vehicle documentation, including titling, registration, insurance, and financing.
  • Strong research skills with the ability to navigate and interpret compliance requirements and translate them into the Ekho product.
  • Work closely with relevant DMV offices and lending partners to ensure a smooth transaction experience for every customer.
  • Maintain accurate records and ensure compliance with all regulatory requirements related to vehicle sales.
  • Complete, track, and manage applications for new licensure that Ekho is pursuing.
Required Skills & Experience
  • 1-3+ years of experience in operating roles involving process automation, compliance research, or administrative support.
  • Excellent communication and interpersonal skills, with the ability to handle DMV, licensure and lending inquiries professionally.
  • Detail-oriented with strong organizational and multitasking abilities.
  • Ability to operate autonomously in a fast-moving startup environment.
  • Skilled in reviewing and interacting with high volumes of sensitive documentation with accuracy and discretion.
  • AI fluency with comfort creating and utilizing AI skills, routines, and workflows to automate manual inputs to work.
  • Must be based in or willing to relocate to New York City.
Preferred Qualifications
  • Enthusiasm for automotive, powersports, or related vehicle industries.
  • Proven experience in administrative operations and/or compliance, bonus if this was in the vehicle industry and included titling, financing & insurance (F&I), sales, licensure, or similar roles.
  • Experience operating autonomously in a fast-moving startup environment.
Compensation & Benefits
  • $60-$75k base + early-stage equity
  • Health, dental, & vision
  • 401(k)
  • Free lunch and dinners
  • $700/year work setup stipend
  • Annual team offsite

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