Customer Operations Associate Jobs in Rochester, NY

Job Description:

WHO WE ARE:
Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in Pursuit of the Extraordinary. It is known for creating the Neiman Marcus magic through exceptional customer experiences including the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns, and "Retail-tainment" initiatives. Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. It serves customers across its 36 stores, digital channels, and through remote selling. It is part of Saks Global's portfolio of world-class luxury retailers and real estate assets.
YOU WILL BE:
As a Merchandise Operations Associate, you will assist with stocking, receiving, order fulfillment, and merchandise handling functions, including maintaining merchandise organization. You will perform operational, daily tasks to support store sales, profitability and enhance the customer experience. You report to the RPSO Manager and work in a Neiman Marcus store location
WHAT YOU WILL DO:
Complete daily store operations and help direct leads and managers including:
Merchandise handling, transfers, and processing of inbound / outbound freight
Fulfillment, packing and shipping of online and store customer orders
Complete necessary merchandise placements to ensure merchandise standards are followed
Merchandise price changes and reticketing; signs and moves product once marked
Reticketing, damages, mark out of stocks and related inventory control processes
Responsible for back stocking, stockroom organization and maintenance
Under the guidance and direction of Managers and Visual, merchandises product and sets sale events and signage, while ensuring standards are followed.
Support with set-up and take down of in-store events and activations
Follow all safety procedures on the dock and in all other work areas
WHAT YOU WILL BRING:
1+ year of retail experience
Demonstrate flexibility with competing tasks with a "win together" mentality
Basic proficiency with MS Office Product Suite
Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 35 pounds
Associates must work a flexible schedule based on business need, which will include evenings, weekends, and holidays
YOUR LIFE AND CAREER AT NEIMAN MARCUS:
Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
An amazing employee discount
SALARY AND OTHER BENEFITS:
Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate.
Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).
Thank you for your interest with Saks Global. We look forward to reviewing your application.
Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Saks Global and would like to request special assistance or an accommodation, please contact the store.

Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.