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Customer Operations Associate Jobs in Troy, NY (NOW HIRING)

Homewood Suites Albany

Operations Associate

Albany, NY · On-site

$16.30 - $16.50/hr

... make customers happy through their work, and thrives in a hospitality environment. You enjoy ... Employee Referral Program - up to $225.00 per referral As an Operations Associate you will be ...

Homewood Suites Albany

Operations Associate

Albany, NY · On-site

$16.30 - $16.50/hr

... make customers happy through their work, and thrives in a hospitality environment. You enjoy ... Employee Referral Program - up to $225.00 per referral As an Operations Associate you will be ...

Excelsior College

Clinical Operations Associate

Albany, NY · Hybrid

$40K - $42K/yr

The Clinical Operations Associate is responsible for working with students preparing for clinical ... Customer Service and organizational skills The hiring salary range for this position is $40,000.00 ...

Excelsior Collage

Clinical Operations Associate

Albany, NY · On-site

$40K - $42K/yr

The Clinical Operations Associate is responsible for working with students preparing for clinical ... Customer Service and organizational skills The hiring salary range for this position is $40,000.00 ...

Saks

Merchandise Operations Associate

Troy, NY

$17.05 - $21.32/hr

It serves customers across its 36 stores, digital channels, and through remote selling. It is part ... As a Merchandise Operations Associate, you will assist with stocking, receiving, order fulfillment ...

Saks

Merchandise Operations Associate-PT

Troy, NY

$17.05 - $21.32/hr

It serves customers across its 36 stores, digital channels, and through remote selling. It is part ... As a Merchandise Operations Associate, you will assist with stocking, receiving, order fulfillment ...

Saks

Merchandise Operations Associate

Troy, NY · On-site

$17.05 - $21.32/hr

Its unique approach combines an emphasis on the digital customer experience with a strong ... the Merchandise Operations Associate supports the daily operations of merchandise including ...

Cribl

CX Ops Associate at Albany, New York

Albany, NY · On-site

$59K - $95K/yr

Why You'll Love This Role Our Customer Experience (CX) Operations team manages post-sales programs that drive onboarding, adoption, and long-term customer success. From communications to reporting ...

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All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Troy, NY

Customer Operations Associate information

See Troy, NY salary details

$9

$25

$49

How much do customer operations associate jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for customer operations associate in Troy, NY is $25.28, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $26.97 per hour, depending on experience, location, and employer.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.
What job categories do people searching Customer Operations Associate jobs in Troy, NY look for? The top searched job categories for Customer Operations Associate jobs in Troy, NY are:
What cities near Troy, NY are hiring for Customer Operations Associate jobs? Cities near Troy, NY with the most Customer Operations Associate job openings:
Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Troy, NY as of June 2026, with employment types broken down into 67% Full Time, 30% Part Time, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $52,588 per year, or $25.3 per hour.

Operations Associate

Adirondack Trust Company

Saratoga Springs, NY • On-site

$19 - $19.50/hr

Full-time

Posted 13 days ago

Job description

SUMMARY:

The Operations Associate is an integral part of the Operations team. They will assist customers with a variety of account related questions by answering questions by phone. The employee will gain knowledge of all aspects of the Operations department to enable them to assist customers and provide a great customer experience. Applicants must be willing to perform all necessary job functions and uphold all customer confidentiality.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

Handles customer inquiries by phone and through the branches; this includes inquiries about checking and savings accounts, debit cards, wires, overdrafts, stop payments, account errors and fraudulent transactions.

Processes debit card applications and creates cards on site for customer pick up.

Provides a good customer experience to both internal and external customers and remains calm to effectively diffuse any difficult customer situations.

Possesses knowledge of Deposit Operations reports and jobs to provide accurate and timely information to customers.

Communicates effectively using proper phone etiquette and bank terminology.

Delivers all customer requests on an accurate and timely basis.

Processes prenotes, HSA, stop payment and other deposit operations reports as needed in a timely and accurate manner

Processes debit card disputes and fraud cases.

Stays productive during the shift and shows initiative to learn new jobs, ask questions to aid the department, uses the systems and looks for efficiencies and ways to help create a better customer experience.

*Other duties may be assigned.


EDUCATION and/or EXPERIENCE:

High School Graduate or GED equivalent required.

Must be extremely organized and methodical.

Strong interpersonal relationship skills and the demonstration of effective listening and communication abilities are highly recommended.


PHYSICAL DEMANDS:

Must be able to hear well enough to communicate with customers, co-workers, and outside bank personnel.

Communicate Orally.

Normal daily physical activities to include: walking, standing, sitting, stooping, bending, pushing, and pulling.

Must be able to read reports and use computer.

Occasionally will lift 20-30 pounds (files, cash drawer, etc.)

Adirondack Trust is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex, transgender status, gender identity, gender dysphoria, sexual orientation, national origin, physical or mental disability, protected veteran status, marital and familial status, domestic violence victim status, known relationship or association with any member of a protected class or other characteristics protected by applicable law.