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Customer Operations Associate Jobs in Astoria, NY

AirPay Inc.

Customer Operations Associate

Manhattan, NY · On-site

$80K - $110K/yr

Customer Operations Associate At AirPay, we are on a mission to improve the consumer experience for dental patients. We are growing rapidly, partnering with top dental provider groups and insurance ...

AirPay

Customer Operations Associate

Manhattan, NY · On-site

$75K/yr

About the Role As a Customer Operations Associate/Manager, you will become an expert in and drive roll-outs for payer data enhancements that deepen the breadth coverage information available in ...

Outset

Customer Operations Associate

Manhattan, NY · On-site

As a Customer Operations Associate, you'll work closely with our Customer Success Managers and broader GTM and engineering teams to ensure our customers succeed in their research. You'll become our ...

Outset.ai

Customer Operations Associate

New York, NY · On-site

$115K - $130K/yr

As a Customer Operations Associate, you'll work closely with our Customer Success Managers and broader GTM and engineering teams to ensure our customers succeed in their research. You'll become our ...

BlueCargo Inc

Customer Operations Analyst

Manhattan, NY · On-site

Opportunity Overview Role Overview As a Customer Operations Associate , you'll be at the forefront of ensuring our clients receive accurate and timely freight audits. Your work will directly impact ...

Claim Health

Operations Associate

New York, NY · On-site

$70K - $100K/yr

Operations Associate Location: NYC (In-Person) Compensation: Competitive salary + meaningful equity ... You'll sit at the intersection of customer success, product, and engineering - owning ...

Kith

Operations Associate

New York, NY · On-site

$18 - $20/hr

The Kith Operations Associate is responsible for the flow of merchandise from the central point of ... Consistently work with the sales-floor team to ensure customers are receiving product in a timely ...

Kith

Operations Associate

New York, NY · On-site

$18 - $20/hr

The Kith Operations Associate is responsible for the flow of merchandise from the central point of ... Consistently work with the sales-floor team to ensure customers are receiving product in a timely ...

Northbound Search

Operations Associate

Teaneck, NJ · On-site

... Associate to support day-to-day business operations, order management, logistics, and ... This role will work closely with internal teams as well as customers, vendors, and service ...

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All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Astoria, NY

Customer Operations Associate information

See Astoria, NY salary details

$10

$28

$55

How much do customer operations associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer operations associate in Astoria, NY is $28.22, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $30.10 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What is a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring smooth service delivery. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support customer satisfaction and retention.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What job categories do people searching Customer Operations Associate jobs in Astoria, NY look for?

The top searched job categories for Customer Operations Associate jobs in Astoria, NY are:

What cities near Astoria, NY are hiring for Customer Operations Associate jobs?

Cities near Astoria, NY with the most Customer Operations Associate job openings:

Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Astoria, NY as of August 2026, with employment types broken down into 76% Full Time, 21% Part Time, and 3% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $58,697 per year, or $28.2 per hour.

Customer Operations Associate

AirPay Inc.

Manhattan, NY • On-site

$80K - $110K/yr

Other

Re-posted 9 days ago

Job description

Customer Operations Associate

At AirPay, we are on a mission to improve the consumer experience for dental patients. We are growing rapidly, partnering with top dental provider groups and insurance carriers. Our company is backed by top tier VC's led by IA Ventures along with the founders of Flatiron Health, Clover Health, Shutterstock and more. We are committed to delivering exceptional customer service and building lasting relationships with our users. We're looking for a dynamic and motivated Customer Operations Associate to join our team and help us maintain our high standards of customer care.

About the Role As a Customer Operations Associate, you will become an expert in all things AirPay and own execution across a wide-set of processes & projects that impact every customer's experience. You will continually seek ways to improve outcomes, problem-solve through challenges, and optimize and automate processes so you can move onto the next priority. In this role, you will collaborate cross functionally with the Customer Success team, Operations team and Engineering to identify systemic issues and/or opportunities, problem solving and implementing both short-term and long-term solutions. You have a bias to action, taking initiative to move work forward while owning the outcome and not just the task. Your day to day work will directly impact customer satisfaction, retention, and product adoption. Example workstreams include troubleshooting payers that are not processing as expected, building a playbook for a new feature we're launching for customers, project managing a customer outreach initiative. In addition, all Operations roles cross-train on additional AirPay responsibilities to enable flexibility to match customer needs. This is an in-person role based out of our New York City office, with flexibility for some remote work.

Key Responsibilities

  • Collaborate with Customer Success, Operations, & Engineering to identify systemic issues and/or opportunities and problem solve and implement both short-term and long-term solutions
  • Provide step-by-step guidance and materials for the Customer Success team to enable efficient and effective payer/feature roll-outs and/or customer outreach
  • Create and maintain clear and concise documentation & playbooks for key workflows
  • Partner with Customer Success team to work with dental customers directly to configure and deploy feature and/or data enhancements
  • Respond to customer queries related to data enhancement setup, feature roll-outs or post-live issues, troubleshooting and resolving problems efficiently
  • Own outcomes end-to-end, finding ways to simplify, scale, optimize and automate while maintaining a high bar for balancing customer value with efficiency
  • Escalate complex technical issues to the appropriate internal teams (engineering, customer success, etc.) and act as a liaison to ensure timely resolution
  • Identify and execute on quick wins to continually improve the customer experience

Requirements Skills & Qualifications

  • 3+ years in a cross-functional operations and/or consulting role
  • Strong project management & prioritization skills as this role works across multiple internal teams and impacts new and existing customers
  • Technically savvy with a strong understanding of data flow between systems
  • Excellent troubleshooting skills with the ability to diagnose and resolve customer issues, both independently and in collaboration with customer-facing teams
  • Strong written and verbal communication skills; ability to explain complex ideas in simple terms
  • Adaptability and self-motivation; desire to work in a startup environment where roles may shift and we may encounter new and unfamiliar situations
  • Strong work ethic. We are committed to excellence, so we work harder and smarter. Believes that work should be enjoyable. We are a close-knit team and care about having fun at work — we want you to feel the same.
  • Mission-oriented with an interest in healthcare & fintech, and eager to be part of solving America's healthcare crisis
  • Based in NYC or willing to relocate, and able to work in the office at least 3 days a week. Please note that you must be legally authorized to work in the U.S. for this position.

Compensation: $80k – $110k + equity Benefits

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