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Customer Operations Associate Jobs in Manhattan, NY

AirPay

Customer Operations Associate

Manhattan, NY · On-site

$75K/yr

About the Role As a Customer Operations Associate/Manager, you will become an expert in and drive roll-outs for payer data enhancements that deepen the breadth coverage information available in ...

Outset.ai

Customer Operations Associate

New York, NY · On-site

$115K - $130K/yr

As a Customer Operations Associate, you'll work closely with our Customer Success Managers and broader GTM and engineering teams to ensure our customers succeed in their research. You'll become our ...

Outset

Customer Operations Associate

Manhattan, NY · On-site

As a Customer Operations Associate, you'll work closely with our Customer Success Managers and broader GTM and engineering teams to ensure our customers succeed in their research. You'll become our ...

Classical Charter Schools

Operations Associate

Bronx, NY · On-site

$58K - $75K/yr

Strong customer service mindset and ability to build positive relationships with staff, students, families, and vendors * Ability to problem-solve independently and exercise sound judgment in fast ...

Claim Health

Operations Associate

New York, NY · On-site

$70K - $100K/yr

Operations Associate Location: NYC (In-Person) Compensation: Competitive salary + meaningful equity ... You'll sit at the intersection of customer success, product, and engineering - owning ...

Kith

Operations Associate

New York, NY

$18 - $20/hr

The Kith Operations Associate is responsible for the flow of merchandise from the central point of ... Consistently work with the sales-floor team to ensure customers are receiving product in a timely ...

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All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Manhattan, NY

Customer Operations Associate information

See Manhattan, NY salary details

$10

$28

$55

How much do customer operations associate jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for customer operations associate in Manhattan, NY is $28.37, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $30.24 per hour, depending on experience, location, and employer.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.
What are popular job titles related to Customer Operations Associate jobs in Manhattan, NY? For Customer Operations Associate jobs in Manhattan, NY, the most frequently searched job titles are:
What job categories do people searching Customer Operations Associate jobs in Manhattan, NY look for? The top searched job categories for Customer Operations Associate jobs in Manhattan, NY are:
What cities near Manhattan, NY are hiring for Customer Operations Associate jobs? Cities near Manhattan, NY with the most Customer Operations Associate job openings:
Customer Operations Associate jobs near you

Customer Operations Associate

AirPay Inc.

Manhattan, NY • On-site

Other

Re-posted 7 days ago

Job description

Customer Operations Associate/Manager

About Us At AirPay, we are on a mission to improve the consumer experience for dental patients. We are growing rapidly, partnering with top dental provider groups and insurance carriers. Our company is backed by top tier VC's led by IA Ventures along with the founders of Flatiron Health, Clover Health, Shutterstock and more. We are committed to delivering exceptional customer service and building lasting relationships with our users.

About the Role As a Customer Operations Associate/Manager, you will become an expert in and drive roll-outs for payer data enhancements that deepen the breadth coverage information available in AirPay. In this role, you will collaborate cross functionally with the Customer Success team, Payer Operations team and Engineering to define, optimize, and own an end to end process to enable internal team members & customers to maximize the value of our solution. You will build playbooks & enablement materials, troubleshoot data-related issues, and continually optimize & adapt our approach. Your expertise will directly impact customer satisfaction, retention, and product adoption. This role will cross-train on additional AirPay responsibilities to enable flexibility to match customer needs. This is an in-person role based out of our New York City office, with flexibility for some remote work.

Key Responsibilities Collaborate with engineering & payer operations to understand data enhancements pipeline, readiness for roll-out, and success requirements Provide step-by-step guidance and materials for the Customer Success team to enable efficient and effective roll-outs Create and maintain clear and concise documentation & playbooks for data enhancement set-up for new implementations Partner with Customer Success team to work with dental customers directly to configure and deploy data enhancements Project manage data source transitions, including preparation, testing, and leading cross-functional teams on execution Respond to customer queries related to data enhancement setup, or post-live issues, troubleshooting and resolving problems efficiently Escalate complex technical issues to the appropriate internal teams (engineering, customer success, etc.) and act as a liaison to ensure timely resolution Collaborate with engineering to consistently improve performance of data enhancements

Requirements Skills & Qualifications 4+ years in a cross-functional operations and/or consulting role Strong project management & prioritization skills as this role works across multiple internal teams and impacts new and existing customers Technically savvy with a strong understanding of data flow between systems Excellent troubleshooting skills with the ability to diagnose and resolve customer issues, both independently and in collaboration with customer-facing teams Strong written and verbal communication skills; ability to explain complex ideas in simple terms Adaptability and self-motivation; desire to work in a startup environment where roles may shift and we may encounter new and unfamiliar situations Strong work ethic. We are committed to excellence, so we work harder and smarter. Believes that work should be enjoyable. We are a close-knit team and care about having fun at work — we want you to feel the same. Mission-oriented with an interest in healthcare & fintech, and eager to be part of solving America's healthcare crisis Based in NYC or willing to relocate, and able to work in the office at least 3 days a week.

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