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Customer Operations Associate Jobs in Rochester, NY

WeTheHobby

Operations Supervisor - PM

Rochester, NY · On-site

$24 - $26/hr

You will supervise a team of Operations Associates responsible for order processing, shipping, and ... Provide assistance for customer inquiries related to shipping and fulfillment, across various sales ...

Hertz

Customer Service Associate

Rochester, NY · On-site

$17.50/hr

Customer Service Associate The Customer Service Associate provides customer service that is above ... operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent ...

Hertz

Part Time Customer Service Associate

Rochester, NY · On-site

$17.50/hr

Part Time Customer Service Associate The Part Time Customer Service Associate provides customer ... operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent ...

Hertz

Customer Service Associate

Rochester, NY · On-site

$17.50/hr

The Customer Service Associate provides customer service that is above and beyond for customer ... operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent ...

Hertz

Customer Service Associate

Rochester, NY · On-site

$17.50/hr

The Customer Service Associate provides customer service that is above and beyond for customer ... operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent ...

Hertz

Customer Service Associate

Gates, NY · On-site

$17.50/hr

The Customer Service Associate provides customer service that is above and beyond for customer ... operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent ...

Family Dollar

Customer Service Associate I

Rochester, NY · On-site

$14.25 - $19.75/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Family Dollar

Customer Service Associate I

Rochester, NY · On-site

$14.25 - $19.75/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Dollartree

Customer Service Associate I

Rochester, NY

$14.25 - $19.75/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Dollar Tree

Customer Service Associate I

Brockport, NY · On-site

$13.50 - $18.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Dollar Tree

Customer Service Associate I

Ontario, NY · On-site

$14 - $19.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

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All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Rochester, NY

Customer Operations Associate information

See Rochester, NY salary details

$9

$25

$49

How much do customer operations associate jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for customer operations associate in Rochester, NY is $25.37, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $27.02 per hour, depending on experience, location, and employer.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

Is a CSA job stressful?

A Customer Operations Associate (CSA) role can be stressful due to high customer interaction, problem-solving demands, and meeting performance metrics. The level of stress varies depending on the work environment, workload, and individual skills in communication and time management.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What jobs in the US pay $300,000 a year?

In the US, high-paying roles such as senior executives, specialized physicians, investment bankers, and certain technology leaders can earn $300,000 or more annually. Customer Operations Associates typically do not reach this salary level, as it is more common in executive, medical, or financial roles requiring extensive experience and advanced skills.

What job makes $10,000 a month without a degree?

A Customer Operations Associate typically does not earn $10,000 a month without specialized experience or advanced skills. High-paying roles that can reach this level often involve sales, entrepreneurship, or technical fields like software development, which may require self-education, certifications, or extensive experience rather than formal degrees.

What are some common challenges faced by Customer Operations Associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What are the key skills and qualifications needed to thrive as a Customer Operations Associate, and why are they important?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.
What job categories do people searching Customer Operations Associate jobs in Rochester, NY look for? The top searched job categories for Customer Operations Associate jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Customer Operations Associate jobs? Cities near Rochester, NY with the most Customer Operations Associate job openings:
Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Rochester, NY as of June 2026, with employment types broken down into 73% Full Time, 24% Part Time, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $52,762 per year, or $25.4 per hour.

Operations & Manufacturing Cooperative Education Student (Fall 2026)

Ralliant

Fairport, NY • On-site

Full-time

Posted 6 days ago

Job description


Qualitrol, a Ralliant operating company, is seeking a motivated Operations & Manufacturing Cooperative Education (Co-Op) Student to join our team for the Fall 2026 term. This role provides an excellent opportunity for current students to gain hands-on experience in operations and manufacturing, while actively contributing to interdisciplinary projects that directly support Qualitrol's success.
Key Responsibilities
  • Assist with project management initiatives across operations and manufacturing.
  • Contribute to process development and improvement activities.
  • Support data analysis to enhance decision-making and operational efficiency.
  • Provide production support in collaboration with cross-functional teams.
  • Participate in projects that directly contribute to operational excellence at Qualitrol.

Education & Experience
  • Junior or Senior standing, currently enrolled and on track to graduate in 2026 or 2027 with a Bachelor's or Master's degree.
  • Field of study in Mechanical Engineering, Electrical Engineering, Industrial Engineering, or a related discipline.
  • Strong problem-solving, analytical, and organizational skills.
  • Ability to work collaboratively in a fast-paced, cross-functional environment.

What We Offer
  • A 6-month immersive learning experience beginning Spring 2026.
  • Hands-on exposure to operations, manufacturing, and project management functions.
  • Opportunity to apply academic knowledge to practical business challenges.
  • Mentorship and professional development in a global industrial environment.
  • This is a six-month cooperative education experience anticipated to begin in Fall 2026. Specific start and end dates are flexible and will be aligned with the selected candidate's university co-op schedule and academic requirements.

About Us Qualitrol manufactures monitoring and protection devices for Utility and Power Generation companies and OEMs. Our customers are in various energy markets including Renewable Energy such as Wind, Hydro and Solar. Our mission is to ensure the world has power. Established in 1945, Qualitrol produces thousands of different types of products on demand and customized to meet our individual customers' needs. We are the largest and most trusted global leader for partial discharge monitoring, asset protection equipment and information products across power generation, transmission, and power distribution.
#LI-KJ1
About Us
Ralliant Corporation Overview
Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life - faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.
About the Team
About Qualitrol
QUALITROL manufactures monitoring and protection devices for high value electrical assets and OEM manufacturing companies. Established in 1945, QUALITROL produces thousands of different types of products on demand and customized to meet our individual customers' needs. We are the largest and most trusted global leader for partial discharge monitoring, asset protection equipment and information products across power generation, transmission, and distribution. At Qualitrol, we are redefining condition-based monitoring.
We Are an Equal Opportunity Employer
Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com.

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