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Customer Manager Jobs in Decatur, GA (NOW HIRING)

Cyclonaire Corp

CUSTOMER EXPERIENCE SPECIALIST

Atlanta, GA · On-site

$17 - $21.50/hr

The ongoing planning and use of CRM capabilities used to communicate, collaborate, and manage the assigned account(s). This candidate must have positive & professional communication skills, listen ...

Evident.io

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager The world's largest organizations rely on Evident to help them protect their business and brand from third-party risk. Our game-changing technology - which enables the secure ...

Evident ID

Customer Success Manager

Atlanta, GA · On-site

As a Customer Success Manager, you'll develop your skills in customer engagement, project management, customer service and cross functional collaboration. Candidates must be based in the greater ...

Evident ID

Customer Success Manager

Atlanta, GA · On-site

As a Customer Success Manager, you'll develop your skills in customer engagement, project management, customer service and cross functional collaboration. Candidates must be based in the greater ...

Evident ID

Customer Success Manager

Atlanta, GA · Remote

As a Customer Success Manager, you'll develop your skills in customer engagement, project management, customer service and cross functional collaboration. Candidates must be based in the greater ...

Evident ID

Customer Success Manager

Atlanta, GA · Remote

As a Customer Success Manager, you'll develop your skills in customer engagement, project management, customer service and cross functional collaboration. Candidates must be based in the greater ...

Winland Foods

Customer Business Manager

Atlanta, GA · On-site

Customer Business Manager Schedule: Remote with Travel up to 50% Work Location: Remote Benefits: Medical, Dental, Vision, 401(k) with match, STD/LTD/AD&D/Life, HSA, FSA, EAP, Hospital indemnity ...

Finastra

Customer Success Manager

Atlanta, GA

The Customer Success Manager, Retail Lending, is responsible for ensuring customers achieve ongoing value, adoption, and satisfaction from Finastra's Retail Lending solutions - LaserPro and ...

Wolters Kluwer

Customer Success Manager

Kennesaw, GA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Kennesaw, GA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Trimble

Manager, Customer Success

Alpharetta, GA · On-site

Drive Transformation and Growth as Manager, Customer Success - Strategic Accounts! Are you ready to shape the future of customer engagement for top-tier clients at Trimble? We are seeking a strategic ...

Oracle Defunct

Customer Success Manager

Atlanta, GA · On-site

$33.65 - $63.65/hr

The Customer Success Manager oversees customer experience through the customer lifecycle and is accountable for overall operational success of the customer with using Oracle Health solutions and ...

Wolters Kluwer

Customer Success Manager

Kennesaw, GA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Kennesaw, GA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

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Showing results 21-40

All JobsCustomer JobsCustomer Manager JobsCustomer Manager Jobs in Decatur, GA

Customer Manager information

See Decatur, GA salary details

$32.2K

$64.5K

$104.5K

How much do customer manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer manager in Decatur, GA is $64,538.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,900.00 and $76,200.00 per year, depending on experience, location, and employer.

What does a customer manager do?

A Customer Manager is responsible for developing and maintaining strong relationships with clients or customers. They act as the main point of contact, ensuring that customer needs are met and addressing any issues or concerns that arise. Their duties often include managing accounts, coordinating with internal teams, and working to improve customer satisfaction and loyalty. Customer Managers also analyze customer data to identify opportunities for upselling or improving service delivery. Ultimately, their goal is to build trust and help the company retain and grow its customer base.

What are the key skills and qualifications needed to thrive as a customer manager, and why are they important?

To thrive as a Customer Manager, you need strong relationship management, sales acumen, and analytical skills, often supported by a degree in business or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and customer support platforms is typically required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client concerns effectively. These skills are crucial for driving customer satisfaction, retention, and growth in competitive business environments.

What are some common challenges faced by customer managers and how can they be addressed?

Customer Managers often encounter challenges such as managing high client expectations, handling multiple accounts simultaneously, and resolving complex issues efficiently. Success in this role relies on strong communication skills, effective prioritization, and the ability to build genuine client relationships. Proactively setting clear expectations, utilizing CRM tools for organization, and collaborating closely with internal teams can help Customer Managers navigate these challenges and deliver exceptional service.

What is the difference between Customer Manager vs Customer Service Representative?

AspectCustomer ManagerCustomer Service Representative
CredentialsExperience in account management, sometimes certifications in CRM toolsBasic customer service training, sometimes certifications in communication skills
Work EnvironmentOffice-based, client-facing, strategic planningCall centers, retail, or online support
Employer & Industry UsageUsed across industries like retail, finance, tech for managing key accountsCommon in retail, telecom, hospitality for handling customer inquiries
Search & Comparison IntentLooking for roles involving account management and client retentionSeeking entry-level or support roles in customer service

Customer Managers focus on maintaining client relationships, strategic account growth, and retention, often requiring experience and specialized skills. Customer Service Representatives handle direct customer inquiries, providing support and resolving issues, typically with basic training. While both roles involve customer interaction, Customer Managers operate at a strategic level with key accounts, whereas Customer Service Representatives provide frontline support.

What is the role of a customer manager?

A customer manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to retain business, utilizing skills in communication, problem-solving, and customer service tools. The role may also involve coordinating with sales and support teams to improve service delivery.

What are the most commonly searched types of Customer jobs in Decatur, GA?

The most popular types of Customer jobs in Decatur, GA are:

What are popular job titles related to Customer Manager jobs in Decatur, GA?

For Customer Manager jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Customer Manager jobs in Decatur, GA look for?

The top searched job categories for Customer Manager jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Customer Manager jobs?

Cities near Decatur, GA with the most Customer Manager job openings:

Customer Manager jobs near you
Infographic showing various Customer Manager job openings in Decatur, GA as of August 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $64,538 per year, or $31 per hour.

SAP S/4HANA Customer Management

Delaware Nation Industries

Atlanta, GA • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 20 days ago

Job description

The S/4HANA Customer Management (CM) & Sales and Distribution (SD) Team Member supports the implementation, configuration, testing, deployment, and ongoing support of SAP S/4HANA Customer Management and Sales and Distribution capabilities.
This role contributes to the end-to-end migration of legacy SAP CRM functionality into an S/4HANA environment. The position works closely with lead consultants, business stakeholders, technical teams, and project leadership to help maintain and improve customer, provider, ordering, sales, service, inventory, returns, and related business processes.
Key Responsibilities
  • Configure and support S/4HANA CM and SD functionality based on approved business requirements and process designs.
  • Participate in business analysis activities, including requirements gathering, process mapping, gap analysis, and solution validation.
  • Support the migration of CRM capabilities into embedded S/4HANA Customer Management while preserving essential business functionality.
  • Assist with configuration of sales, service, customer or provider master data, business partner information, ordering, returns, and related processes.
  • Support process automation and recommend opportunities to reduce manual steps, improve data quality, and streamline transaction processing.
  • Assist with Fiori application and user-experience validation, including identifying usability issues and documenting required changes.
  • Develop, execute, and document unit, integration, regression, and user acceptance testing activities.
  • Troubleshoot functional issues and simple integration problems between Sales, Finance, CRM/CM, and related SAP components.
  • Support defect investigation, resolution validation, retesting, and communication of issue status to the lead consultant and project stakeholders.
  • Assist with data cleansing, mapping, validation, conversion, and master data management activities.
  • Support cutover planning and execution, including data readiness checks, configuration validation, deployment activities, and post-go-live stabilization.
  • Maintain clear functional documentation, test scripts, process materials, status updates, and knowledge-transfer content.
  • Coordinate with technical, development, integration, security, testing, and organizational change management teams as needed.
  • Provide ongoing application support, enhancements, and knowledge transfer after implementation.

Requirements
  • 2-4 years of experience with SAP S/4HANA Customer Management, SAP CRM, SAP SD, or a related business-process role.
  • Basic understanding of the CRM lifecycle, sales processes, and navigation within an S/4HANA environment.
  • Familiarity with SAP business partners, customer or provider master data, sales orders, returns, pricing, and related transaction flows.
  • Experience participating in SAP configuration, business analysis, testing, production support, or implementation activities.
  • Strong analytical and problem-solving skills, including the ability to troubleshoot simple integration issues between Sales and Finance.
  • Ability to explain technical and functional status updates clearly to a lead consultant, project manager, business stakeholder, or customer.
  • Strong written and verbal communication skills.
  • Ability to work collaboratively in a cross-functional, multi-team project environment.
  • Ability to document processes, test results, defects, decisions, and implementation activities accurately.
  • Must be US citizen.
Preferred Qualifications
  • Experience supporting an SAP S/4HANA migration, upgrade, or embedded CRM implementation.
  • Experience with SAP Fiori, S/4HANA SD, SAP CRM, Customer Management, or related sales and service applications.
  • Familiarity with business partner conversion, customer-vendor integration, master data cleansing, or data migration.
  • Experience with integration testing involving Finance, Materials Management, inventory, EDI, APIs, or other connected systems.
  • Experience supporting cutover rehearsals, go-live preparation, hypercare, or post-implementation support.
  • SAP certification or relevant formal training is a plus.
Core Competencies
  • SAP S/4HANA CM and SD fundamentals
  • Business process analysis
  • Functional configuration support
  • Testing and defect management
  • Data management and validation
  • Cutover and go-live support
  • Process automation mindset
  • Analytical troubleshooting
  • Clear stakeholder communication
  • Collaborative delivery

Benefits
Benefits Include:
  • Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
  • Matching 401K
  • Short- and Long-Term Disability
  • Pet Insurance
  • Professional Development/Education Reimbursement
  • Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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