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Customer Implementation Manager Jobs in Indiana (NOW HIRING)

Circle

Manager, Know Your Customer

Boston, IN · On-site

Identify, design, and implement AI-driven enhancements to KYC workflows to improve efficiency ... customers, including designing, managing, and implementing scalable KYC processes and governance ...

Circle

Identify, design, and implement AI-driven enhancements to KYC workflows to improve efficiency ... customers, including designing, managing, and implementing scalable KYC processes and governance ...

Circle

Identify, design, and implement AI-driven enhancements to KYC workflows to improve efficiency ... customers, including designing, managing, and implementing scalable KYC processes and governance ...

Circle

Manager, Know Your Customer

Miami, IN · On-site

Identify, design, and implement AI-driven enhancements to KYC workflows to improve efficiency ... customers, including designing, managing, and implementing scalable KYC processes and governance ...

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Showing results 1-20

All JobsCustomer Implementation Manager JobsCustomer Implementation Manager Jobs in Indiana

Customer Implementation Manager information

See Indiana salary details

$37.1K

$98.5K

$159.9K

How much do customer implementation manager jobs pay per year?

As of Jun 29, 2026, the average yearly pay for customer implementation manager in Indiana is $98,504.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,800.00 and $115,100.00 per year, depending on experience, location, and employer.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

What is the salary of an implementation manager?

The salary of a Customer Implementation Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for professional development in project management and client relations.

What is the highest paying job in customer service?

In customer service, roles such as Customer Success Director or Customer Experience Executive tend to have the highest salaries, often exceeding six figures with extensive experience and leadership responsibilities. These positions typically require strong communication skills, strategic planning, and industry knowledge, and may involve managing large teams or key accounts.

What does a customer implementation manager do?

A customer implementation manager oversees the process of onboarding and integrating new clients with a company's products or services. They coordinate between sales, technical teams, and clients to ensure successful deployment, often managing project timelines, training, and support to meet client needs and expectations.

What are the key skills and qualifications needed to thrive as a Customer Implementation Manager, and why are they important?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a Customer Implementation Manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

Can I make 100k as a project manager?

A Customer Implementation Manager can potentially earn $100,000 or more annually, especially with experience, certifications, and working in high-demand industries. Salaries vary based on location, company size, and individual skills, with senior roles and those managing large projects often reaching or exceeding this level.
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What cities in Indiana are hiring for Customer Implementation Manager jobs? Cities in Indiana with the most Customer Implementation Manager job openings:
Customer Implementation Manager jobs near you
Hospital & Lab Services Manager

Hospital & Lab Services Manager

Quest Diagnostics

Kokomo, IN • On-site

$88K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

ExamOne rating

6.6

Company rating: 6.6 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

88th of 103 rated laboratories

Job description


Hospital & Lab Services Manager - Kokomo, IN, Monday to Friday, 8:00 AM to 5:00 PM
The Hospital Service & Implementation Manager is responsible for all Hospital Lab Management and contracting arrangements as a leader of the regional activity and as part of the overall strategy of the Professional Lab Services (PLS) team to service and grow our business through hospital partnerships.
Pay range: $90,500+ per year
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
  • Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
  • Best-in-class well-being programs
  • Annual, no-cost health assessment program Blueprint for Wellness®
  • healthyMINDS mental health program
  • Vacation and Health/Flex Time
  • 6 Holidays plus 1 "MyDay" off
  • FinFit financial coaching and services
  • 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
  • Employee stock purchase plan
  • Life and disability insurance, plus buy-up option
  • Flexible Spending Accounts
  • Annual incentive plans
  • Matching gifts program
  • Education assistance through MyQuest for Education
  • Career advancement opportunities
  • and so much more!

Responsibilities
  • Work as the manager for the Regional Laboratory hospital services and with the national PLS team to develop integration plans based on the structure of the lab management arrangement.
  • Participate in the identification, design, development and implementation of hospital laboratory management services. Participate in implementation plans, start up and ongoing management for both internal (regional business needs) and external customer (hospital client) contracting requirements.
  • Interfaces with internal and external resources to ensure successful and timely completion of the lab management arrangement and the ongoing contract success of operations in accordance with client and company needs.
  • Participates in training hospital management and/or staff and is responsible for evaluating the project effectiveness and outcome. Manager is a key player in performance of the project team and evaluates overall team performance.
  • Works with national PLS manager and leadership as well as the regional SLT to manage and execute implementation plan including directing staff resources (both internal and external), evaluating results, creating documentation of newly created processes and managing overall engagement.
  • Hospital Service Manager has direct line of responsibility for Quest Diagnostics managers and staff at the client locations, to maintain relationships and communications with hospital client, sales, Professional Lab Services Team, Regional operations and functional partners (procurement, logistics, etc), throughout the duration of the contract.
  • Regional accountability for a successful and timely client contract launch and ongoing operations.
  • Provide regular and detailed project status to internal team members and client. Highlight issues, scope of services, with ongoing monthly and quarterly hospital reporting on productivity, quality, equipment and process flows.
  • Ensure that any contracted service where Quest Diagnostics contracts a hospital (under lab management or a free standing contract) to provide testing services for Quest Diagnostics stat or off hours RRL coverage is delivered in a high quality and with all contract terms delivered as agreed on.
  • Manager is a key operations contact for Hospital clients that contract with Quest Diagnostics for testing services to coordinate service level expectations. Coordinate and act as an operations liaison for regional management and scientific directors responses of Quest Diagnostics leadership to ensure hospital client satisfaction as well as to foster and identify regional opportunities for deeper Hospital Lab Management services.
  • Lead or participate in internal meetings, client meetings or cross-functional meetings. Responsible for participating in development of project plans, meeting documentation, regional action item management, and any other regional deliverables.
  • Successfully transition of lab management employees post implementation to the Regional Hospital Service Manager and other functional leaders in the regional team.
  • Ability to utilize effective management, influencing skills both internally and externally to ensure a successful implementation of all services within scope.

Qualifications
Required Work Experience:
5 or more years managerial experience in the laboratory industry
Preferred Work Experience:
  • Prior managerial hospital experience
  • Lean design/work-flow experience
  • Lab consolidation experience.
  • Project Management experience

Knowledge:
Certified Six-Sigma Green Belt or similar knowledge preferred.
Skills:
  • Strong project management, organizational, and analytical skills.
  • Strong interpersonal and presentation skills.
  • Demonstrated management and leadership skills.
  • Strong client interaction skills.
  • Excellent verbal and written communication skills.
  • Proficiency with key PC software (Word, Excel, PowerPoint).
  • Results oriented and capable of working independently in the field.
  • Ability to manage multiple engagements concurrently.
  • Ability to work in a very dynamic team environment.
  • Considerable knowledge of the general laboratory services and testing requirements.

Education
  • Bachelor's Degree Medical Technology, Biology, or other related sciences. (Required)
  • Master's Degree Business or Healthcare Administration (Preferred)

Licenses and Certifications
  • Formal Project Management training (Preferred)

About the Team
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

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