Customer Implementation Manager Jobs in Indiana (NOW HIRING)

Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Beckman Coulter Life Sciences, one of Danaher's 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.
At Beckman Coulter Life Sciences, we know time is the most critical facet in the laboratory today: time to get life-saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results.
We are partners in time and accelerate answers to critical questions through the power of automation. We develop innovations for scientists by scientists, with many of our 3,300+ global colleagues coming from the laboratory.
It's all part of our time-tested approach to bringing meaningful innovations at the speed of life since 1935. And we're just beginning. Working together, let's put our time and talents together to advance human health for tomorrow.
Learn about the Danaher Business System which makes everything possible.
The Implementation Project Manager is responsible for leading the implementation process for complex life science instrumentation including successful delivery and installation of products and services.
This position reports to the Global Service Implementation Leader and is part of the Global Implementation Team and will be fully remote.
In this role, you will have the opportunity to:

• Leading cross-functional teams to ensure on-time delivery of instrumentation and successful installation/training for customers
• Preparing customers for successful implementations and communicating project milestones to customers
• Building productive, proactive relationships by engaging with members across different functions of the organization including Sales, Customer Service, Operations, Logistics, Field Service, and Field Applications to ensure project timelines stay on track
• Prioritizing multiple projects at any given time and establish long-term customer relationships as the main point of contact following product sale
• Identifying customer needs to educate and promote value-added services that support long-term customer success

The essential requirements of the job include

• Bachelor's Degree or equivalent in a Business or Health Science discipline
• Proven record of accomplishment with a strong background in Sales Operations or Customer Support
• Experienced in a customer-facing support role

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• 20% travel, overnight, within North America
• Must have a valid driver's license with an acceptable driving record

It would be a plus if you also possess previous experience in:

• Currently holds a Project Management Accreditation such as PMP or Prince 2
• Experience in the Life Science industry with Lab Automation instrumentation
• Experience with Microsoft Apps and DBS tools such as PSP, value stream mapping, and process flow charts
• Experience in networking (e.g. TCP/IP, DNS, troubleshooting), Windows security (Active Directory, Group Policy, access control), and exposure to Laboratory Information Systems (LIS) is desirable. Familiarity with supporting secure, reliable systems in regulated or operational environments is an advantage.

Beckman Coulter Life Sciences, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
At Beckman Coulter Life Sciences we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Life Sciences can provide.
The annual salary range for this role is 95K-105K. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.
This job is also eligible for bonus/incentive pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
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Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.
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