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Customer Implementation Manager Jobs in Indiana (NOW HIRING)

Miratech

Delivery Director

Michigan City, IN · On-site +1

$206K/yr

As Delivery Director, you will lead customer implementation programs while developing and scaling MiraCloud's project management practice. You will oversee Project Managers, establish delivery ...

Weir

SAP Implementation Project Manager

Townley, IN · On-site

Project Manager - SAP ECC Implementation 1-Year Contract Location - Belleview, FL (onsite) What we ... We help our customers extract the resources the world needs more efficiently and more sustainably.

Motorola

$90K - $110K/yr

... Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings ... Customer Implementation & Support * Configure and support complex hardware and software systems ...

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Customer Implementation Manager information

See Indiana salary details

$37.1K

$98.5K

$159.9K

How much do customer implementation manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for customer implementation manager in Indiana is $98,504.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,800.00 and $115,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer implementation manager?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a customer implementation manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

What are popular job titles related to Customer Implementation Manager jobs in Indiana?

For Customer Implementation Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Customer Implementation Manager jobs in Indiana look for?

The top searched job categories for Customer Implementation Manager jobs in Indiana are:

What cities in Indiana are hiring for Customer Implementation Manager jobs?

Cities in Indiana with the most Customer Implementation Manager job openings:

Customer Implementation Manager jobs near you

Project Manager (Based in the Indianapolis area)

Ultimate Technologies Group

Fishers, IN • On-site

$92K - $109K/yr

Full-time

Medical, Dental, Retirement

Re-posted 11 days ago

Job description

The Company  

Ultimate Technologies Group (UTG) has been ranked by its people as a Best Place to Work for each year it has been in business. This year marks the 8th consecutive year we've earned this recognition, while 2025 marked the first time UTG made it to the top of the list as the #1 Best Place to Work in Indiana for Small & Medium sized companies. Headquartered in Fishers, IN (just north of Indianapolis), UTG is a service-focused commercial audio-visual and information technology services company that provides global virtual communication and collaboration solutions. UTG designs, installs and services its clients wherever they are in the world. We are a super-fast-growth company that hires the best talent - a mix of high technical and interpersonal skills. Our team members receive stock ownership, above-market pay, comprehensive benefits including medical, dental, 401K with match, and the opportunity for extensive personal and professional growth. Visit us at https://www.linkedin.com/company/ultimatetechgroup/ 


The Role

The Project Manager is responsible for maintaining a strong relationship within assigned accounts ensuring high levels of customer satisfaction and successful customer implementation. This person works closely with our customers alongside sales, engineering, and our finance teams to manage projects and ensure our design and installation services are executed according to plan and have met or exceeded our customers' expectations. This person will manage the project from the time it is handed off from the sales team to after implementation, ensuring a smooth transition to the customer care (service) team. 


Responsibilities

  • Internal organization of project documentation
  • External communications to client
  • Issue resolution
  • Organization of project equipment
  •  Manage project timelines and expectations
  • Obtain customer signature upon project completion and referrals
  • Ensure solution adoption 30- and 60-days post installation
  • Role-specific platforms: Acumatica, HubSpot, D-tools

Qualifications and Experience 

  • Experience managing projects with varying levels of complexity
  • Strong customer service orientation internally and externally
  • Managing the budget for projects
  • Strong communication and cross-functional collaboration
  • Experience in AV, IT, or other Technology experience preferred
  • PMP Certification strongly preferred
  • There is flexibility to work from home some days, but job is mostly onsite.
  • Bachelor's Degree