ZipRecruiter

Log In

1

Govtech Management Jobs in Indiana (NOW HIRING)

Neumo

Customer Care Specialist (On-Site)

Fort Wayne, IN · On-site

$16.75 - $22.25/hr

Escalates customer issues or concerns to next level support and/or management as appropriate ... Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company ...

Neumo

Customer Care Specialist (On-Site)

Fort Wayne, IN · On-site

$16.75 - $22.25/hr

Escalates customer issues or concerns to next level support and/or management as appropriate ... Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company ...

Neumo

Customer Care Specialist (On-Site)

Fort Wayne, IN · On-site

$16.75 - $22.25/hr

Escalates customer issues or concerns to next level support and/or management as appropriate ... Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company ...

Neumo

Customer Care Specialist (On-Site)

Fort Wayne, IN · On-site

$16.75 - $22.25/hr

Escalates customer issues or concerns to next level support and/or management as appropriate ... Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company ...

Neumo

Facilities Coordinator

Fort Wayne, IN · On-site

... and facility management to ensure all building systems and equipment are operating at peak ... Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company ...

next page

Showing results 1-20

All JobsGovtech Management JobsGovtech Management Jobs in Indiana

Govtech Management information

What is the difference between Govtech Management vs Govtech Analyst?

AspectGovtech ManagementGovtech Analyst
Required CredentialsBachelor's degree, experience in project management or public sectorBachelor's degree, skills in data analysis or policy research
Work EnvironmentLeadership roles overseeing projects and teams in government techResearch-focused, analyzing data and policy impacts in government tech
Employer & Industry UsageGovernment agencies, tech firms serving public sectorGovernment departments, consulting firms, tech companies in public sector
Search & Comparison IntentUnderstanding management roles in govtechAnalyzing data or policies within govtech sector

Govtech Management involves overseeing projects and leading teams within government technology initiatives, requiring management skills and sector experience. In contrast, Govtech Analysts focus on data analysis and policy research to inform decision-making. Both roles are integral to the govtech industry but differ in responsibilities and skill sets.

What are popular job titles related to Govtech Management jobs in Indiana? For Govtech Management jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Govtech Management jobs in Indiana look for? The top searched job categories for Govtech Management jobs in Indiana are:
Govtech Management jobs near you
Infographic showing various Govtech Management job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Support Coordinator

Schneider Geospatial

Indianapolis, IN • On-site, Remote

Full-time

Posted 11 days ago

Job description

About Schneider Geospatial 
Schneider Geospatial is a leading PE-backed GovTech SaaS company modernizing how governments serve their communities. Our GIS-based GovTech solutions power over 1,000 local governments across 34 states, reaching more than 32 million citizens annually. We help public agencies streamline parcel management, permitting & licensing, and asset management, making government more transparent, efficient, and citizen focused. 
 

Recognized multiple years as a Great Employer to Work For, we blend a purpose-driven mission with the innovation and agility of a high-growth software company. Schneider Geospatial has also been named to the GovTech 100 for four consecutive years, recognizing the most innovative and impactful companies serving state and local government.


The Schneider Geospatial Support Coordinator serves as a front-line team member providing excellent remote customer service for clients and end users of our SaaS and desktop software products. This role will triage incoming support requests and facilitate communication to ensure customers are receiving an optimal service experience from initial contact to resolution of their support case. 

What you can expect in the role
  • Direct engagement with client organizations and their users related to any technical support cases they have opened with our team.
  • Be on the frontlines of modernizing government organizations with advanced software technologies.
  • Ability to work collaboratively and communicate effectively with team members.
  • Manage customer interactions by telephone, both in response to customer inquiries and through proactive outreach.
Responsibilities
  • Respond to client calls and emails in a timely manner. 
  • Triage, prioritize, and assign customer support cases to qualified Support Specialists.
  • Support case tracking, documentation, and status reporting to clients.
  • Proactively follow-up with customers on support cases waiting on customer responses.
  • Monitor open support cases and assist Support personnel with communication and coordination to resolve cases in a timely manner.
  • Provide direct product end-user support and resolution.
  • Ability to verbally communicate clearly with client over the phone in the English language. 
  • Good written communication and grammar skills (in the English language) are highly important. 
  • Establish active listening, empathy, professionalism, clear verbal communication, appropriate questioning techniques, accurate documentation, and timely follow-up to ensure customer confidence and issue resolution.
Qualifications
  • BA/BS or Certificate in GIS, Geography, MIS, Communications, Business Administration, or a related field; or a relevant combination of education and experience.
  • GIS software experience is preferred.
  • SQL experience is preferred.
  • Strong desire to successfully and enthusiastically support software that is being used to solve customer problems.
  • Experience with local government (county and municipal) operations, especially pertaining to permitting, infrastructure and asset management, land records, or fleet management services, is a strong plus.
  • Experience with Schneider Geospatial's software products is a strong plus.

Successful Support Coordinators will have future opportunities to pursue numerous career paths in our organization, depending on interests and skillset, including business development, project management, consulting, software testing/QA, and product management. 


Equal Opportunity 
Schneider Geospatial is an Equal Opportunity Employer. We welcome candidates from all backgrounds and believe that diversity strengthens our team, fuels innovation, and drives success. 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
apply for this job

Apply