Customer Implementation Manager Jobs in Fishers, IN

At OneAmerica, we deliver on promises when customers need us most.  We believe the best way to serve our customers is to know that every individual, employee, family and business we work with has unique personal and financial goals.  We keep our promises, so we can help them achieve their goals and realize their definition of financial success.

The Implementation Manager leads the endtoend onboarding of new employer groups for our Employee Benefits products, including Life, Disability, and Supplemental Health. In this clientfacing role, you will serve as the primary point of contact for clients, brokers, and internal partners—ensuring accurate plan setup, timely delivery of contracts and bills, and a seamless transition to ongoing service teams. Your work helps establish the foundation for a longterm, successful client relationship.

What You Will Do:

• Serve as the single point of contact for new clients throughout the implementation lifecycle.
• Facilitate kickoff meetings and ongoing touchpoints to ensure a timely, accurate, and positive onboarding experience.
• Deliver exceptional, proactive customer service when addressing questions, issues, and administrative needs.
• Provide consultative guidance on plan design decisions, administrative setup, billing processes, and portal functionality.
• Coordinate crossfunctional partners—including Data Exchange, Claims, Sales, Account Management, and Underwriting—to ensure alignment and timely execution.
• Collect and validate enrollment data, plan documents, and all required administrative materials.
• Conduct portal and tool walkthroughs to ensure client contacts understand how to administer their benefits postimplementation.
• Oversee accurate delivery of contracts, billing setup, and enrollment readiness.
• Ensure a smooth, welldocumented handoff to Account Management and Service teams at implementation close.
• Gather client feedback and identify opportunities to enhance future implementations.
• Build trust and broker loyalty through proactive communication, transparency, and thoughtful consultation.

What Success Looks Like:

• Implementations delivered on time, accurately, and with high client satisfaction.
• Strong crossfunctional alignment and proactive issue resolution.
• Clients who feel confident, informed, and fully prepared for longterm partnership.

What You Will Need:

• 3+ years of experience in employee benefits, implementation, or client management.
  • High School Diploma required, or any combination of education and experience which would provide an equivalent background
• Strong organizational skills with the ability to manage multiple concurrent implementations.
• Excellent written and verbal communication skills, with the ability to influence and guide stakeholders.
• Experience with Life, Disability, and Supplemental Health benefits preferred.
• Strong analytical and problemsolving abilities.
• Ability to build strong working relationships with internal teams and external partners.
• Exceptional timemanagement skills and attention to detail.
• A selfmotivated, energetic approach with a high degree of intellectual curiosity.

Salary Band:06A

#LI-SH1

This selected candidate will be expected to work hybrid in Indianapolis, IN. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team building and collaboration.

We offer a comprehensive total rewards package designed to support you both at work and at home. Fulltime and parttime associates working 30 or more hours per week are generally eligible for benefits, including but not limited to:

• Medical & prescription, dental, vision insurance
• Health Savings Account & Flexible Spending Accounts
• Paid Time Off
• 10 weeks 100% paid parental leave (after completing 12 months of employment)
• 401(k) Plan with company match
• Pension Plan
• Company paid life & disability insurance
• Wellness Program & Company paid employee assistance program
• Clinic access subject to location* (*Indianapolis, Charlotte, Cincinnati)

If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York.

Selected employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. 

Disclaimer:  American United Life Insurance Company (“OneAmerica Financial”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, or any other legally recognized protected basis under federal, state, or local law.

For all positions:

Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.

To learn more about our products, services, and the companies of OneAmerica Financial, visit oneamerica.com/companies.