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Customer Implementation Manager Jobs in Indianapolis, IN

Miratech

Delivery Director

Indianapolis, IN · On-site +1

$202K/yr

As Delivery Director, you will lead customer implementation programs while developing and scaling MiraCloud's project management practice. You will oversee Project Managers, establish delivery ...

Miratech

Delivery Director

Indianapolis, IN · On-site +1

$202K/yr

As Delivery Director, you will lead customer implementation programs while developing and scaling MiraCloud's project management practice. You will oversee Project Managers, establish delivery ...

Circle

Manager, Know Your Customer (KYC)

Atlanta, IN · On-site +1

Identify, design, and implement AI-driven enhancements to KYC workflows to improve efficiency ... customers, including designing, managing, and implementing scalable KYC processes and governance ...

Crowe

D365 ERP Implementation Intern

Indianapolis, IN

$27 - $42/hr

... of customer experiences and/or management decision making. You will define, craft, develop and implement business and technology solutions based on analysis of current practices, processes ...

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All JobsCustomer Implementation JobsCustomer Implementation Manager JobsCustomer Implementation Manager Jobs in Indianapolis, IN

Customer Implementation Manager information

See Indianapolis, IN salary details

$37.3K

$99K

$160.6K

How much do customer implementation manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer implementation manager in Indianapolis, IN is $98,950.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,200.00 and $115,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer implementation manager?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a customer implementation manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

What are popular job titles related to Customer Implementation Manager jobs in Indianapolis, IN?

For Customer Implementation Manager jobs in Indianapolis, IN, the most frequently searched job titles are:

What job categories do people searching Customer Implementation Manager jobs in Indianapolis, IN look for?

The top searched job categories for Customer Implementation Manager jobs in Indianapolis, IN are:

What cities near Indianapolis, IN are hiring for Customer Implementation Manager jobs?

Cities near Indianapolis, IN with the most Customer Implementation Manager job openings:

Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in Indianapolis, IN as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $98,950 per year, or $47.6 per hour.

Implementation Engineer

Schurz Communications, Inc.

Indianapolis, IN • On-site, Remote

Full-time

Medical, Retirement, PTO

Re-posted 8 days ago

Job description

The Implementation Engineer is responsible for the technical execution of customer implementation projects across OTAVA’s cloud, infrastructure, backup, disaster recovery, networking, and security solutions.

Working closely with the Manager of Implementation, Solutions Engineering, Technical Services, and Customer Success teams, this role deploys, configures, validates, and documents customer environments while ensuring projects are delivered on time and according to design.

The Implementation Engineer serves as a technical resource throughout the implementation lifecycle and provides a smooth transition from project delivery into ongoing operations.

Responsibilities

  • Execute customer implementation projects according to approved Statements of Work.
  • Install, configure, migrate, and validate cloud and infrastructure solutions.
  • Perform implementation activities for compute, storage, networking, backup, disaster recovery, and security services.
  • Participate in project kickoffs and technical planning sessions.
  • Ensure implementation milestones are completed on schedule.

Technical Implementation

  • Deploy VMware, virtualization, storage, networking, and cloud infrastructure solutions.
  • Configure backup and disaster recovery environments.
  • Perform customer migrations with minimal disruption.
  • Execute system testing and validation before customer acceptance.
  • Troubleshoot implementation issues and coordinate resolution with Engineering teams.

Documentation

  • Produce accurate implementation documentation.
  • Update implementation runbooks and technical procedures.
  • Maintain project records within Jira and related project management tools.
  • Document customer configurations and operational handoffs.

Customer Engagement

  • Provide technical guidance throughout implementation projects.
  • Participate in customer meetings when required.
  • Communicate project status and technical risks.
  • Ensure customer expectations remain aligned with implementation scope.

Cross Functional Collaboration

  • Work closely with:
    • Solutions Engineering
    • Technical Services
    • Platform Engineering
    • Customer Success
    • Network Engineering
  • Support successful transition from implementation into operational support.

Continuous Improvement

    • Identify opportunities to improve deployment processes.
    • Recommend automation opportunities.
    • Assist with development of implementation standards and best practices.
    • Participate in knowledge sharing across engineering teams.

Experience

  • 10+ years implementing enterprise infrastructure solutions.
  • Experience with managed services, hosting, or cloud providers.
  • Hands-on experience implementing customer environments.
  • Experience working on customer-facing technical projects.

Knowledge, Skills, and Abilities

  • VMware vSphere
  • VMware Cloud Foundation (preferred)
  • Windows Server
  • Networking fundamentals (DNS, DHCP, VLANs, Routing)
  • Storage technologies
  • Backup solutions (Veeam preferred)
  • Disaster Recovery
  • Microsoft Azure fundamentals
  • Active Directory
  • Virtualization
  • Security best practices
  • Strong troubleshooting skills
  • Excellent customer communication
  • Ability to manage multiple concurrent implementation projects
  • Strong documentation skills
  • Ability to work independently
  • Excellent organizational skills
  • Ability to prioritize changing workloads
  • Team-oriented mindset
  • Strong analytical thinking

Education

  • Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent experience.

Certifications

One or more relevant industry recognized certifications:

  • VMware VCP
  • VCF certification
  • Veeam VMCE
  • Microsoft Azure Administrator

What We Offer:

Competitive base salary ($ 115 -125 K) depending on experience and certifications) plus bonus, 401(k) match, health insurance, generous PTO, paid volunteer time off, and working with world-class co-workers who are just as dedicated and as awesome as you are.

What about Otava?

At Otava, we are people empowering people to enable growth. We are excited for you to join us!
As a global leader in secure, compliant, enterprise-class cloud hosting, we deliver a full range of solutions from colocation to private and hybrid cloud computing. We’re creative thinkers who love to serve others, automate where possible, and change when required. Above all, we love to help our clients. We aim for superior client service in everything we do and strive to get even better.

Sound like you? Come join us!

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