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Customer Implementation Manager Jobs in Fishers, IN

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Customer Implementation Manager information

See Fishers, IN salary details

$36.5K

$96.9K

$157.2K

How much do customer implementation manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for customer implementation manager in Fishers, IN is $96,894.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,700.00 and $113,300.00 per year, depending on experience, location, and employer.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

How much do customer implementation managers make in the US?

Customer Implementation Managers in the US typically earn between $70,000 and $110,000 annually, depending on experience, location, and company size. Salaries may also include bonuses and benefits, and roles often require strong communication and project management skills.

What does a customer implementation manager do?

A customer implementation manager oversees the process of onboarding and integrating new clients with a company's products or services. They coordinate between sales, technical teams, and clients to ensure successful deployment, often managing project timelines, providing training, and addressing issues to ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer implementation manager?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a customer implementation manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.
What are popular job titles related to Customer Implementation Manager jobs in Fishers, IN? For Customer Implementation Manager jobs in Fishers, IN, the most frequently searched job titles are:
What job categories do people searching Customer Implementation Manager jobs in Fishers, IN look for? The top searched job categories for Customer Implementation Manager jobs in Fishers, IN are:
What cities near Fishers, IN are hiring for Customer Implementation Manager jobs? Cities near Fishers, IN with the most Customer Implementation Manager job openings:
Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in Fishers, IN as of June 2026, with employment types broken down into 79% Full Time, 14% Part Time, and 7% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $96,894 per year, or $46.6 per hour.

Network Implementation Senior Analyst (EX)

MasTec Inc

Indianapolis, IN

$44 - $56.25/hr

Full-time

Re-posted 10 days ago

MasTec rating

7.4

Company rating: 7.4 out of 10

Based on 154 frontline employees who took The Breakroom Quiz

35th of 80 rated construction

Job description

Overview

MasTec is a leading North American infrastructure engineering and construction company focused primarily on engineering, building, installation, maintenance and upgrade of communications, energy and utility and other infrastructure, such as: wireless, wireline/fiber; power delivery infrastructure, including transmission, distribution, grid hardening and modernization, environmental planning and compliance; power generation infrastructure, primarily from clean energy and renewable sources; pipeline infrastructure, including for natural gas, water and carbon capture sequestration pipelines and pipeline integrity services; heavy civil and industrial infrastructure, including roads, bridges and rail; and environmental remediation services. Our customers are primarily in these industries. Including our predecessor companies, we have been in business for over 95 years.

Responsible for the coordination and implementation of construction project and branch office network infrastructure and project specific technical equipment and systems required, including monitoring and supporting of networks.  


Responsibilities
·    Work with construction project managers and segment stakeholders to provide quotes and implementation plans for onsite network connectivity and project specific technical equipment and systems as required.·    Coordinate with MasTec network resources to provision equipment for construction jobsites and branch offices.·    Monitor and escalate to engineering for support of all networks.·    Assist in any acquisition network migrations.·    Always adhering to MasTec IT, Network, and Security Policies.·    Act as the primary point of contact between MasTec IT, segment site leadership, and the Internet Service Provider.·     Identify and implement network infrastructure aligning with the unique requirements of each client contract.·    Implement jobsite network equipment (Requiring frequent travel, 50-80 percent).·    Low voltage knowledge, ability to run and terminate.·    Decommission network equipment at the construction project or office completion.·    Report and effectively communicate the status of the projects to internal and external resources.·    Communicate and assist with prioritization of project activities and dependencies.·    Participates in Change Control activities.·    Demonstrate respect through courteous and professional interaction with staff and customers and show integrity when approaching all situations.·    Be accountable for the overall success of each project.
Qualifications
EDUCATION AND WORK EXPERIENCE REQUIREMENTS:
  • 5-7 years of IT experience with 3-5 related to network projects.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
  • Take reasonable care of your own and others’ health and safety and of those who may be affected by the day-to-day delivery of this role by taking personal responsibility for working toward Zero Injury principles.
  • Read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
  • Write reports, business correspondence and procedure manuals.
  • Effectively present information and respond to questions from groups of managers, clients, customers and the general public.
  • Project Management knowledge preferred.

WORK ENVIRONMENT

  • When visiting jobsites, the work environment involves some exposure to hazards or physical risks, which require following basic safety precautions
  • .This work environment may involve moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors and/or loud noises.

PHYSICAL DEMANDS

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MasTec, Inc. is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, gender, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, genetic information, veteran status or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also MasTec's policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.

Qualifications:EDUCATION AND WORK EXPERIENCE REQUIREMENTS:
  • 5-7 years of IT experience with 3-5 related to network projects.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
  • Take reasonable care of your own and others’ health and safety and of those who may be affected by the day-to-day delivery of this role by taking personal responsibility for working toward Zero Injury principles.
  • Read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
  • Write reports, business correspondence and procedure manuals.
  • Effectively present information and respond to questions from groups of managers, clients, customers and the general public.
  • Project Management knowledge preferred.

WORK ENVIRONMENT

  • When visiting jobsites, the work environment involves some exposure to hazards or physical risks, which require following basic safety precautions
  • .This work environment may involve moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors and/or loud noises.

PHYSICAL DEMANDS

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MasTec, Inc. is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, gender, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, genetic information, veteran status or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also MasTec's policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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