ZipRecruiter

Log In

1

Customer Implementation Manager Jobs in Indiana (NOW HIRING)

OneAmerica

Implementation Manager

Indianapolis, IN · On-site

We believe the best way to serve our customers is to know that every individual, employee, family ... The Implementation Manager leads the end-to-end onboarding of new employer groups for our Employee ...

OneAmerica

Implementation Manager

Indianapolis, IN · On-site +1

We believe the best way to serve our customers is to know that every individual, employee, family ... The Implementation Manager leads the endtoend onboarding of new employer groups for our Employee ...

next page

Showing results 1-20

All JobsCustomer Implementation Manager JobsCustomer Implementation Manager Jobs in Indiana

Customer Implementation Manager information

See Indiana salary details

$37.1K

$98.5K

$159.9K

How much do customer implementation manager jobs pay per year?

As of Jun 28, 2026, the average yearly pay for customer implementation manager in Indiana is $98,504.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,800.00 and $115,100.00 per year, depending on experience, location, and employer.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

What is the salary of an implementation manager?

The salary of a Customer Implementation Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for professional development in project management and client relations.

What is the highest paying job in customer service?

In customer service, roles such as Customer Success Director or Customer Experience Executive tend to have the highest salaries, often exceeding six figures with extensive experience and leadership responsibilities. These positions typically require strong communication skills, strategic planning, and industry knowledge, and may involve managing large teams or key accounts.

What does a customer implementation manager do?

A customer implementation manager oversees the process of onboarding and integrating new clients with a company's products or services. They coordinate between sales, technical teams, and clients to ensure successful deployment, often managing project timelines, training, and support to meet client needs and expectations.

What are the key skills and qualifications needed to thrive as a Customer Implementation Manager, and why are they important?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a Customer Implementation Manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

Can I make 100k as a project manager?

A Customer Implementation Manager can potentially earn $100,000 or more annually, especially with experience, certifications, and working in high-demand industries. Salaries vary based on location, company size, and individual skills, with senior roles and those managing large projects often reaching or exceeding this level.
What are popular job titles related to Customer Implementation Manager jobs in Indiana? For Customer Implementation Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Implementation Manager jobs in Indiana look for? The top searched job categories for Customer Implementation Manager jobs in Indiana are:
What cities in Indiana are hiring for Customer Implementation Manager jobs? Cities in Indiana with the most Customer Implementation Manager job openings:
Customer Implementation Manager jobs near you

Implementation Manager

OneAmerica

Indianapolis, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

OneAmerica Financial rating

8.5

Company rating: 8.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

At OneAmerica, we deliver on promises when customers need us most. We believe the best way to serve our customers is to know that every individual, employee, family and business we work with has unique personal and financial goals. We keep our promises, so we can help them achieve their goals and realize their definition of financial success.
The Implementation Manager leads the end-to-end onboarding of new employer groups for our Employee Benefits products, including Life, Disability, and Supplemental Health. In this client-facing role, you will serve as the primary point of contact for clients, brokers, and internal partners-ensuring accurate plan setup, timely delivery of contracts and bills, and a seamless transition to ongoing service teams. Your work helps establish the foundation for a long-term, successful client relationship.
What You Will Do:
  • Serve as the single point of contact for new clients throughout the implementation lifecycle.
  • Facilitate kickoff meetings and ongoing touchpoints to ensure a timely, accurate, and positive onboarding experience.
  • Deliver exceptional, proactive customer service when addressing questions, issues, and administrative needs.
  • Provide consultative guidance on plan design decisions, administrative setup, billing processes, and portal functionality.
  • Coordinate cross-functional partners-including Data Exchange, Claims, Sales, Account Management, and Underwriting-to ensure alignment and timely execution.
  • Collect and validate enrollment data, plan documents, and all required administrative materials.
  • Conduct portal and tool walkthroughs to ensure client contacts understand how to administer their benefits post-implementation.
  • Oversee accurate delivery of contracts, billing setup, and enrollment readiness.
  • Ensure a smooth, well-documented handoff to Account Management and Service teams at implementation close.
  • Gather client feedback and identify opportunities to enhance future implementations.
  • Build trust and broker loyalty through proactive communication, transparency, and thoughtful consultation.

What Success Looks Like:
  • Implementations delivered on time, accurately, and with high client satisfaction.
  • Strong cross-functional alignment and proactive issue resolution.
  • Clients who feel confident, informed, and fully prepared for long-term partnership.

What You Will Need:
  • 3+ years of experience in employee benefits, implementation, or client management.
    • High School Diploma required, or any combination of education and experience which would provide an equivalent background
  • Strong organizational skills with the ability to manage multiple concurrent implementations.
  • Excellent written and verbal communication skills, with the ability to influence and guide stakeholders.
  • Experience with Life, Disability, and Supplemental Health benefits preferred.
  • Strong analytical and problem-solving abilities.
  • Ability to build strong working relationships with internal teams and external partners.
  • Exceptional time-management skills and attention to detail.
  • A self-motivated, energetic approach with a high degree of intellectual curiosity.

Salary Band:06A
#LI-SH1
This selected candidate will be expected to work hybrid in Indianapolis, IN. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team building and collaboration.
We offer a comprehensive total rewards package designed to support you both at work and at home. Full-time and part-time associates working 30 or more hours per week are generally eligible for benefits, including but not limited to:
  • Medical & prescription, dental, vision insurance
  • Health Savings Account & Flexible Spending Accounts
  • Paid Time Off
  • 10 weeks 100% paid parental leave (after completing 12 months of employment)
  • 401(k) Plan with company match
  • Pension Plan
  • Company paid life & disability insurance
  • Wellness Program & Company paid employee assistance program
  • Clinic access subject to location* (*Indianapolis, Charlotte, Cincinnati)

If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York.
Selected employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
Disclaimer: American United Life Insurance Company ("OneAmerica Financial") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, or any other legally recognized protected basis under federal, state, or local law.
For all positions:
Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.
To learn more about our products, services, and the companies of OneAmerica Financial, visit oneamerica.com/companies.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Apply