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Customer Implementation Manager Jobs in Indiana (NOW HIRING)

Dexter

CRM Implementation Manager

Elkhart, IN · On-site

... Implementation Manager to support the successful deployment and adoption of enterprise CRM capabilities across the organization. This role will focus on project coordination, implementation support ...

Evolv

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Partnerships &Implementation Mgr-Financial Institutions

Evansville, IN · On-site

$70K - $80K/yr

Maintain accurate CRM documentation and implementation record Compensation Structure Compensation structure is flexible and may include a combination of: * Base salary (70-80k Based on Experience)

CAI

Salesforce Implementation Project Manager

Elkhart, IN · On-site

$70 - $80/hr

Coordinate day-to-day execution activities related to CRM implementation projects, including timelines, deliverables, risks, dependencies, and action tracking * Partner with Commercial Technology ...

CAI

Salesforce Implementation Project Manager

Goshen, IN · On-site

$70 - $80/hr

Coordinate day-to-day execution activities related to CRM implementation projects, including timelines, deliverables, risks, dependencies, and action tracking * Partner with Commercial Technology ...

CAI

Salesforce Implementation Project Manager

Elkhart, IN · On-site

$70 - $80/hr

Coordinate day-to-day execution activities related to CRM implementation projects, including timelines, deliverables, risks, dependencies, and action tracking * Partner with Commercial Technology ...

CAI

Salesforce Implementation Project Manager

Bristol, IN · On-site

$70 - $80/hr

Coordinate day-to-day execution activities related to CRM implementation projects, including timelines, deliverables, risks, dependencies, and action tracking * Partner with Commercial Technology ...

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Showing results 1-20

All JobsCustomer Implementation JobsCustomer Implementation Manager JobsCustomer Implementation Manager Jobs in Indiana

Customer Implementation Manager information

See Indiana salary details

$37.1K

$98.5K

$159.9K

How much do customer implementation manager jobs pay per year?

As of Jul 22, 2026, the average yearly pay for customer implementation manager in Indiana is $98,504.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,800.00 and $115,100.00 per year, depending on experience, location, and employer.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and often involve overseeing large teams or strategic planning.

What does a customer implementation manager do?

A customer implementation manager oversees the process of onboarding and integrating new clients with a company's products or services. They coordinate between technical teams and clients, ensure project timelines are met, and provide training and support to ensure successful adoption. Strong communication, project management skills, and familiarity with relevant tools are essential for this role.

What are the key skills and qualifications needed to thrive as a Customer Implementation Manager, and why are they important?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a Customer Implementation Manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

How much does an implementation manager make in the US?

Implementation managers in the US typically earn between $70,000 and $120,000 annually, with the median salary around $90,000. Factors such as experience, industry, and location can influence compensation, and many roles require strong project management and communication skills.
What are popular job titles related to Customer Implementation Manager jobs in Indiana? For Customer Implementation Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Implementation Manager jobs in Indiana look for? The top searched job categories for Customer Implementation Manager jobs in Indiana are:
What cities in Indiana are hiring for Customer Implementation Manager jobs? Cities in Indiana with the most Customer Implementation Manager job openings:
Customer Implementation Manager jobs near you
Sr. Implementation Manager

Sr. Implementation Manager

Renaissance Life and Health Insurance Company of America

Indianapolis, IN • Remote

$60K - $70K/yr

Full-time

Dental, Vision, Life

Posted 18 days ago

Job description

Job Title:

Sr. Implementation Manager

Number of Positions:

1

Location:

Indianapolis, IN

Location Specifics:

Fully Remote

Job Summary:

Renaissance Benefits is seeking a Sr. Implementation Manager to join our growing Operations team!

At Renaissance, the Sr. Implementation Manager is responsible for onboarding new groups with their primary focus on the customer experience. Prepare and work on the implementation to ensure the highest quality information is received, which in turn expedites processing and builds an excellent first impression of our company. Be the primary contact for the implementation process.

What will this role entail?

  • Monitor implementation progress, identify potential risk, and implement mitigation strategy to ensure success project delivery.

  • Partner with sales representatives, account managers, and clients to gather requirements, configure plans, and set up enrollment systems.

  • Work closely with benefit carriers to ensure accurate data transfer and system integrations.

  • Develop and maintain clear and concise implementation timelines and milestones.

  • Troubleshoot and resolve any issues that arise during the implementation process.

  • Maintain strong working relationships with internal and external stakeholders.

  • Prepare and deliver reports on implementation progress and metrics.

  • Ensure complete an accurate submission of all lines of coverage and eligibility.

  • Prepare and issue all policy documents, follow implementation through the first month's invoice and handle introduction or hand-off to Account Manager.

  • Manage Agent and Broker Appointments during Implementation; ensure commissions are attached to the master policies according to the contract and sale of coverages.

  • Gather and analyze client feedback to drive continuous improvement in our implementation processes.

  • Stay current with industry trends and best practices to ensure our implementation processes remain competitive and efficient.

  • Provide support to department Implementation Managers.

  • Other duties as assigned by Manager.

Minimum Requirements:

  • Bachelor's degree in business administration, Human Resources, or a related field (preferred).

  • Minimum 3 years of experience in benefits implementation, project management, or a similar role.

  • Proven experience with dental, vision, disability, and life insurance plans (strongly preferred).

  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

  • Experience with benefits administration systems a plus.

Base Salary Range: $60,000-70,000

The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.

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