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Customer Experience Representative Jobs in Wisconsin

Nord

Customer Experience Representative I

Waunakee, WI · On-site

$23.21/hr

Description Join our Customer Experience team and play a key role in delivering an outstanding experience to our customers from start to finish! In this position, you'll be responsible for processing ...

AEG

Guest Experience Representative

Wausau, WI · On-site

$18.25/hr

Position Summary Guest Experience Representatives are responsible for providing world class customer service and hospitality to all guests entering U.S. Bank Stadium. These individuals understand ...

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Customer Experience Representative information

See Wisconsin salary details

$9

$18

$27

How much do customer experience representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer experience representative in Wisconsin is $18.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $21.11 per hour, depending on experience, location, and employer.

What is a customer experience representative?

A Customer Experience Representative is a professional who interacts directly with customers to address their questions, concerns, and feedback. They play a key role in ensuring that customers have a positive experience with a company's products or services. Their responsibilities often include answering inquiries, resolving issues, processing orders, and gathering customer feedback to help improve overall service quality. Effective communication, empathy, and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer experience representative, and why are they important?

To thrive as a Customer Experience Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is often required. Outstanding interpersonal skills, patience, and a positive attitude help individuals stand out in this role. These skills are essential for efficiently resolving customer issues, ensuring satisfaction, and representing the company in a professional manner.

What are some common challenges faced by customer experience representatives, and how can they be effectively managed?

Customer Experience Representatives often encounter challenges such as handling high call volumes, addressing difficult or upset customers, and adapting to rapidly changing company policies or products. Effectively managing these challenges involves maintaining strong communication skills, practicing active listening, and utilizing company resources and training programs. Many organizations also provide support through teamwork and regular coaching, which helps representatives stay informed and confident when resolving customer issues.

What is the difference between Customer Experience Representative vs Customer Service Associate?

AspectCustomer Experience RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in customer relationsHigh school diploma or equivalent; entry-level position
Work EnvironmentCall centers, retail, online support, in-person interactionsRetail stores, call centers, online support
Employer & Industry UsageUsed across retail, telecom, tech, and service industries focusing on overall customer satisfaction

The Customer Experience Representative typically handles broader customer interactions, focusing on improving overall satisfaction and loyalty, often requiring more experience. In contrast, the Customer Service Associate primarily addresses immediate customer inquiries and issues, often as an entry-level role. Both roles are vital in customer support but differ in scope and responsibilities.

What are the most commonly searched types of Customer Experience Representative jobs in Wisconsin?

The most popular types of Customer Experience Representative jobs in Wisconsin are:

What are popular job titles related to Customer Experience Representative jobs in WI?

For Customer Experience Representative jobs in WI, the most frequently searched job titles are:

Customer Experience Representative jobs near you
Infographic showing various Customer Experience Representative job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $39,463 per year, or $19 per hour.

Customer Experience Representative I

Nord

Waunakee, WI • On-site

$23.21/hr

Full-time

Re-posted 23 days ago

Job description

Description
Join our Customer Experience team and play a key role in delivering an outstanding experience to our customers from start to finish! In this position, you'll be responsible for processing and managing customer orders with accuracy and efficiency while collaborating with customers, drafting, and production teams to ensure every order is completed correctly and on time.
This is a fast-paced, team-oriented role where attention to detail, communication, and problem-solving skills make a direct impact on customer satisfaction and overall business success. If you enjoy working with people, staying organized, and being part of a collaborative environment, we'd love to hear from you!
Essential Duties & Responsibilities
  • Accurately enter customer orders into the manufacturing system.
  • Communicate with customers to gather and clarify purchase order information.
  • Partner with the drafting team to confirm and update order details.
  • Maintain organized files and documentation related to customer orders.
  • Support the Customer Experience team by assisting with quote requests from the quotes queue.
  • Provide backup support for incoming customer phone calls and inquiries.
  • Assist with order processing for Key and Target Accounts as assigned.
  • Collaborate across departments to help ensure customers receive the correct products on time.
  • Perform additional duties and special projects as assigned.

Requirements
  • Education
    • High school diploma or equivalent required.
    • Associate or bachelor's degree preferred.
    Experience
    • One year of experience in order entry, customer service, or inside sales preferred.
    • Experience in a technical or manufacturing environment preferred.
    • Power Transmission industry knowledge is a plus.
    Skills & Key Attributes
    • Self-motivated with the ability to work independently and as part of a team.
    • Strong attention to detail and organizational skills.
    • Excellent comprehension, communication, and problem-solving abilities.
    • Ability to manage multiple priorities in a fast-paced environment.
    • Strong memory retention and ability to learn technical product information.
    • Customer-focused mindset with a commitment to accuracy and service excellence.
    Physical Requirements
    • Ability to work at a desk and operate a computer for up to 8 hours per day.

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