Customer Experience Project Manager Jobs (NOW HIRING)

Position Overview: As a project manager at Henderson Engineers, you will have the opportunity to contribute your expertise to our six market sectors, including Business, Community, Grocery & Distribution, Health, Retail, and Venue. Within each sector, we seamlessly integrate our engineering knowledge with the in-the-field experience of our sister company, Henderson Building Solutions, to deliver a client experience unlike any other in the industry. To learn more about the facilities included in our sectors check out our website: https://www.hendersonengineers.com/expertise/ 

Multiple Openings: Applications are accepted on an ongoing basis.

Key Responsibilities: 

• Be responsible for all aspects of project execution and client experience on assigned projects; may support larger/more complex projects. 
• Assist with the development of project proposals, contracts, and project budgets. 
• Manage the bid processes. 
• Plan and coordinates project deliverables on assigned projects; may support planning and coordination on larger/more complex projects. 
• Manage client service and project communication. 
• Monitor and ensure adherence to budgets and financial expectations. 
• Responsible for overall project performance. 
• Contribute to efforts to improve performance and ensure consistent adherence to applicable quality standards. 
• Support creating specific program project fees. 
• Manage client service and communication for specific program projects. 
• Responsible for the successful execution of assigned program projects; may contribute to other program projects as needed. 
• Monitor project quality expectations on assigned projects; may support monitoring on other projects as needed. 
• Ensure deliverables meet project objectives and quality expectations.
• Recognize project conflicts, makes suggestions for resolution, and proactively works with other project leaders to resolve.
• Manage project design and drafting activities to produce project deliverables; may support design and drafting activities on other projects as needed.
• Serve as the primary project contact and brand ambassador.
• Maintain regular communication with clients to ensure satisfaction with the project process and engineering work product, and that client views are managed toward the best solution.
• Resolve project-related conflict and respond to client requests and questions on assigned projects; may support these activities on other projects as needed.
• Travel to certain locations for site visits as needed. 

Required Qualifications: 

Mid-Level:

• Bachelor’s degree in engineering, construction management, science, technology, or business preferred. 4 years of relevant experience within the AEC or Professional Services industry will be considered in lieu of requisite education. 
• Have5 yearsof relevant experience with design and/or construction on a variety of commercial building projects. 
• Haveat least 1year of relevant project management experience. 

Experienced Level:

• Bachelor’s degree in engineering, construction management, science, technology, or business preferred. 4 years of relevant experience within the AEC or Professional Services industry will be considered in lieu of requisite education. 
• 8 years of relevant experience required, including at least 4 years cumulative project management experience. 
• Proficiency in project management standards and execution required.
• Have a passion for solidifying and nurturing current client and staff relationships. 

Preferred Qualifications: 

• Experience with Revit, CAD,and/or Bluebeam. 
• Project management certification. 
• Professional Engineering (PE) license. 

Pay Transparency: 

Individual salaries may be higher or lower than the stated range depending on factors unrelated to the applicant’s race, color, religion, gender, sexual orientation, gender identity, national origin, ethnicity, age, or disability. Salary can vary from this range based on geographic cost of labor statistical differentials. 

Salary ranges: 

New York Salary Range: $107,360 to $139,080

Los Angeles Salary Range: $102,080 to $132,240

Denver Salary Range: $96,800 to $125,400

Las Vegas Salary Range: $92,400 to $119,700