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Customer Experience Manager Jobs in Rochester, NY

TJX Companies

70230-Customer Experience Coor

Newark, NY

$16 - $16.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Creates a positive internal and external customer experience * Promotes a culture of honesty and ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

TJX Companies

Retail Customer Experience Coordinator

Webster, NY · On-site

$17 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

TJX Companies

Retail Customer Experience Coordinator

Webster, NY

$17 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

TJ Maxx

Retail Customer Experience Coordinator

Webster, NY

$17 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

Tjx

Retail Customer Experience Coordinator

Webster, NY

$17 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

TJ Maxx

Retail Customer Experience Coordinator

Webster, NY

$17 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

TJX Companies

Retail Customer Experience Coordinator

Webster, NY

$17 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

TJX Companies

Retail Customer Experience Coordinator

Webster, NY

$17 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

TJX Companies

Retail Customer Experience Coordinator

Webster, NY · On-site

$17 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

TJX Companies

Retail Customer Experience Coordinator

Webster, NY · On-site

$17 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

Tjx

Retail Customer Experience Coordinator

Webster, NY · On-site

$17 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

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Showing results 41-60

All JobsCustomer Experience JobsCustomer Experience Manager JobsCustomer Experience Manager Jobs in Rochester, NY

Customer Experience Manager information

See Rochester, NY salary details

$24.2K

$57.2K

$99.7K

How much do customer experience manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer experience manager in Rochester, NY is $57,225.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $69,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

How do you become a customer experience manager?

To become a customer experience manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with experience in customer service or management roles. Developing skills in communication, problem-solving, and data analysis, as well as familiarity with customer feedback tools, can enhance prospects for this role.

What is the role of a customer experience manager?

A customer experience manager oversees strategies to improve customer satisfaction and loyalty by analyzing customer feedback, managing service quality, and implementing initiatives to enhance the overall customer journey. They often collaborate with cross-functional teams and use tools like CRM software to monitor performance and identify areas for improvement.

How much does a customer experience manager earn?

The salary of a customer experience manager varies by industry and location but typically ranges from $60,000 to $120,000 annually. Factors such as experience, certifications, and company size can influence compensation levels.

What are the main challenges customer experience managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What does a customer experience manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.

Is a customer experience manager role stressful?

A customer experience manager role can be stressful due to the need to handle customer complaints, meet service goals, and manage team performance. The job often requires strong communication, problem-solving skills, and the ability to work under pressure, especially during high-demand periods or when addressing complex customer issues.

What are the most commonly searched types of Customer Experience jobs in Rochester, NY?

The most popular types of Customer Experience jobs in Rochester, NY are:

What are popular job titles related to Customer Experience Manager jobs in Rochester, NY?

For Customer Experience Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Customer Experience Manager jobs in Rochester, NY look for?

The top searched job categories for Customer Experience Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Customer Experience Manager jobs?

Cities near Rochester, NY with the most Customer Experience Manager job openings:

Customer Experience Manager jobs near you
Infographic showing various Customer Experience Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 100% In-person job distribution, with an average salary of $57,225 per year, or $27.5 per hour.

Automotive Customer Experience Specialist

Vision Auto Group

Canandaigua, NY • On-site

$16.25 - $21.25/hr

Other

Medical, Retirement, PTO

Re-posted 7 days ago

Job description

We are seeking a reliable and customer-focused Automotive Assistant Service Advisor to support our service department. In this role, you will be the first point of contact for our customers, providing exceptional service by assisting with appointment scheduling, answering inquiries, and coordinating vehicle service needs. Your attention to detail and communication skills will help ensure a smooth and efficient customer experience.
Key Responsibilities:

  • Answer incoming customer calls in a prompt, courteous, and professional manner.
  • Schedule service appointments and confirm details with customers.
  • Assist with greeting customers in the service drive and gathering vehicle information.
  • Support service advisors by preparing repair orders and updating customers on service status.
  • Maintain accurate customer records and service history in the dealership management system (DMS).
  • Coordinate vehicle pickup and drop-off logistics, including shuttle services or loaner cars.
  • Follow up with customers post-service to ensure satisfaction and address any concerns.
  • Communicate with technicians to relay customer concerns and understand repair needs.
  • Help manage the daily service schedule to ensure optimal shop productivity.
  • Perform administrative tasks such as filing, data entry, and printing service documents.
  • Maintain cleanliness and organization of the service reception area.
Qualifications:
  • High school diploma or equivalent; automotive or administrative experience preferred.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Ability to remain calm and professional in a fast-paced environment.
  • Basic computer skills and familiarity with scheduling software or dealership management systems.
  • Valid driver's license with a clean driving record.
Work Environment:
  • This position requires working in both an office setting and occasionally in the service drive or garage area.
  • May require standing for extended periods and some light physical activity.

Compensation: Competitive hourly rate or salary (based on experience) + potential performance bonuses
Benefits: [Health insurance, 401(k), paid time off, etc.]

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