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Customer Engagement Executive Jobs (NOW HIRING)

Motorola

Customer Engagement Specialist

Chicago, IL · On-site

$50K - $52K/yr

Utilize Salesforce to track all support interactions with Account Executives and field team members ... Customer Engagement: Participate in-and occasionally lead-customer meetings to advance the sales ...

Google

Executive Engagement Lead

New York, NY · On-site

Experience communicating with highly senior executive stakeholders in the context of executive programs, customer engagement, or partner experiences. * Experience and comfort using AI tools, skills ...

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How much do customer engagement executive jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer engagement executive in the United States is $46,962.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $55,500.00 per year, depending on experience, location, and employer.

What does a customer engagement executive do?

A Customer Engagement Executive is responsible for building and maintaining positive relationships between a company and its customers. They focus on understanding customer needs, addressing concerns, and creating strategies to enhance customer satisfaction and loyalty. Their duties often include handling customer inquiries, coordinating with internal teams to resolve issues, and driving engagement initiatives like surveys or loyalty programs. By fostering strong connections and ensuring a positive experience, they play a key role in customer retention and brand reputation.

What are the key skills and qualifications needed to thrive as a customer engagement executive, and why are they important?

To thrive as a Customer Engagement Executive, you need strong communication, problem-solving abilities, and a background in customer service or sales, often supported by a relevant bachelor's degree. Familiarity with CRM software like Salesforce or HubSpot, as well as experience with data analytics tools, is typically required. Outstanding interpersonal skills, emotional intelligence, and proactive attitude help build lasting customer relationships and resolve issues swiftly. These skills are crucial for driving customer satisfaction, loyalty, and business growth in a competitive marketplace.

How does a customer engagement executive typically collaborate with other departments to enhance customer satisfaction?

A Customer Engagement Executive regularly works with teams such as sales, marketing, and product development to ensure a seamless customer experience. They relay customer feedback to relevant departments, coordinate on promotional campaigns, and help resolve issues that require cross-functional input. This collaborative environment not only helps address customer needs more effectively but also enables the executive to gain insights into different business functions, which can be valuable for career advancement.

What is the difference between Customer Engagement Executive vs Customer Service Representative?

AspectCustomer Engagement ExecutiveCustomer Service Representative
Primary FocusBuilding long-term customer relationships and engagement strategiesHandling customer inquiries and resolving issues
Skills RequiredCommunication, relationship management, strategic thinkingProblem-solving, communication, product knowledge
Work EnvironmentMarketing, sales, customer experience teamsCall centers, support desks, retail
Common CertificationsCustomer Relationship Management (CRM), communication coursesCustomer Service certifications, product training

While both roles involve customer interaction, a Customer Engagement Executive focuses on fostering ongoing relationships and strategic engagement, whereas a Customer Service Representative primarily addresses immediate customer issues and inquiries. The engagement role is more strategic and relationship-oriented, often working closely with marketing and sales teams, while the representative role is more transactional and support-focused.

What is the role of a customer engagement executive?

A customer engagement executive is responsible for building and maintaining positive relationships with customers to enhance satisfaction and loyalty. They analyze customer data, develop engagement strategies, and use communication tools like CRM software to personalize interactions and improve overall customer experience.
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Cities with the most Customer Engagement Executive job openings:

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Customer Engagement Executive jobs near you
Infographic showing various Customer Engagement Executive job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $46,962 per year, or $22.6 per hour.

Customer Engagement Specialist

Motorola

Chicago, IL • On-site

$50K - $52K/yr

Full-time

Medical, Dental, Retirement

Re-posted 13 days ago

Motorola Solutions rating

8.7

Company rating: 8.7 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

18th of 161 rated electronics manufacturers

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.


Department OverviewThe Customer Engagement Specialist manages regional account relationships for Motorola Solutions, providing dedicated support within assigned territories. By strategically partnering with Field Sellers, this role focuses on capturing and increasing sales through a mix of account management and run-rate opportunities.
Job Description

The Customer Engagement Specialist manages an assigned territory, partnering with Motorola Solutions field sellers to support daily activities for targeted regional accounts. This role focuses on cultivating strong relationships with new and existing customers while applying a deep understanding of territory-specific pricing strategies to drive results.

Key Responsibilities:

  • Pipeline Development: Build and maintain a robust opportunity pipeline by executing follow-ups on data-driven marketing campaigns.

  • CRM Management: Utilize Salesforce to track all support interactions with Account Executives and field team members, ensuring data integrity.

  • Performance Metrics: Consistently achieve daily, weekly, and monthly activity targets and CRM performance KPIs.

  • Customer Engagement: Participate in-and occasionally lead-customer meetings to advance the sales cycle.

  • Strategic Alignment: Collaborate with the broader sales organization to contribute to overall company revenue goals.

  • Travel: Travel as required to support territory needs (approximately 10%).

Qualifications & Skills:

  • Sales Expertise: Proven track record of sales achievement, ideally in a high-energy, phone-based environment.

  • Technical Proficiency: Skilled in Google-based applications; experience with Salesforce is preferred.

  • Industry Knowledge: Prior experience in technology sales is a significant plus.

Target Base Salary Range: $50,000 - $52,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-RO1


Basic Requirements
  • Graduating with a Bachelor's Degree on or before January 2027

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeNew Grad
Referral Payment PlanYes

Our U.S.Benefitsinclude:

  • Incentive Bonus Plans

  • Medical, Dental, Visionbenefits

  • 401K with Company Match

  • 10 Paid Holidays

  • GenerousPaidTime Off Packages

  • Employee Stock Purchase Plan

  • PaidParental & Family Leave

  • and more!


EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.

What Motorola Solutions employees say

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About Motorola Solutions

Sourced by ZipRecruiter

At Motorola Solutions, we believe that everything starts with safety. It's the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways. At Motorola Solutions, we're ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Industry

Technology, communication and media

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

Year founded

1928

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