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Customer Engagement Executive Jobs (NOW HIRING)

Responsibilities Peraton is seeking an Executive Engagement Facilitator to support our customer onsite in McLean, Va. Seeking an experienced, detail-oriented professional to coordinate and manage ...

Responsibilities Peraton is seeking an Executive Engagement Facilitator to support our customer onsite in McLean, Va. Seeking an experienced, detail-oriented professional to coordinate and manage ...

Responsibilities Peraton is seeking an Executive Engagement Facilitator to support our customer onsite in McLean, Va. Seeking an experienced, detail-oriented professional to coordinate and manage ...

Responsibilities Peraton is seeking an Executive Engagement Facilitator to support our customer onsite in McLean, Va. Seeking an experienced, detail-oriented professional to coordinate and manage ...

Responsibilities Peraton is seeking an Executive Engagement Facilitator to support our customer onsite in McLean, Va. Seeking an experienced, detail-oriented professional to coordinate and manage ...

Utilize Salesforce to track all support interactions with Account Executives and field team members ... Customer Engagement: Participate in-and occasionally lead-customer meetings to advance the sales ...

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Customer Engagement Executive information

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$23K

$47K

$72.5K

How much do customer engagement executive jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer engagement executive in the United States is $46,962.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $55,500.00 per year, depending on experience, location, and employer.

What does a customer engagement executive do?

A Customer Engagement Executive is responsible for building and maintaining positive relationships between a company and its customers. They focus on understanding customer needs, addressing concerns, and creating strategies to enhance customer satisfaction and loyalty. Their duties often include handling customer inquiries, coordinating with internal teams to resolve issues, and driving engagement initiatives like surveys or loyalty programs. By fostering strong connections and ensuring a positive experience, they play a key role in customer retention and brand reputation.

What are the key skills and qualifications needed to thrive as a customer engagement executive, and why are they important?

To thrive as a Customer Engagement Executive, you need strong communication, problem-solving abilities, and a background in customer service or sales, often supported by a relevant bachelor's degree. Familiarity with CRM software like Salesforce or HubSpot, as well as experience with data analytics tools, is typically required. Outstanding interpersonal skills, emotional intelligence, and proactive attitude help build lasting customer relationships and resolve issues swiftly. These skills are crucial for driving customer satisfaction, loyalty, and business growth in a competitive marketplace.

How does a customer engagement executive typically collaborate with other departments to enhance customer satisfaction?

A Customer Engagement Executive regularly works with teams such as sales, marketing, and product development to ensure a seamless customer experience. They relay customer feedback to relevant departments, coordinate on promotional campaigns, and help resolve issues that require cross-functional input. This collaborative environment not only helps address customer needs more effectively but also enables the executive to gain insights into different business functions, which can be valuable for career advancement.

What is the difference between Customer Engagement Executive vs Customer Service Representative?

AspectCustomer Engagement ExecutiveCustomer Service Representative
Primary FocusBuilding long-term customer relationships and engagement strategiesHandling customer inquiries and resolving issues
Skills RequiredCommunication, relationship management, strategic thinkingProblem-solving, communication, product knowledge
Work EnvironmentMarketing, sales, customer experience teamsCall centers, support desks, retail
Common CertificationsCustomer Relationship Management (CRM), communication coursesCustomer Service certifications, product training

While both roles involve customer interaction, a Customer Engagement Executive focuses on fostering ongoing relationships and strategic engagement, whereas a Customer Service Representative primarily addresses immediate customer issues and inquiries. The engagement role is more strategic and relationship-oriented, often working closely with marketing and sales teams, while the representative role is more transactional and support-focused.

What is the role of a customer engagement executive?

A customer engagement executive is responsible for building and maintaining positive relationships with customers to enhance satisfaction and loyalty. They analyze customer data, develop engagement strategies, and use communication tools like CRM software to personalize interactions and improve overall customer experience.
More about Customer Engagement Executive jobs

What cities are hiring for Customer Engagement Executive jobs?

Cities with the most Customer Engagement Executive job openings:

What are the most commonly searched types of Customer Engagement jobs?

The most popular types of Customer Engagement jobs are:

What states have the most Customer Engagement Executive jobs?

States with the most job openings for Customer Engagement Executive jobs include:

Infographic showing various Customer Engagement Executive job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $46,962 per year, or $22.6 per hour.

Executive Engagement Facilitator

Peraton

Mclean, VA

$135K - $216K/yr

Full-time

Re-posted 8 days ago


Peraton rating

8.3

Company rating: 8.3 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

51st of 226 rated it services


Job description

Responsibilities

Peraton is seeking an Executive Engagement Facilitator to support our customer onsite in McLean, Va. Seeking an experienced, detail-oriented professional to coordinate and manage executive engagement activities in support of a cabinet-level government customer. The Executive Engagement Facilitator operates within a high-visibility executive secretariat environment, overseeing the full lifecycle of senior-level engagements and events, from invitation through execution.

Reporting to program leadership, the Facilitator manages the intake, tracking, coordination, and completion of executive engagements, meetings, and travel. This includes ensuring timely preparation of briefing materials, managing communication among internal and external stakeholders, and maintaining accuracy and accountability across all engagement activities.

This role requires exceptional organizational skills, discretion, and the ability to perform effectively in a fast-paced, high-tempo environment supporting senior government officials. The ideal candidate brings experience supporting cabinet-level or senior executive leaders, familiarity with interagency coordination, and a demonstrated commitment to professionalism and precision in all aspects of delivery.

Key Responsibilities

  • Review and assess incoming requests for executive-level external engagements, preparing weekly engagement packages for leadership review and decision.
  • Coordinate with customer stakeholders to gather context and requirements necessary for the successful execution of each engagement.
  • Support executive secretariat staff in developing comprehensive briefing materials and engagement books for proposed and approved travel and events.
  • Partner with protocol staff to ensure seamless day-of execution for visits, including coordination with security personnel and other support elements.
  • Assist government and subject matter experts in planning, preparing, and executing executive foreign travel.
  • Collaborate with the executive secretariat government lead to develop and refine event concepts into polished, well-executed engagements appropriate for cabinet-level principals.
  • Deliver all work products and event support with accuracy and professionalism, free of planning or logistical errors.
  • Perform additional administrative or protocol-related duties as directed by government staff.

Qualifications

Basic Qualifications

  • Active TS/SCI with Polygraph security clearance.
  • BS+18 years, Master's +10 years, or 24+ with no degree
  • Bachelor's degree in National Security, Foreign Affairs, Public Administration, or a related field.
  • 10+ years of experience providing direct support to executive-level leadership.
  • In-depth knowledge of the U.S. Intelligence Community and federal government operations.
  • Exceptional writing, grammar, and proofreading skills with strong attention to detail.
  • Excellent time management and organizational skills with ability to balance multiple high-priority tasks.
  • Strong interpersonal skills and the ability to perform confidently and professionally with grace under pressure with minimal supervision.
  • Demonstrated experience developing briefing or trip books for senior executives or cabinet-level officials.
  • Familiarity with cable writing, classified databases, and executive communication.

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Target Salary Range

$135,000 - $216,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

EEO

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.


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About Peraton

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At Peraton, we re at the forefront of delivering the next big thing every day. We re the partner of choice to help solve some of the world s most daunting challenges, delivering bold, new solutions to keep people around the world safer and more secure.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Herndon, VA, US

Year founded

2017