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Customer Engagement Executive Jobs (NOW HIRING)

Striim, Inc.

OR · On-site

... engagement across Striim's strategic enterprise accounts ... This role drives executive relationships, customer retention, platform adoption, expansion ...

Peraton

Executive Engagement Facilitator

Mclean, VA · On-site

$135K - $216K/yr

Responsibilities Peraton is seeking an Executive Engagement Facilitator to support our customer onsite in McLean, Va. Seeking an experienced, detail-oriented professional to coordinate and manage ...

Motorola

Customer Engagement Specialist

Chicago, IL

$50K - $52K/yr

Utilize Salesforce to track all support interactions with Account Executives and field team members ... Customer Engagement: Participate in-and occasionally lead-customer meetings to advance the sales ...

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Customer Engagement Executive information

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$72.5K

How much do customer engagement executive jobs pay per year?

As of Aug 6, 2026, the average yearly pay for customer engagement executive in the United States is $46,962.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $55,500.00 per year, depending on experience, location, and employer.

What does a customer engagement executive do?

A Customer Engagement Executive is responsible for building and maintaining positive relationships between a company and its customers. They focus on understanding customer needs, addressing concerns, and creating strategies to enhance customer satisfaction and loyalty. Their duties often include handling customer inquiries, coordinating with internal teams to resolve issues, and driving engagement initiatives like surveys or loyalty programs. By fostering strong connections and ensuring a positive experience, they play a key role in customer retention and brand reputation.

How does a customer engagement executive typically collaborate with other departments to enhance customer satisfaction?

A Customer Engagement Executive regularly works with teams such as sales, marketing, and product development to ensure a seamless customer experience. They relay customer feedback to relevant departments, coordinate on promotional campaigns, and help resolve issues that require cross-functional input. This collaborative environment not only helps address customer needs more effectively but also enables the executive to gain insights into different business functions, which can be valuable for career advancement.

What is the role of a customer engagement executive?

A customer engagement executive is responsible for building and maintaining positive relationships with customers to enhance satisfaction and loyalty. They analyze customer feedback, develop engagement strategies, and use tools like CRM software to personalize communication and improve overall customer experience.

What are the key skills and qualifications needed to thrive as a customer engagement executive, and why are they important?

To thrive as a Customer Engagement Executive, you need strong communication, problem-solving abilities, and a background in customer service or sales, often supported by a relevant bachelor's degree. Familiarity with CRM software like Salesforce or HubSpot, as well as experience with data analytics tools, is typically required. Outstanding interpersonal skills, emotional intelligence, and proactive attitude help build lasting customer relationships and resolve issues swiftly. These skills are crucial for driving customer satisfaction, loyalty, and business growth in a competitive marketplace.

What is the difference between Customer Engagement Executive vs Customer Service Representative?

AspectCustomer Engagement ExecutiveCustomer Service Representative
Primary FocusBuilding long-term customer relationships and engagement strategiesHandling customer inquiries and resolving issues
Skills RequiredCommunication, relationship management, strategic thinkingProblem-solving, communication, product knowledge
Work EnvironmentMarketing, sales, customer experience teamsCall centers, support desks, retail
Common CertificationsCustomer Relationship Management (CRM), communication coursesCustomer Service certifications, product training

While both roles involve customer interaction, a Customer Engagement Executive focuses on fostering ongoing relationships and strategic engagement, whereas a Customer Service Representative primarily addresses immediate customer issues and inquiries. The engagement role is more strategic and relationship-oriented, often working closely with marketing and sales teams, while the representative role is more transactional and support-focused.

More about Customer Engagement Executive jobs
What cities are hiring for Customer Engagement Executive jobs? Cities with the most Customer Engagement Executive job openings:
What are the most commonly searched types of Customer Engagement jobs? The most popular types of Customer Engagement jobs are:
What states have the most Customer Engagement Executive jobs? States with the most job openings for Customer Engagement Executive jobs include:
What job categories do people searching Customer Engagement Executive jobs look for? The top searched job categories for Customer Engagement Executive jobs are:
Customer Engagement Executive jobs near you
Infographic showing various Customer Engagement Executive job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $46,962 per year, or $22.6 per hour.

Senior Customer Engagement Manager

F5, Inc.

San Jose, CA • On-site

Full-time

Re-posted 17 days ago

Job description

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
Are you passionate about creating exceptional customer experiences? Do you thrive in a role that blends strategic planning, operational excellence, and high-impact engagements? At F5, we're looking for a dynamic Senior Customer Engagement Manager to elevate our Customer Engagement Center (CEC) in San Jose, CA to new heights and support executive engagements.
The Customer Engagement Center (CEC) delivers high-impact, customized in-person, hybrid, and virtual engagements that showcase F5's expertise and innovation to customers, partners, and dignitaries. As a Senior Customer Engagement Manager, you will execute the strategic vision, operational execution, and continuous enhancement of the CEC program and support executive engagements at events and meetings as required. You'll collaborate closely with the CEC team based in Seattle, field /sales teams, executive leadership, and expert speakers to deliver world-class briefings and experiences.
Key Responsibilities:
Operational Excellence
  • Oversee the seamless coordination of briefing schedules, room setups, and logistical details to ensure an optimal experience for all visitors.
  • Manage and continuously refine CEC facilities, ensuring they meet and exceed industry benchmarks. Lead construction and renovation projects, enhancing the CEC's design, functionality, and global footprint.
  • Maintain accurate reporting and data management for distribution to all stakeholders.
  • Support and execute executive events and meetings for external and internal events as required, ensuring a consistent and enhanced white glove experience.

Strategic Program Growth
  • Work with the CEC team and F5 leadership to define and execute the short- and long-term strategic vision for the global CEC program.
  • Enable us to transform our executive experiences by infusing your unique expertise and innovative ideas into improving and enhancing our programs overall.
  • Ensure best practices and standards are delivered consistently to nurture top-quality engagements.

Program Innovation & Enhancement
  • Elevate the CEC program by proactively identifying improvement opportunities and integrating industry best practices to drive transformational results.
  • Stay informed on industry trends and competitor activities to keep F5's CEC ahead of the curve.
  • Develop and maintain briefing procedures to ensure consistency and quality across all engagements.

Budget Oversight & Strategic Alignment
  • Manage the CEC budget, ensuring fiscal responsibility while advocating for necessary investments to enhance the program.
  • Align expenditures with strategic priorities to maximize impact and efficiency.

Cross-Functional Collaboration & Special Initiatives
  • Partner with internal teams to support special events, product launches, executive offsites, and community initiatives.
  • Contribute to marketing efforts, driving awareness and engagement with the CEC program.
  • Maintain and update speaker directories, content databases, and briefing materials to ensure relevance and accuracy.

Daily Responsibilities
Briefing Center Operations
  • Ensure smooth daily operations of the San Jose CEC, maintaining a world-class environment for visiting executives and VIP guests.
  • Execute briefing schedules, room arrangements, and facility enhancements to align with industry-leading standards.
  • Lead new construction and renovation projects to support the evolving needs of the CEC program.
  • Plan and execute cross-functional projects to enhance briefing experiences and program impact.

Briefing Execution
  • Lead executive briefings and facility tours in the San Jose office, delivering compelling insights into F5's products, solutions, and industry leadership.
  • Own the full lifecycle of briefing design, including scoping calls, agenda and content development, and final alignment with account teams
  • Ensure objectives, outcome and content messaging are fully aligned with executives, customers and account teams prior to execution
  • Lead and manage scoping and pre-briefing calls, executive and speaker pre-briefing tasks and communications, prepare executive briefing documents, customer context and key talking points.
  • Facilitate live briefings by guiding agenda flow, managing speaker and session times and adapting in real time to customer needs or content adjustments as needed.
  • Collaborate with sales, marketing, and technical teams to customize briefing content for each visiting group.
  • Secure and coordinate expert speakers, ensuring presentations align with customer needs and strategic priorities.

Client Engagement & Relationship Management
  • Build and maintain strong relationships with key customers, partners, and stakeholders.
  • Serve as the primary point of contact in San Jose for executive visitors, ensuring a seamless and impactful experience.
  • Gather feedback and continuously refine briefing content and execution based on participant insights.
  • Orchestrate real time coordination between sales, product marketing, executives, marketing and technical teams to align and identify key stakeholders for CEC program support.

Budget & Resource Management
  • Support CEC budget planning and allocation, ensuring resources align with strategic goals and Customer Marketing team budgets.
  • Manage expenditures related to staffing, facilities, event logistics, and key capital investments.
  • Identify, manage and maintain all external vendor relationships for local CEC event support including catering, transportation, concierge services, entertainment, maintenance, swag and special event services.

Why Join F5?
At F5, we are committed to delivering unmatched customer experiences through our Customer Engagement Center. As a Senior Customer Engagement Manager, you will play a pivotal role in shaping the future of executive briefings as a member of a high-performing team and collaborating with industry leaders. If you're passionate about driving strategic initiatives, creating world-class experiences, and making a lasting impact, we'd love to hear from you.
Qualifications & Skills:
Basic Qualifications
  • Minimum 6 years of experience in event management, sales, or marketing.
  • Experience managing multiple projects simultaneously with a strong sense of organization.
  • Strong executive presence, with the ability to confidently engage with senior stakeholders.
  • Excellent verbal and written communication skills with the ability to lead across functions and levels.
  • Highly self-motivated and able to work independently with minimal direction.

Preferred Qualifications
  • Experience working in a technology company or executive briefing center (EBC).
  • Proven track record of delivering high-impact customer engagements that drive business outcomes.

#LI-EM1 #LI-Hybrid
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
The annual base pay for this position is: $128,800.00 - $193,200.00
F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5's differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.
You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5's benefits can be found at the following link: https://www.f5.com/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice.
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com)
Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.

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