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How much do customer account representative jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for customer account representative in the United States is $18.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $21.39 per hour, depending on experience, location, and employer.

What does a Customer Account Representative do?

A Customer Account Representative is responsible for managing client accounts, addressing customer inquiries, and resolving issues related to products or services. They often act as the main point of contact for customers, ensuring their needs are met and maintaining positive relationships. Typical duties include processing orders, updating account information, handling billing questions, and providing support to ensure customer satisfaction. Strong communication and problem-solving skills are essential for success in this role.

How does a Customer Account Representative typically collaborate with other departments to resolve client issues?

Customer Account Representatives often act as a bridge between clients and internal teams such as sales, billing, and technical support. When a client faces an issue, representatives gather details and coordinate with the relevant department to ensure a swift and accurate resolution. This collaboration requires clear communication, documentation of customer interactions, and proactive follow-up to keep both the client and internal stakeholders informed. Building strong relationships with colleagues across departments is key to delivering excellent customer service and resolving issues efficiently.

What is the difference between Customer Account Representative vs Customer Service Representative?

AspectCustomer Account RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer post-secondary educationHigh school diploma typically sufficient
Work EnvironmentOffice settings, call centers, or remoteCall centers, retail, or office environments
Employer & Industry UsageFinancial services, telecommunications, retailRetail, hospitality, telecommunications
Common Search & ComparisonFocuses on managing customer accounts and relationshipsFocuses on assisting customers with inquiries and issues

Customer Account Representatives primarily manage customer accounts, handle billing, and build ongoing relationships, often requiring specific industry knowledge. Customer Service Representatives focus on resolving customer inquiries and providing support. While both roles involve customer interaction, the Customer Account Representative role emphasizes account management and retention, making it suitable for those interested in a more specialized, relationship-driven position.

What are the key skills and qualifications needed to thrive as a Customer Account Representative, and why are they important?

To thrive as a Customer Account Representative, you need strong communication, problem-solving, and organizational skills, often supported by a high school diploma or associate degree. Familiarity with CRM software, Microsoft Office Suite, and sometimes basic sales or account management certifications is valuable. Excellent interpersonal skills, patience, and adaptability help build rapport with clients and handle challenging situations effectively. These skills are crucial for maintaining customer satisfaction, ensuring account retention, and supporting business growth.
What cities are hiring for Customer Account Representative jobs? Cities with the most Customer Account Representative job openings:
Who are the top companies hiring for Customer Account Representative jobs? The top employers for Customer Account Representative jobs are:
What states have the most Customer Account Representative jobs? States with the most job openings for Customer Account Representative jobs include:
What are popular job titles related to Customer Account Representative jobs? For Customer Account Representative jobs, the most frequently searched job titles are:
Customer Account Representative jobs near you
Infographic showing various Customer Account Representative job openings in the United States as of May 2026, with employment types broken down into 84% Full Time, 11% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,029 per year, or $18.8 per hour.

Customer Account Representative

Affordable Home Furnishings

Port Arthur, TX

$37K - $45K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Join Affordable Home Furnishings as a Full-Time Customer Account Representative and be part of a dynamic team dedicated to excellence in furniture, appliance and electronics sales and customer service! This position is mostly onsite but also allows you to get out in the field and engage directly with customers, helping them navigate their journey through the rent-to-own process and acquire ownership of the items they need for their home. The excitement of interacting with customers and coming up with solutions to challenges they face while managing accounts and collections awaits you daily. With an attractive pay range of $37K - $45K per year, your hard work will be well rewarded. Embrace a flexible and energetic work culture that values your input and encourages forward-thinking strategies in retail management.

This is a fantastic opportunity to grow within the team and advance your career at your own pace in to store management.

You will be given great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Competitive Salary, Paid Time Off, Snack/Drink Room, Employee Discounts, Critical Illness Policy, Accident Policy, Profit Sharing, 75% 401K match, Paid Sick Days, and Paid Vacations. Don't miss your chance to apply and elevate your career in an environment that truly values empathy and customer-centricity!

Let us introduce ourselves

Affordable Home Furnishings is a family owned and operated company committed to creating opportunities in the communities we serve-providing a safe supportive workplace with work-life balance and career growth for our team, while ensuring all customers have access to quality home furnishings and appliances with the highest level of customer service, no matter their financial situation. We treat our employees and customers like family, making a well furnished home more accessible for everyone.

Our goal is to exceed our customer's expectations at every contact point, and every team member plays an important role in this mission.

Your day to day as a Customer Account Representative

As a Customer Account Representative at Affordable Home Furnishings, your day begins with the essential task of ensuring the showroom floor is inviting and ready for customers. You'll set up visually appealing showroom displays while assembling new furniture, appliances, and electronics, alongside refurbishing previously rented items. Your primary focus throughout the day revolves around sales and providing exceptional customer service, whether it's assisting customers in-store, reaching out via phone, or loading and unloading trucks for deliveries and returns. You'll also handle service calls, offering guidance to customers regarding their rented merchandise and diagnosing any issues that may arise. In the late afternoon and evening, your role shifts to account management (collections), where you'll contact customers to renew expired rental agreements, utilizing both phone outreach and field visits to maintain strong relationships and customer accounts.

This diverse blend of responsibilities ensures that you play a vital part in the success of our retail management team.

What matters most

To thrive as a Customer Account Representative at Affordable Home Furnishings, certain key skills are essential. Exceptional communication skills are crucial, enabling you to effectively assist customers in-store and over the phone. Patience is vital, as you'll be working closely with the public to help them furnish their homes with items they will love. A self-starter attitude will allow you to take initiative on showroom tasks and customer interactions.

Being computer savvy is necessary for managing customer accounts and utilizing software tools for sales and collections. Additionally, strong negotiation and persuasion skills will prove invaluable when renewing expired rental agreements or introducing customers to enticing furniture sales options. Your passion for customer service and dedication to empathy will shape a positive shopping experience, ensuring that our clientele leaves satisfied and excited about their new purchases.

Knowledge and skills required for the position are:

  • Valid driver's license with good driving record (class D chauffeur's license required in Louisiana and Mississippi)
  • heavy lifting (Loading and unloading freight trucks)
  • Love of providing excellent customer service
  • Patience
  • Love of working with the public to help them furnish their homes with merchandise they can be proud of
  • Initiative
  • Excellent Communication Skills
  • Computer savvy
  • Negotiation Skills
  • Persuasion Skills
Get started with our team!

So, what do you think? If you can meet these requirements and perform this job as described above, we would be happy to have you as part of our team!

Apply