Cryptocurrency Customer Service Jobs (NOW HIRING)

CoinFlip is a global digital currency platform company, focused on providing consumers simple and secure access to buy and sell cryptocurrency. The company operates the world's largest network of cryptocurrency kiosks by transaction volume with more than 5,500 kiosks across 49 U.S. states, Puerto Rico, Canada, Australia, New Zealand, South Africa, Italy, and Spain. CoinFlip’s digital currency kiosks make buying and selling major cryptocurrencies accessible and safe for consumers who wish to purchase their digital currency using cash. CoinFlip also operates CoinFlip Preferred, a personalized over-the-counter service that provides investors with custom, white glove support for their cryptocurrency transactions. In 2022, CoinFlip launched CoinFlip Ventures, an investment group offering coaching, funding, and networking support to early-stage crypto and web3 projects.

CoinFlip was founded in 2015 and is headquartered in Chicago. CoinFlip placed in the top 500 on the 2021, 2022, and 2023 Inc. 5000 list, and on the 2022 and 2023 Deloitte Technology Fast 500, was named the 2021 and 2022 #1 fastest-growing company in Chicago by Crain's, ranked in Chicago Tribune’s Top Workplaces in 2021 and 2022, and was awarded the 2021 and 2022 Stevie ® Awards for Customer Service. To learn more about CoinFlip and how to get started on your digital currency journey, visit www.CoinFlip.tech.

CoinFlip is seeking a highly organized and detail-oriented Senior Litigation Paralegal to support its legal team in managing disputes, regulatory matters, and litigation. This role will play a key part in coordinating case strategy, maintaining documentation, and ensuring efficient legal operations in a fast-moving fintech environment.

Responsibilities:

Litigation Support

• Assist attorneys with all phases of litigation, including pre-litigation investigation, discovery, trial preparation, and post-trial activities
• Draft and manage legal documents such as pleadings, subpoenas, discovery requests, and correspondence
• Coordinate with outside counsel and manage case-related communications

Case Management

• Maintain case files, calendars, and deadlines across multiple matters
• Track and organize evidence, exhibits, and document productions
• Support e-discovery processes, including document review and production

Regulatory & Compliance Matters

• Assist with responses to regulatory inquiries, subpoenas, and enforcement actions
• Conduct legal and regulatory research related to cryptocurrency, financial services, and money transmission laws
• Help maintain records related to compliance investigations and disputes

Internal Collaboration

• Partner with Compliance, Risk, and Operations teams to gather information relevant to legal matters
• Assist in internal investigations and fact-finding efforts
• Support the development of internal policies and procedures related to litigation risk

Administrative & Operational Support

• Manage legal billing, vendor coordination, and document management systems
• Prepare reports and summaries for internal stakeholders
• Ensure confidentiality and proper handling of sensitive information
• Other duties as assigned

Qualifications:

• Bachelor’s degree and/or Paralegal Certificate from an ABA-approved program
• 3+ years of litigation paralegal experience (in-house or law firm)
• Experience with e-discovery tools and document management systems
• Familiarity with regulatory or financial services litigation is strongly preferred
• Experience in fintech, cryptocurrency, or highly regulated industries is a plus
• Strong organizational and project management skills
• Excellent written and verbal communication
• Ability to manage multiple priorities in a fast-paced environment
• High attention to detail and accuracy
• Proficiency in legal research tools (e.g., Westlaw, LexisNexis)
• Comfortable working cross-functionally with technical and compliance teams

Nice to have:

• Basic knowledge of cryptocurrency and blockchains
• General passion and knowledge of fintech and cryptocurrency

Compensation:

Hourly Rate: $55 - $60/hour USD