ZipRecruiter

Log In

1

Cryptocurrency Customer Service Jobs in California

Crypto.com

Compliance - AML Manager

San Francisco, CA · Hybrid

$120K - $145K/yr

Minimum 5 years at a Financial Service firm, or regulator; * Series 7 required. Series 24, 57 a ... customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple:

New

Nubank

US CISO (Palo Alto)

Palo Alto, CA · On-site

... services. Guided by its mission to fight complexity and empower people, Nu caters to customers ... Cryptocurrency & Blockchain Security: Demonstrated domain expertise in cryptocurrency security ...

Nubank

US CISO

Palo Alto, CA · On-site

... services. Guided by its mission to fight complexity and empower people, Nu caters to customers ... Cryptocurrency & Blockchain Security: Demonstrated domain expertise in cryptocurrency security ...

Nubank

US CISO

Palo Alto, CA · On-site

$250/hr

... services. Guided by its mission to fight complexity and empower people, Nu caters to customers ... Cryptocurrency & Blockchain Security: Demonstrated domain expertise in cryptocurrency security ...

Socket.dev

US CISO

Palo Alto, CA · On-site

$250/hr

... services. Guided by its mission to fight complexity and empower people, Nu caters to customers ... Cryptocurrency & Blockchain Security: Demonstrated domain expertise in cryptocurrency security ...

Socket.dev

US CISO (Palo Alto)

Palo Alto, CA · On-site

... services. Guided by its mission to fight complexity and empower people, Nu caters to customers ... Cryptocurrency & Blockchain Security: Demonstrated domain expertise in cryptocurrency security ...

TCWGlobal

Sales Development Representative

San Diego, CA

$24 - $30/hr

Our dedication to customer service and focus on utilizing technology for streamlining processes is ... TCWGlobal will never request payment, gift cards, cryptocurrency, or sensitive banking information ...

Robinhood

Software Engineer, Wallet

Menlo Park, CA · On-site

... in cryptocurrency and blockchain applications. We work closely across multiple engineering and ... customers worldwide. As a Software Engineer , you will build and own the backend services ...

P2P

Account Executive

San Francisco, CA · On-site

$200 - $250/hr

Our customers include top web3 brands like Polymarket, OpenSea, Circle, WorldCoin, as well as major ... Educating cryptocurrency companies about blockchain nodes and how to troubleshoot their ...

Robinhood

Senior Software Engineer, Wallet

Menlo Park, CA · On-site

$144K - $190K/yr

The Robinhood Wallet team's mission is to democratize access to financial services worldwide by ... cryptocurrency and blockchain applications. We work closely with product managers, product ...

Circle

Lead KYC Analyst

San Francisco, CA · On-site +1

On-going monitoring of customers, including counterparty compliance calls, assessing of ... Closely following regulatory, compliance, and enforcement developments in the cryptocurrency ...

Circle

Lead KYC Analyst

San Francisco, CA · On-site +1

On-going monitoring of customers, including counterparty compliance calls, assessing of ... Closely following regulatory, compliance, and enforcement developments in the cryptocurrency ...

Circle

Lead KYC Analyst

San Diego, CA · On-site +1

On-going monitoring of customers, including counterparty compliance calls, assessing of ... Closely following regulatory, compliance, and enforcement developments in the cryptocurrency ...

next page

Showing results 1-20

All JobsCryptocurrency Customer Service JobsCryptocurrency Customer Service Jobs in California

Cryptocurrency Customer Service information

See California salary details

$9

$18

$26

How much do cryptocurrency customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for cryptocurrency customer service in California is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is a cryptocurrency customer service?

A Cryptocurrency Customer Service job involves assisting users with inquiries related to cryptocurrency platforms, transactions, wallets, and security. Representatives help customers troubleshoot issues, understand platform features, and resolve concerns like lost passwords or delayed transactions. Strong communication skills, knowledge of blockchain technology, and familiarity with common crypto platforms are essential. The role may also involve guiding users on security best practices to prevent scams and fraud.

What are the typical daily responsibilities for someone working in cryptocurrency customer service?

In a Cryptocurrency Customer Service role, your typical day involves responding to customer inquiries via email, chat, or phone, assisting users with account setup, transaction issues, security concerns, and troubleshooting platform-related questions. You may also investigate and escalate complex technical problems, educate customers on security best practices, and document recurring issues to help improve services. Team members often collaborate with technical, fraud prevention, and compliance departments to resolve more advanced cases. This dynamic environment offers the opportunity to develop deep expertise in emerging technologies and helps you build valuable cross-functional skills.

What are the key skills and qualifications needed to thrive in cryptocurrency customer service, and why are they important?

To thrive as a Cryptocurrency Customer Service representative, you need a solid understanding of blockchain technology, digital currencies, and fintech platforms, typically supported by prior customer service experience and specialized training. Familiarity with common CRM systems, help desk software, and multi-factor authentication processes is beneficial. Outstanding communication, problem-solving, and patience are vital soft skills, especially when addressing complex or urgent customer inquiries. These skills ensure efficient resolution of customer issues and help build trust in a rapidly evolving, technology-driven industry.

What are popular job titles related to Cryptocurrency Customer Service jobs in California?

For Cryptocurrency Customer Service jobs in California, the most frequently searched job titles are:

What job categories do people searching Cryptocurrency Customer Service jobs in California look for?

The top searched job categories for Cryptocurrency Customer Service jobs in California are:

Cryptocurrency Customer Service jobs near you
Infographic showing various Cryptocurrency Customer Service job openings in California as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,586 per year, or $18.6 per hour.

Compliance - AML Manager

Crypto.com

San Francisco, CA • Hybrid

$120K - $145K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

Our Local Programs and Regulatory Compliance team is responsible for ensuring compliance with local laws and regulations in the countries where we operate.

Financial crime moves fast - our AML program needs to move faster. As AML Manager on our Local Programs and Regulatory Compliance team, you'll lead the frontline defense against money laundering and fraud, building the monitoring programs, policies, and controls that keep our firm - and the broader financial system - safe. You'll work shoulder-to-shoulder with legal, compliance, and technology teams, and act as a trusted voice with regulators like FINRA, SEC, and FinCEN.

Responsibilities:
  • You will lead an AML program to monitor transactions and customer activities for signs of money laundering, fraudulent activity, and file suspicious activity reports (SARs);
  • You will create policies and procedures and workflow tools to enhance the monitoring, detection, reporting and prevention of money laundering activity. You will design and build monitoring scenarios and support model validation programs;
  • Acting as an AMLCO, you will monitor industry trends and ensure compliance with all relevant BSA/AML and securities laws, including guidance and red flags issued by FINRA, SEC, and FinCEN;
  • You will develop and maintain policies and procedures regarding the Firm's AML, SARs, and KYC programs, and Senior Management reporting;
  • As part of the Compliance team, you will support risk assessments and regular testing to access the effectiveness of the firm's policies and associated controls;
  • You will collaborate across the legal, compliance and other corporate functions to assist in the development and rollout of leading compliance related technologies, controls, and processes;
  • You will engage in a variety of firmwide compliance issues and interact with Senior Legal and Compliance professionals and regulators;
  • You will engage in industry wide issues and assist in developing firm responses to new rules, AML training and other initiatives.
Requirements:
  • Minimum 5 years at a Financial Service firm, or regulator;
  • Series 7 required. Series 24, 57 a plus;
  • We work in a results driven environment. You must have the ability to multi-task in a highly demanding environment with the ability reprioritize and shift assignments as necessary;
  • We work in a highly collaborative environment. Strong interpersonal skills are critical, along with an openness to different approaches and viewpoints;
  • You must foster collegial and partnership-focused relationships across departments and skillsets, particularly with technology and legal professionals;
  • You have excellent verbal, writing and presentation skills and can interact with stakeholders at all levels within the organization and with regulators;
  • You have the ability to relay complex technical concepts to non-technical audience;
  • Strong attention to detail is critical;
  • You must possess high ethical standards, respect for confidentiality and privacy.
$120,000 - $145,000 a year
Life @ Crypto.com
Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.
Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions.
Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.
Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.
One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet. 
Work Flexibility Adoption. Flexi-work hour and hybrid set-up
Aspire career alternatives through us - our internal mobility program offers employees a new scope.  
 
Are you ready to kickstart your future with us? 
 
Benefits
Competitive salary
Attractive annual leave entitlement including: birthday, work anniversary
401(k) plan with employer match
Eligible for company-sponsored group health, dental, vision, and life/disability insurance
Work Flexibility Adoption. Flexi-work hour and hybrid set-up
Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.  
 
Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.
 
 
About Crypto.com:
Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.
 
Learn more at https://crypto.com. 
 
Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.
 
Personal data provided by applicants will be used for recruitment purposes only.
 
Please note that only shortlisted candidates will be contacted.
We may use artificial intelligence tools to analyze the content of your Resume/CV against the specific requirements for the position. The purpose is to support our recruitment team in reviewing applications more effectively. These tools assist our recruitment team in their evaluation of your application by providing recommendations, but they do not replace human judgment. Final hiring decisions are ultimately made by humans who consider the insights generated by the tools along with other relevant information. If you would like more details about how your personal information is processed, please contact us.
apply for this job

Apply