Cryptocurrency Customer Service Jobs (NOW HIRING)

CoinFlip is a global digital currency platform company focused on providing consumers with simple and secure access to buy and sell cryptocurrency. The company operates the world's largest network of cryptocurrency kiosks by transaction volume, with more than 5,500 kiosks across 49 U.S. states, Puerto Rico, Canada, Australia, New Zealand, South Africa, Italy, and Spain. CoinFlip’s digital currency kiosks make buying and selling major cryptocurrencies accessible for consumers who wish to purchase digital currency using cash.

CoinFlip also operates CoinFlip Preferred, a personalized over-the-counter service that provides investors with custom, white-glove support for their cryptocurrency transactions. In 2022, CoinFlip launched CoinFlip Ventures, an investment group offering coaching, funding, and networking support to early-stage crypto and web3 projects. We also offer the CoinFlip Crypto Wallet, a self-custodial cryptocurrency wallet available for iOS and Android devices.

CoinFlip was founded in 2015 by Daniel Polotsky, Kris Dayrit, Alan Gurevich, and Ben Weiss. Headquartered in Chicago, CoinFlip placed in the top 500 on the 2021, 2022, and 2023 Inc. 5000 list, and on the 2022 and 2023 Deloitte Technology Fast 500, was named the 2021 and 2022 #1 fastest-growing company in Chicago by Crain's, ranked in Chicago Tribune’s Top Workplaces in 2021 and 2022, and was awarded the 2021 and 2022 Stevie® Awards for Customer Service. To learn more about CoinFlip and how to get started on your digital currency journey, visit www.CoinFlip.tech.

Overview:

The Licensing & Regulatory Affairs Manager will lead CoinFlip’s licensing strategy and regulatory engagement efforts across the United States and Canada. This role is responsible for managing the full lifecycle of money transmitter licenses, registrations, and approvals including responding to inquiries and examinations while serving as a key advisor to business leaders.

The ideal candidate will possess deep experience navigating complex regulatory frameworks particularly in the money services or crypto space, building productive relationships with regulators, and managing cross-functional initiatives in highly regulated industries. This individual will play a critical role in supporting CoinFlip’s ongoing regulatory compliance.

Responsibilities

Licensing Management

• Lead the preparation, submission, maintenance, and renewal of licenses, registrations, and regulatory approvals across the United States and Canada.
• Manage all aspects of licensing applications, including regulatory filings, supporting documentation, corporate disclosures, and personnel registrations.
• Develop and maintain a comprehensive licensing inventory and regulatory calendar to ensure timely renewals and reporting obligations. Experience in utilizing automation or AI to assist with this will be necessary.
• Work with Assistant General Counsel to coordinate licensing efforts related to new products, services, acquisitions, partnerships, and market expansion initiatives.

Regulatory Affairs & Government Engagement

• Serve as a primary point of contact for regulators and governmental agencies.
• Build and maintain positive relationships with regulatory authorities and industry stakeholders.
• Monitor and analyze emerging laws, regulations, guidance, enforcement actions, and policy developments impacting cryptocurrency, payments, money transmission, AML, and fintech operations.
• Provide regulatory guidance and risk assessments to senior leadership and business stakeholders.
• Support responses to regulatory examinations, inquiries, audits, investigations, and information requests.

Strategic Regulatory Advisory

• Partner with Legal, Compliance, Product, Operations, Finance, and Executive Leadership to assess the regulatory implications of business initiatives.
• Identify licensing requirements and regulatory risks associated with entering new jurisdictions or launching new products.
• Prepare executive-level briefings and recommendations regarding regulatory developments and licensing strategies.
• Support regulatory due diligence efforts for strategic partnerships, mergers, acquisitions, and commercial opportunities.

Compliance & Governance

• Collaborate with Compliance teams to ensure licensing obligations are reflected in operational controls, policies, and procedures.
• Support regulatory examinations, audits, and remediation efforts.
• Maintain accurate licensing records and document repositories.
• Develop and implement scalable processes to improve regulatory tracking, reporting, and governance.
• Contribute to internal training and awareness initiatives related to regulatory requirements.

Leadership & Project Management

• Lead cross-functional regulatory projects and initiatives.
• Mentor and support licensing and compliance personnel as the team grows.
• Drive continuous improvement efforts to enhance efficiency and regulatory readiness.
• Other duties as assigned.

Qualifications

Required

• 10+ years of experience in licensing, regulatory affairs, compliance, legal operations, or government relations within a highly regulated industry.
• Demonstrated experience managing regulatory licenses and filings.
• Experience interacting directly with regulators and governmental agencies.
• Strong understanding of regulatory frameworks related to financial services, payments, money transmission, fintech, or digital assets.
• Exceptional project management and organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent written, verbal, and interpersonal communication skills.
• Strong analytical and problem-solving abilities with a risk-based mindset.
• Experience or demonstrated desire to learn how to effectively to implement automation and AI.

Preferred

• Bachelor's degree required.
• Juris Doctor (J.D.), Master's degree, CAMS certification, or equivalent advanced credential preferred.
• Experience in cryptocurrency, digital assets, fintech, payments, banking, or financial services.
• Experience managing international licensing and regulatory requirements.
• Experience with NMLS, state money transmitter licensing, MSB registration, or equivalent global licensing frameworks.
• Prior people management or leadership experience.

Nice to Have

• Working knowledge of blockchain technology, cryptocurrency markets, and digital asset regulation.
• Notary certification.
• Experience supporting regulatory strategy in emerging or rapidly evolving industries.
• Experience in a fast-growing startup or scale-up environment.

Compensation:

Annual Base Salary: $110,000-$150,000 USD

Working at CoinFlip means collaborating with experienced and innovative leaders who share a clear vision and a track record of success. We offer a collaborative and positive working environment where we encourage employees to balance productivity with time to recharge. Compensation is above and beyond a typical “startup” — we offer competitive salaries, performance-based incentives, and competitive benefits for full-time employees.

CoinFlip values diversity in the workplace and is an equal opportunity employer committed to providing an inclusive and accessible work environment. We thank all candidates who apply, but only those selected for an interview will be contacted.

By applying to this role, you give express consent to CoinFlip to send you informational text (SMS) messages regarding this role and the application process. You can cancel the SMS service at any time by replying "STOP" to the text message you received. If at any time you forget what keywords are supported, just reply "HELP." Message and data rates apply. If you require a special accommodation, please let us know and we’ll work with you to meet your needs.