Chief Compliance Officer
Miami Lakes, FL · On-site
... and cryptocurrency transactions. o Supervise customer onboarding, transaction monitoring, and ... financial services. • Strong knowledge of BSA, AML, OFAC, and state money transmission ...
Chief Compliance Officer
Miami Lakes, FL · On-site
... and cryptocurrency transactions. o Supervise customer onboarding, transaction monitoring, and ... financial services. • Strong knowledge of BSA, AML, OFAC, and state money transmission ...
... and cryptocurrency transactions. o Supervise customer onboarding, transaction monitoring, and ... financial services. • Strong knowledge of BSA, AML, OFAC, and state money transmission ...
... and cryptocurrency transactions. o Supervise customer onboarding, transaction monitoring, and ... financial services. • Strong knowledge of BSA, AML, OFAC, and state money transmission ...
Director, Finance - Webull Pay (Crypto)
Saint Petersburg, FL · On-site
$115 - $140/hr
... regulatedmoney service business(MSB),fintech, cryptocurrency, digital asset, broker-dealer ... Customer Asset Protection * Establish and maintain financial controls ensuring proper custody ...
Director, Finance - Webull Pay (Crypto)
Saint Petersburg, FL · On-site
$115 - $140/hr
... regulatedmoney service business(MSB),fintech, cryptocurrency, digital asset, broker-dealer ... Customer Asset Protection * Establish and maintain financial controls ensuring proper custody ...
... service business (MSB), fintech, cryptocurrency, digital asset, broker-dealer, payments, or ... Customer Asset Protection * Establish and maintain financial controls ensuring proper custody ...
... service business (MSB), fintech, cryptocurrency, digital asset, broker-dealer, payments, or ... Customer Asset Protection * Establish and maintain financial controls ensuring proper custody ...
Director, Finance - Webull Pay (Crypto)
Saint Petersburg, FL · On-site
$115 - $150/hr
... regulatedmoney service business(MSB),fintech, cryptocurrency, digital asset, broker-dealer ... Customer Asset Protection * Establish and maintain financial controls ensuring proper custody ...
Director, Finance - Webull Pay (Crypto)
Saint Petersburg, FL · On-site
$115 - $150/hr
... regulatedmoney service business(MSB),fintech, cryptocurrency, digital asset, broker-dealer ... Customer Asset Protection * Establish and maintain financial controls ensuring proper custody ...
Blockchain Security Analyst
Miami, FL · On-site
Octagon Talent Solutions is a full-service technology recruitment and staffing company based in ... customer (KYC) regulations. * Proven expertise in blockchain forensics and cryptocurrency ...
Quick apply
Blockchain Security Analyst
Miami, FL · On-site
Octagon Talent Solutions is a full-service technology recruitment and staffing company based in ... customer (KYC) regulations. * Proven expertise in blockchain forensics and cryptocurrency ...
Client Account Manager
Clearwater, FL · On-site
... futures trading, and cryptocurrency. * Serving as the main point of contact for Advanta IRA ... Advanta IRA delivers unparalleled one-on-one customer service, industry expertise, and educational ...
Quick apply
Client Account Manager
Clearwater, FL · On-site
... futures trading, and cryptocurrency. * Serving as the main point of contact for Advanta IRA ... Advanta IRA delivers unparalleled one-on-one customer service, industry expertise, and educational ...
$220 - $325/hr
Customer onboarding and due diligence (CDD) processes. Trading and market operations to ensure ... services or a DABA-licensed digital asset firm. Proven experience with cryptocurrency, blockchain ...
$220 - $325/hr
Customer onboarding and due diligence (CDD) processes. Trading and market operations to ensure ... services or a DABA-licensed digital asset firm. Proven experience with cryptocurrency, blockchain ...
Product Counsel
Miami, FL · On-site
$162.50 - $250/hr
... services to individuals and institutions in over 70 countries. Our mission is to unlock the next ... of cryptocurrency and financial markets. You'll work alongside colleagues covering the digital ...
Product Counsel
Miami, FL · On-site
$162.50 - $250/hr
... services to individuals and institutions in over 70 countries. Our mission is to unlock the next ... of cryptocurrency and financial markets. You'll work alongside colleagues covering the digital ...
Customer onboarding and due diligence (CDD) processes. Trading and market operations to ensure ... services or a DABA-licensed digital asset firm. Proven experience with cryptocurrency, blockchain ...
Customer onboarding and due diligence (CDD) processes. Trading and market operations to ensure ... services or a DABA-licensed digital asset firm. Proven experience with cryptocurrency, blockchain ...
Full Stack Software Developer
Miami, FL · On-site
About Halborn Inc Our mission is to provide value-add security services and products to the world ... to the cryptocurrency and fintech industries. From breaches and social engineering to stolen ...
New
Full Stack Software Developer
Miami, FL · On-site
About Halborn Inc Our mission is to provide value-add security services and products to the world ... to the cryptocurrency and fintech industries. From breaches and social engineering to stolen ...
New
Backend Engineer
Miami, FL · On-site
We are looking for software engineers who care about the customers, software excellence, are ... Be at the forefront of the cryptocurrency ecosystem building out new distributed software to handle ...
Backend Engineer
Miami, FL · On-site
We are looking for software engineers who care about the customers, software excellence, are ... Be at the forefront of the cryptocurrency ecosystem building out new distributed software to handle ...
... sell Software as a Service in a B2B (business to business) and B2C (business to customer ... Our Company The mission for Blockidex is providing a central location where cryptocurrency and ...
... sell Software as a Service in a B2B (business to business) and B2C (business to customer ... Our Company The mission for Blockidex is providing a central location where cryptocurrency and ...
Our Company The mission for Blockidex is providing a central location where cryptocurrency and ... service providers, among other things. This will be infrequent, maybe 1-2 times per week at most.
Our Company The mission for Blockidex is providing a central location where cryptocurrency and ... service providers, among other things. This will be infrequent, maybe 1-2 times per week at most.
Lead Solutions Engineer
Miami, FL · On-site
$98K - $129K/yr
At Coinme, we're redefining access to financial services in a digital world. By combining the ... As the world's largest network of cryptocurrency kiosks with over 40,000 locations nationwide, w ...
New
Lead Solutions Engineer
Miami, FL · On-site
$98K - $129K/yr
At Coinme, we're redefining access to financial services in a digital world. By combining the ... As the world's largest network of cryptocurrency kiosks with over 40,000 locations nationwide, w ...
New
Lead KYC Analyst
Tampa, FL · On-site +1
On-going monitoring of customers, including counterparty compliance calls, assessing of ... Closely following regulatory, compliance, and enforcement developments in the cryptocurrency ...
Lead KYC Analyst
Tampa, FL · On-site +1
On-going monitoring of customers, including counterparty compliance calls, assessing of ... Closely following regulatory, compliance, and enforcement developments in the cryptocurrency ...
Director of Payments & Risk
Miami, FL · On-site
... services or cryptocurrency, including 3+ years leading a risk, fraud, or trust and safety function ... We protect good customers as fiercely as we stop fraud, and we treat AI tooling as core to the job ...
Director of Payments & Risk
Miami, FL · On-site
... services or cryptocurrency, including 3+ years leading a risk, fraud, or trust and safety function ... We protect good customers as fiercely as we stop fraud, and we treat AI tooling as core to the job ...
Lead Product Manager, Tooling
Miami, FL · On-site
$168 - $240/hr
... services to individuals and institutions in over 70 countries. Our mission is to unlock the next ... Experience in regulated industries, FinTech, cryptocurrency, or retail banking preferred.
Lead Product Manager, Tooling
Miami, FL · On-site
$168 - $240/hr
... services to individuals and institutions in over 70 countries. Our mission is to unlock the next ... Experience in regulated industries, FinTech, cryptocurrency, or retail banking preferred.
Cryptocurrency Customer Service information
What is a cryptocurrency customer service?
A Cryptocurrency Customer Service job involves assisting users with inquiries related to cryptocurrency platforms, transactions, wallets, and security. Representatives help customers troubleshoot issues, understand platform features, and resolve concerns like lost passwords or delayed transactions. Strong communication skills, knowledge of blockchain technology, and familiarity with common crypto platforms are essential. The role may also involve guiding users on security best practices to prevent scams and fraud.
What are the typical daily responsibilities for someone working in cryptocurrency customer service?
In a Cryptocurrency Customer Service role, your typical day involves responding to customer inquiries via email, chat, or phone, assisting users with account setup, transaction issues, security concerns, and troubleshooting platform-related questions. You may also investigate and escalate complex technical problems, educate customers on security best practices, and document recurring issues to help improve services. Team members often collaborate with technical, fraud prevention, and compliance departments to resolve more advanced cases. This dynamic environment offers the opportunity to develop deep expertise in emerging technologies and helps you build valuable cross-functional skills.
What are the key skills and qualifications needed to thrive in cryptocurrency customer service, and why are they important?
To thrive as a Cryptocurrency Customer Service representative, you need a solid understanding of blockchain technology, digital currencies, and fintech platforms, typically supported by prior customer service experience and specialized training. Familiarity with common CRM systems, help desk software, and multi-factor authentication processes is beneficial. Outstanding communication, problem-solving, and patience are vital soft skills, especially when addressing complex or urgent customer inquiries. These skills ensure efficient resolution of customer issues and help build trust in a rapidly evolving, technology-driven industry.
What are the most commonly searched types of Cryptocurrency Customer Service jobs in Florida?
The most popular types of Cryptocurrency Customer Service jobs in Florida are:
What are popular job titles related to Cryptocurrency Customer Service jobs in Florida?
For Cryptocurrency Customer Service jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Cryptocurrency Customer Service jobs in Florida look for?
The top searched job categories for Cryptocurrency Customer Service jobs in Florida are:
Job description
Key Responsibilities
• Compliance Program Management
o Develop, implement, and maintain a comprehensive compliance program in line with
U.S. federal and state regulations, including BSA/AML, OFAC, and relevant
cryptocurrency guidance.
o Oversee the company's MSB registration with FinCEN and manage state-level MTL
license applications and renewals.
• Policy Development & Enforcement
o Establish and enforce KYC (Know Your Customer), KYB (Know Your Business), and
AML policies tailored for stablecoin and cryptocurrency transactions.
o Supervise customer onboarding, transaction monitoring, and enhanced due diligence
procedures.
o Ensure timely preparation and filing of Suspicious Activity Reports (SARs) and other
regulatory reports.
• Regulatory Monitoring & Liaison
o Monitor changes in U.S. and international regulations affecting digital assets and
stablecoins; advise senior management on compliance impacts and operational
adjustments.
o Serve as the primary contact for regulators, auditors, and banking/financial partners.
• Audit & Risk Management
o Coordinate internal audits, risk assessments, and external regulatory examinations.
o Develop remediation plans for identified compliance gaps.
Requirements
• Bachelor's degree or higher in Law, Finance, Business Administration, or related field.
• 5+ years of compliance experience in fintech, cryptocurrency, stablecoin operations, or
financial services.
• Strong knowledge of BSA, AML, OFAC, and state money transmission regulations.
• Proven experience with MSB and MTL licensing processes.
• Deep understanding of KYC/AML best practices, transaction monitoring systems, and SAR
reporting.
• Strong communication and negotiation skills; ability to work directly with regulators and
external auditors.
• CAMS or equivalent compliance certification preferred
• Compliance Program Management
o Develop, implement, and maintain a comprehensive compliance program in line with
U.S. federal and state regulations, including BSA/AML, OFAC, and relevant
cryptocurrency guidance.
o Oversee the company's MSB registration with FinCEN and manage state-level MTL
license applications and renewals.
• Policy Development & Enforcement
o Establish and enforce KYC (Know Your Customer), KYB (Know Your Business), and
AML policies tailored for stablecoin and cryptocurrency transactions.
o Supervise customer onboarding, transaction monitoring, and enhanced due diligence
procedures.
o Ensure timely preparation and filing of Suspicious Activity Reports (SARs) and other
regulatory reports.
• Regulatory Monitoring & Liaison
o Monitor changes in U.S. and international regulations affecting digital assets and
stablecoins; advise senior management on compliance impacts and operational
adjustments.
o Serve as the primary contact for regulators, auditors, and banking/financial partners.
• Audit & Risk Management
o Coordinate internal audits, risk assessments, and external regulatory examinations.
o Develop remediation plans for identified compliance gaps.
Requirements
• Bachelor's degree or higher in Law, Finance, Business Administration, or related field.
• 5+ years of compliance experience in fintech, cryptocurrency, stablecoin operations, or
financial services.
• Strong knowledge of BSA, AML, OFAC, and state money transmission regulations.
• Proven experience with MSB and MTL licensing processes.
• Deep understanding of KYC/AML best practices, transaction monitoring systems, and SAR
reporting.
• Strong communication and negotiation skills; ability to work directly with regulators and
external auditors.
• CAMS or equivalent compliance certification preferred
About CivicMinds
Sourced by ZipRecruiter
Industry
Recruiting and staffing services
Company size
51 - 200 Employees
Headquarters location
Stanton, CA, US
Year founded
2006