Role: CRM Data & Analytics Manager
Position Type: Direct Hire
Location: Oklahoma City, OK (100% Onsite)
Compensation: $65,000 / Annually
Benefits: This position is eligible for medical, dental, vision insurance benefits, 401K
Are you looking for a growth opportunity for a reputable company with a positive work environment?
Our client is looking for a Development Operations & Database Manager. Please contact us today to discuss this opportunity!
Overview:
Our client is seeking a Development Operations & Database Manager to oversee the organization's CRM platform, data operations, reporting, and customer database strategy. This newly created position offers the opportunity to bring a critical business function in-house while partnering with leadership to improve operational efficiency, reporting, and customer engagement. The ideal candidate enjoys working with data, building reports, managing CRM systems, and leading process improvements while supervising a small support team.
Key Responsibilities:
โข Serve as the primary administrator for the organization's CRM platform and customer database
โข Maintain data integrity through ongoing audits, data cleanup, and quality assurance initiatives
โข Develop reports, dashboards, and data analyses to support strategic decision-making
โข Build customer segments, mailing lists, and targeted communication lists
โข Import, export, and manage large datasets while ensuring data accuracy
โข Develop and document standard operating procedures for database management and operational workflows
โข Partner with multiple departments to support reporting, customer engagement, and operational initiatives
โข Monitor key performance metrics and identify trends to improve business outcomes
โข Supervise and mentor a support team member responsible for daily database operations and customer record maintenance
โข Serve as the primary escalation point for complex customer account or database issues
โข Continuously evaluate and improve operational processes and database management practices
Preferred Experience:
โข 3+ years of CRM administration, database management, or development operations experience
โข Experience working with CRM platforms such as Salesforce, Blackbaud, DonorPerfect, Raiser's Edge, Bloomerang, EveryAction, Virtuous, or similar customer relationship management systems
โข Advanced Microsoft Excel skills, including PivotTables, VLOOKUP/XLOOKUP, and data analysis functions
โข Experience developing reports, dashboards, and customer segmentation strategies
โข Strong understanding of data governance, quality assurance, and database best practices
โข Experience supervising or mentoring team members preferred
โข Bachelor's degree preferred or equivalent professional experience
Ideal Candidate Profile:
โข Highly organized with exceptional attention to detail
โข Analytical thinker who enjoys using data to solve business challenges
โข Strong communication and relationship-building skills
โข Customer-focused with a commitment to data accuracy and operational excellence
โข Self-motivated and comfortable managing multiple priorities
โข Process-oriented with a continuous improvement mindset
โข Collaborative leader who enjoys mentoring others and partnering across departments
Why choose Addison IT?
โข Pay: We negotiate high salaries using U.S. Bureau of Labor Statistics
โข Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses
โข Permanent Employment: Many of Addisonโs job openings lead to potential permanent employment
โข Connections: You connect directly with hiring managers from renowned organizations
โข Options: You are presented with multiple employment options near your home
โข Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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