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Crm Associate Jobs (NOW HIRING)

pacsun

Director, CRM & Customer Strategy

Anaheim, CA · On-site

The Director, CRM & Customer Strategy is responsible for developing and executing the company's CRM ... Generous associate discount of 30 - 50% off merchandise online and in-stores * On-site Cafe * On ...

First American

CRM Campaign Manager

Concord, NC · On-site

What We Do We are seeking a CRM Campaign Manager to create, maintain, and optimize lifecycle marketing campaigns that support our outside sales team. This role will focus on driving engagement with ...

David Yurman

Senior Analyst, CRM

New York, NY

Senior Analyst, CRM Role Overview We're looking for a hands-on Omni channel - CRM Analyst to plan, execute, and measure lifecycle across both retail and ecomm. You'll own definitions, reporting, and ...

Michael Kors

Specialist, CRM & Loyalty

New York, NY · Hybrid

We are seeking a detail-oriented CRM & loyalty Specialist to join our Consumer marketing team at Michael Kors. This role sits within the Global CRM team which oversees database growth, customer ...

Strata Information Group

Slate CRM Consultant

Houston, TX · On-site +1

$90K - $125K/yr

Provide Slate CRM implementation services and general consulting such as training, functional consulting, troubleshooting, and technical support to a diverse community of higher education clients

DAZN

Head of CRM

New York, NY · Hybrid

$150K - $180K/yr

As Head of CRM, you will lead the global retention and CRM strategy for some of DAZN's most important partnerships. You will oversee the creative and data-driven execution of CRM campaigns to engage ...

NGA Group Inc

MS CRM

Washington, DC · On-site

... CRM developments Qualifications Additional Information All your information will be kept confidential according to EEO guidelines.

First American

CRM Campaign Manager

Santa Rosa, CA · On-site

What We Do We are seeking a CRM Campaign Manager to create, maintain, and optimize lifecycle marketing campaigns that support our outside sales team. This role will focus on driving engagement with ...

VeeFriends LLC

CRM & Retention Manager

New York, NY · On-site

$110K - $130K/yr

Own and execute the end-to-end CRM strategy across email, SMS, and push - driving engagement, retention, and LTV across VeeFriends' collector and fan base * * Experience and familiarity with modern ...

Strata Information Group

Slate CRM Consultant

Atlanta, GA · On-site +1

$90K - $125K/yr

Provide Slate CRM implementation services and general consulting such as training, functional consulting, troubleshooting, and technical support to a diverse community of higher education clients

Jobsbridge

Microsoft CRM Dynamics

Walnut Creek, CA · On-site

Contribute to the functional design and architecture of CRM development as well as integration points. Ability to participate in Agile/SCRUM based development and collaborate with Project Managers.

Skechers

Analyst, Loyalty & CRM

Manhattan Beach, CA · On-site

$85K - $120K/yr

The Analyst, Loyalty & CRM Analytics helps improve customer retention, repeat purchases, and lifetime value across Skechers digital and retail channels by turning customer and behavioral data into ...

Massive Rocket

Senior CRM Consultant

As a Senior CRM Consultant at Massive Rocket, you'll play a key role in delivering high-impact CRM programmes that help clients create meaningful customer experiences across multiple channels.

Globalfoundries

Senior Manager CRM

Richardson, TX

$147K - $248K/yr

Grow,leadand inspire a high-performing CRM team,providingstrategic guidance and fostering a culture of customer-centricity. * Develop team members' skills and career paths through coaching, feedback ...

SonSoft

Microsoft Dynamics CRM

Long Beach, CA · On-site

Microsoft Dynamics CRM Sonsoft, Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of ...

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All JobsCrm Associate Jobs

Crm Associate information

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How much do crm associate jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for crm associate in the United States is $16.15, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $17.31 per hour, depending on experience, location, and employer.

Is CRM a part of HR?

CRM (Customer Relationship Management) is a technology used to manage a company's interactions with customers and is not a part of HR. However, CRM skills can be relevant for roles like CRM Associate, which may involve sales, marketing, or customer service functions. HR typically focuses on employee management and organizational policies, separate from CRM systems.

What are the key skills and qualifications needed to thrive as a CRM Associate, and why are they important?

To excel as a CRM Associate, you need a strong understanding of customer relationship management principles, data analysis, and marketing strategies, often supported by a degree in business, marketing, or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as proficiency in Excel and email marketing tools, is typically required. Attention to detail, strong communication, and problem-solving abilities are crucial soft skills that distinguish top performers. These skills and qualities are vital for building effective customer engagement, driving retention, and optimizing marketing efforts.

What does a CRM Associate do?

A CRM Associate is responsible for managing and optimizing a company's Customer Relationship Management (CRM) system. Their duties include organizing customer data, analyzing customer interactions, supporting marketing campaigns, and ensuring data integrity within the CRM platform. They help improve customer engagement by segmenting audiences and personalizing communications. CRM Associates work closely with sales, marketing, and IT teams to ensure the CRM system supports business goals and enhances customer experiences.

What is a CRM associate?

A CRM associate is a professional responsible for managing customer relationship management systems, maintaining customer data, and supporting marketing and sales efforts. They often use CRM software like Salesforce or HubSpot and require strong organizational and communication skills. The role involves analyzing customer data to improve engagement and retention strategies.

How does a CRM Associate typically collaborate with sales and marketing teams to improve customer engagement?

A CRM Associate plays a key role in bridging the gap between sales, marketing, and customer service teams. They work closely with sales to ensure customer data is accurate and leveraged for targeted outreach, and partner with marketing to help design and execute personalized campaigns. Regular communication and data sharing are essential, as CRM Associates often provide insights from customer analytics that inform campaign strategies and sales approaches. This cross-functional collaboration helps improve customer engagement, retention, and overall satisfaction.

Is CRM a hard skill?

CRM skills are considered hard skills because they involve specific technical knowledge of customer relationship management software such as Salesforce, HubSpot, or Microsoft Dynamics. Proficiency with these tools, along with data entry, reporting, and database management, is often required for CRM-related roles like CRM Associate.

What is the difference between Crm Associate vs Customer Service Representative?

AspectCrm AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; familiarity with CRM softwareHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice setting, often in sales or marketing teamsCall centers, retail, or office environments
Employer & Industry UsageUsed in sales, marketing, and customer relationship managementUsed across various industries for customer support
Common Search & Comparison IntentUnderstanding CRM-related roles and responsibilitiesCustomer support roles and skills

The Crm Associate primarily focuses on managing customer relationships using CRM software within sales or marketing teams, while Customer Service Representatives handle direct customer interactions and support across various industries. Both roles require strong communication skills, but the Crm Associate emphasizes data management and relationship building, whereas Customer Service Representatives focus on resolving customer issues.

Is CRM a good career?

A CRM associate role involves managing customer relationships using CRM software like Salesforce or HubSpot, requiring skills in communication, data analysis, and technical tools. It offers opportunities for career growth in sales, marketing, and customer service, with a demand for professionals who can optimize customer engagement strategies.
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Crm Associate jobs near you
Infographic showing various Crm Associate job openings in the United States as of June 2026, with employment types broken down into 66% Full Time, 32% Part Time, 1% Temporary, and 1% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $33,583 per year, or $16.1 per hour.
Director, CRM & Customer Strategy

Director, CRM & Customer Strategy

pacsun

Anaheim, CA • On-site

Other

Medical, Dental, Vision, Retirement

Posted 27 days ago

PacSun rating

5.8

Company rating: 5.8 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

60th of 102 rated fashion retailers

Job description

Join the Pacsun Community
Co-created in Los Angeles, Pacsun exists at the intersection of fashion, music, art, and sport. We’re a lifestyle brand built with and for the next generation, bringing together the culture, creativity, and self-expression that define youth today.
Our curated assortment features some of the most relevant brands and styles in the world, including adidas, Brandy Melville, Fear of God Essentials, alongside Pacsun’s own labels and exclusive collaborations.
But Pacsun is more than what we sell. It’s the community we build.
This is Pacsun. Built with culture. Powered by community.
About the Job:
The Director, CRM & Customer Strategy is responsible for developing and executing the company's CRM and customer retention strategy across Email, SMS, Loyalty, Personalization, and Lifecycle Marketing.
This leader owns the CRM function and is responsible for driving customer retention, purchase frequency, customer lifetime value, and loyalty engagement through data-driven lifecycle marketing programs and customer experiences.
As the voice of the customer, this role will transform customer insights and data into actionable CRM, loyalty, personalization, and lifecycle marketing strategies that deepen customer relationships and maximize long-term customer value.
As the company continues to invest in its customer data ecosystem and CDP, this individual will help define the customer data roadmap, prioritize business use cases, establish success metrics, and build foundational customer intelligence capabilities. Through customer analytics, cohort analysis, retention measurement, segmentation, and performance reporting, this leader will develop a deeper understanding of customer behavior and translate those insights into more effective CRM programs and measurable business outcomes.
A day in the life, what you’ll be doing:
CRM & Lifecycle Marketing
  • Own the CRM strategy across Email, SMS, Loyalty, and future owned channels.
  • Own and deliver against CRM and loyalty revenue goals, driving retention, purchase frequency, customer lifetime value, and overall channel performance.
  • Define the retention strategy, roadmap, and seasonal CRM calendar aligned to business objectives and customer needs.
  • Lead customer segmentation, personalization, lifecycle marketing, and customer journey orchestration.
  • Optimize automated trigger programs and behavioral communications across CRM channels.
  • Own testing and optimization across messaging, offers, cadence, segmentation, and customer experience.
  • Partner with Merchandising and cross-functional teams to align CRM strategies with product, category, and seasonal priorities.
  • Monitor and drive key customer and channel KPIs, including retention, loyalty engagement, demand penetration, purchase frequency, customer lifetime value, and revenue.
  • Lead, develop, and mentor a high-performing CRM team, fostering a culture of accountability, innovation, and customer-centric decision making.
Customer Strategy & Insights
  • Serve as the voice of the customer across the organization.
  • Develop a deep understanding of customer behavior, retention drivers, cohort performance, and customer value, translating insights into CRM, loyalty, personalization, and lifecycle marketing strategies.
  • Partner with Analytics to define customer reporting, measurement frameworks, and key insights needed to inform customer strategy and business decisions.
  • Help shape the evolution of the company's customer data capabilities and CDP to enable deeper customer understanding and more effective customer activation...
What it takes to Join:
  • 8-10+ years of experience in CRM, Loyalty, Lifecycle Marketing, Customer Strategy, or related disciplines within an ecommerce, retail, or omnichannel environment.
  • 3-5+ years of leadership experience managing and developing high-performing teams.
  • Proven success driving retention, purchase frequency, customer lifetime value, and customer engagement through CRM and loyalty programs.
  • Experience developing and managing loyalty programs at scale.
  • Experience leveraging customer data and CDP capabilities to develop customer insights, segmentation strategies, and personalized customer experiences.
  • Strong analytical skills with the ability to translate customer data and insights into actionable strategies.
  • Experience partnering cross-functionally across Analytics, Technology, Merchandising, Marketing, and Finance.
  • Excellent communication, problem-solving, and organizational skills.
  • Ability to thrive in a fast-paced, entrepreneurial environment.
Developing the Community/ Leadership Qualities:
  • Operate with the highest level of conduct, integrity, and confidentiality; setting the example for leaders and associates.
  • Develop and nurture strong cross functional partnerships; driving business results and inspiring a culture of transparency, collaboration, and accountability.
  • Serve as a Pacsun advocate in the industry and marketplace.
  • Recruit, identify, develop, and retain talent that delivers performance excellence.
  • As a manager, serve as a leader of company culture, norms, and conduct.
  • Ability to balance a strong management presence with a high level of approachability, encouraging and eliciting associate feedback and interaction.
Salary Range: $185,000 - $198,000
Pac Perks:
  • Comprehensive medical, dental, and vision benefits
  • Competitive short-term incentive program
  • Immediate 100% vested 401K contributions and employer match
  • Dog friendly office environment
  • $1,000 referral incentive program
  • Generous associate discount of 30 - 50% off merchandise online and in-stores
  • On-site Cafe
  • On-site Gym with Fitness Classes
  • Ample parking
  • Weekly Car Wash Service and more!
Physical Requirements:
The physical demands described here are representative of those that are required by an associate to successfully perform the essential functions of this job.
  • While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach with hands and arms.
  • Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
  • Ability to work in open environment with fluctuating temperatures and standard lighting.
  • Ability to work on computer and mobile phone for multiple hours; with frequent interruptions.
  • Required to travel in elevator or stairwells to attend meetings and engage with associates on multiple floors throughout building.
  • Hotel, Airplane, and Car Travel may be required.

Position Type/Expected Hours of Work:
This is a full-time position. As a National Retailer, occasional evening and/or weekend work may be required during periods of high volume. This role operates in a professional office environment and routinely uses standard office equipment.
Other Considerations:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

What PacSun employees say

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About Pacsun

Sourced by ZipRecruiter

Pacsun is dedicated to delivering an exclusive collection of the most relevant brands and styles to a community of inspired youth. Through partnerships with brands such as adidas, Brandy Melville, Essentials Fear of God, our own brands, and many more, we offer a unique range of product that all youth can express themselves through. We have worked with celebrities such Emma Chamberlain, Storm Reid, Jules LeBlanc, and A$AP Rocky to curate exclusive product. Pacsun ranks #3 as a favorite apparel brand amongst teens - #1 amongst women and #4 amongst men. We have a reach of 1.6M followers on TikTok, 2.5M followers on Instagram and over 380K followers on Twitter.

Industry

Retail

Company size

5,001 - 10,000 Employees

Headquarters location

Anaheim, CA, US

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