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Crm Associate Jobs in Florida (NOW HIRING)

CIG COMPANIES SERVICES

CRM Manager

Orlando, FL

We are seeking a CRM Manager to own, optimize, and evolve our Microsoft Dynamics 365 ecosystem as the central engine powering our customer experience. This role goes far beyond system administration.

Refresco

CRM Administrator

Tampa, FL · On-site

In this role, you'll ensure the CRM runs smoothly, empower teams with accurate data, and help drive better customer engagement through thoughtful configuration, reporting, and process improvements.

Smith Seckman Reid, Inc

CRM I

Tampa, FL

Maintain accurate opportunity, lead, and activity records in the CRM; uphold disciplined capture and pipeline practices. * Resolve project and relationship issues proactively; facilitate timely ...

Smith Seckman Reid

CRM I

Tampa, FL · On-site

Maintain accurate opportunity, lead, and activity records in the CRM; uphold disciplined capture and pipeline practices. * Resolve project and relationship issues proactively; facilitate timely ...

Jj

Manager, CRM & Loyalty

Jacksonville, FL · On-site

Leveraging CRM and loyalty as core commercial levers, this individual will design and orchestrate end-to-end customer journeys that enhance engagement, improve conversion, and strengthen long term ...

Subway

Assistant Manager, CRM

Miami, FL

$69K - $80K/yr

Facilitate offer strategy for the CRM program: build the offer plan for each campaign window and recommend which offer constructs to deploy against which business goal (traffic, average check, visit ...

Vector Solutions

CRM Analytics Engineer

Tampa, FL · On-site

$105K - $130K/yr

Working within Salesforce and CRM Analytics (CRMA), you will support the datasets, dashboards, and reporting that Sales, Marketing, and Customer Success rely on to measure performance and make data ...

AllSTEM Connections

CRM Analytics Analyst

Orlando, FL · On-site

$72K - $83K/yr

Job Title: CRM Analytics Analyst (Digital Marketing Data Infrastructure) Role Overview We are seeking an analytical and driven CRM Analytics Analyst to play a pivotal role in building, scaling, and ...

MarineMax

CRM Operations Specialist

Fort Lauderdale, FL · On-site

$49K - $65K/yr

Role Overview The CRM Operations Specialist is responsible for the day-to-day management, support, and continuous improvement of CRM systems for the MarineMax Superyacht Division, supporting Fraser ...

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Crm Associate information

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How much do crm associate jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for crm associate in Florida is $12.07, according to ZipRecruiter salary data. Most workers in this role earn between $10.05 and $12.93 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a CRM associate?

To excel as a CRM Associate, you need a strong understanding of customer relationship management principles, data analysis, and marketing strategies, often supported by a degree in business, marketing, or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as proficiency in Excel and email marketing tools, is typically required. Attention to detail, strong communication, and problem-solving abilities are crucial soft skills that distinguish top performers. These skills and qualities are vital for building effective customer engagement, driving retention, and optimizing marketing efforts.

What does a CRM associate do?

A CRM Associate is responsible for managing and optimizing a company's Customer Relationship Management (CRM) system. Their duties include organizing customer data, analyzing customer interactions, supporting marketing campaigns, and ensuring data integrity within the CRM platform. They help improve customer engagement by segmenting audiences and personalizing communications. CRM Associates work closely with sales, marketing, and IT teams to ensure the CRM system supports business goals and enhances customer experiences.

How does a CRM associate typically collaborate with sales and marketing teams to improve customer engagement?

A CRM Associate plays a key role in bridging the gap between sales, marketing, and customer service teams. They work closely with sales to ensure customer data is accurate and leveraged for targeted outreach, and partner with marketing to help design and execute personalized campaigns. Regular communication and data sharing are essential, as CRM Associates often provide insights from customer analytics that inform campaign strategies and sales approaches. This cross-functional collaboration helps improve customer engagement, retention, and overall satisfaction.

What is the difference between Crm Associate vs Customer Service Representative?

AspectCrm AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; familiarity with CRM softwareHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice setting, often in sales or marketing teamsCall centers, retail, or office environments
Employer & Industry UsageUsed in sales, marketing, and customer relationship managementUsed across various industries for customer support
Common Search & Comparison IntentUnderstanding CRM-related roles and responsibilitiesCustomer support roles and skills

The Crm Associate primarily focuses on managing customer relationships using CRM software within sales or marketing teams, while Customer Service Representatives handle direct customer interactions and support across various industries. Both roles require strong communication skills, but the Crm Associate emphasizes data management and relationship building, whereas Customer Service Representatives focus on resolving customer issues.

Is a CRM associate a good career?

A CRM associate role involves managing customer relationship management systems, analyzing customer data, and supporting marketing efforts. It can be a good career for those interested in data analysis, communication, and technology, with opportunities for advancement into roles like CRM manager or marketing analyst. The job often requires proficiency with CRM software and strong organizational skills.

What are the most commonly searched types of Crm jobs in Florida?

The most popular types of Crm jobs in Florida are:

What cities in Florida are hiring for Crm Associate jobs?

Cities in Florida with the most Crm Associate job openings:

Crm Associate jobs near you
Infographic showing various Crm Associate job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $25,096 per year, or $12.1 per hour.

CRM Manager

CIG COMPANIES SERVICES

Orlando, FL

Full-time

Posted 23 days ago

Job description

We are seeking a CRM Manager to own, optimize, and evolve our Microsoft Dynamics 365 ecosystem as the central engine powering our customer experience.

This role goes far beyond system administration. You will serve as the product owner of our CRM platform, driving a unified, 360-degree view of the guest across the entire travel journey—from booking through post-flight engagement.

You will partner closely with Marketing, Loyalty, Guest Experience, Sales, Reservations, and Operations to translate business strategy into scalable CRM solutions that enhance personalization, increase guest lifetime value, and enable high-touch service at scale.

This is a highly cross-functional, high-impact role at the intersection of technology, data, and customer experience.

Key Responsibilities:

CRM Platform Ownership & Strategy:

  • Own and manage the Microsoft Dynamics 365 CRM roadmap, aligning platform capabilities with business and customer experience goals
  • Act as the internal CRM product owner, prioritizing enhancements, integrations, and feature development
  • Continuously identify opportunities to improve personalization, automation, and customer engagement

Platform Administration & Optimization:

  • Oversee day-to-day CRM operations including configuration, workflows, automation, and performance optimization
  • Design and maintain scalable system architecture, including custom objects, fields, and business logic
  • Ensure system reliability, uptime, and adherence to enterprise IT and security standards

Customer Data & 360° Guest View:

  • Lead the development and maintenance of a single customer view across all touchpoints
  • Establish and enforce data governance, quality standards, and enrichment strategies
  • Oversee data integrations, deduplication processes, and identity resolution across systems

Cross-Functional Business Enablement:

• Partner with key stakeholders to translate business needs into CRM-enabled workflows and solutions

Support and optimize processes across:

  • Guest services and concierge interactions
  • Loyalty and rewards programs
  • VIP traveler management
  • Customer support and case management
  • Marketing campaigns and lifecycle communications
  • Systems Integration & Ecosystem Management

Own integrations between CRM and critical systems, including:

  • Passenger Service Systems (PSS)
  • Loyalty and rewards platforms
  • Marketing automation tools
  • Customer support platforms

• Collaborate with engineering and vendors to ensure seamless data flow and system interoperability

Reporting, Insights & Continuous Improvement:

• Develop dashboards and reporting frameworks to track customer engagement, operational efficiency, and CRM performance

• Provide actionable insights to Marketing, Operations, and Leadership teams

• Drive continuous improvement through testing, iteration, and data-driven decision making

Required Qualifications:

• Bachelor’s degree in information systems, Computer Science, Business, or related field

• 4–7+ years of experience in CRM administration, management, or product ownership

• Hands-on experience with Microsoft Dynamics 365 or comparable enterprise CRM

• Platforms like Salesforce, Hubspot and Pipedrive

• Strong understanding of CRM architecture, workflows, automation, and integrations

• Experience working with APIs, data pipelines, and system integrations

• Proven ability to manage cross-functional stakeholders and translate business needs into technical solutions

• Strong analytical, problem-solving, and communication skills

Preferred Qualifications:

• Experience in travel, hospitality, airline, or luxury service industries

• Familiarity with customer data platforms (CDPs) and identity resolution strategies

• Experience supporting loyalty programs or high-touch/VIP customer experiences

• Background in marketing automation or customer lifecycle management

Success Metrics:

• Adoption and utilization of CRM across business functions

• Data quality, integrity, and completeness of customer profiles

• Efficiency and scalability of CRM-enabled workflows

• Contribution to customer engagement, retention, and lifetime value

• System performance, uptime, and integration reliability

Compensation:

• Base Salary: $115,000 – $140,000 (commensurate with experience)

• Performance-based bonus eligibility

Why This Role Matters

The CRM Platform Manager is a foundational role in building a best-in-class customer experience engine. You will directly influence how we understand, engage, and serve our guests—especially in a high-touch, premium travel environment where personalization and service excellence are critical differentiators.