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Crm Associate Jobs in Florida (NOW HIRING)

Wag Walking

CX CRM Administrator

Miami, FL · On-site

$100 - $125/hr

Administer and customize the Kustomer CRM and broader tool stack, delivering full technical integrations including widget implementation, API integration, workflow configuration, and reporting

AllSTEM Connections

CRM Analytics Analyst

Orlando, FL · On-site

$72K - $83K/yr

Job Title: CRM Analytics Analyst (Digital Marketing Data Infrastructure) Role Overview We are seeking an analytical and driven CRM Analytics Analyst to play a pivotal role in building, scaling, and ...

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Crm Associate information

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How much do crm associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for crm associate in Florida is $12.07, according to ZipRecruiter salary data. Most workers in this role earn between $10.05 and $12.93 per hour, depending on experience, location, and employer.

What does a CRM associate do?

A CRM Associate is responsible for managing and optimizing a company's Customer Relationship Management (CRM) system. Their duties include organizing customer data, analyzing customer interactions, supporting marketing campaigns, and ensuring data integrity within the CRM platform. They help improve customer engagement by segmenting audiences and personalizing communications. CRM Associates work closely with sales, marketing, and IT teams to ensure the CRM system supports business goals and enhances customer experiences.

What are the key skills and qualifications needed to thrive as a CRM associate?

To excel as a CRM Associate, you need a strong understanding of customer relationship management principles, data analysis, and marketing strategies, often supported by a degree in business, marketing, or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as proficiency in Excel and email marketing tools, is typically required. Attention to detail, strong communication, and problem-solving abilities are crucial soft skills that distinguish top performers. These skills and qualities are vital for building effective customer engagement, driving retention, and optimizing marketing efforts.

How does a CRM associate typically collaborate with sales and marketing teams to improve customer engagement?

A CRM Associate plays a key role in bridging the gap between sales, marketing, and customer service teams. They work closely with sales to ensure customer data is accurate and leveraged for targeted outreach, and partner with marketing to help design and execute personalized campaigns. Regular communication and data sharing are essential, as CRM Associates often provide insights from customer analytics that inform campaign strategies and sales approaches. This cross-functional collaboration helps improve customer engagement, retention, and overall satisfaction.

What is the difference between Crm Associate vs Customer Service Representative?

AspectCrm AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; familiarity with CRM softwareHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice setting, often in sales or marketing teamsCall centers, retail, or office environments
Employer & Industry UsageUsed in sales, marketing, and customer relationship managementUsed across various industries for customer support
Common Search & Comparison IntentUnderstanding CRM-related roles and responsibilitiesCustomer support roles and skills

The Crm Associate primarily focuses on managing customer relationships using CRM software within sales or marketing teams, while Customer Service Representatives handle direct customer interactions and support across various industries. Both roles require strong communication skills, but the Crm Associate emphasizes data management and relationship building, whereas Customer Service Representatives focus on resolving customer issues.

Is a CRM associate a good career?

A CRM associate role involves managing customer relationship management systems, analyzing customer data, and supporting marketing efforts. It can be a good career for those interested in data analysis, communication, and technology, with opportunities for advancement into roles like CRM manager or marketing analyst. The job often requires proficiency with CRM software and strong organizational skills.

What are the most commonly searched types of Crm jobs in Florida?

The most popular types of Crm jobs in Florida are:

What cities in Florida are hiring for Crm Associate jobs?

Cities in Florida with the most Crm Associate job openings:

Crm Associate jobs near you
Infographic showing various Crm Associate job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $25,096 per year, or $12.1 per hour.

CX CRM Administrator

Wag Walking

Miami, FL • On-site

$100 - $125/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

About Us

Wag! Group Co. strives to be the number one platform to solve the service, product, and wellness needs of the modern U.S. pet household. Wag! pioneered on-demand dog walking in 2015 with the Wag! app, offering access to 5-star dog walking, sitting, and one-on-one training from a community of over 500,000 Pet Caregivers nationwide. Additionally, Wag! Group Co. operates Petted, one of the nation’s largest pet insurance comparison marketplaces; Dog Food Advisor, a leading pet food review platform; WoofWoofTV, reaching over 18 million followers with delightful pet content on social media; and maxbone, a digital platform for modern pet essentials, offering superfoods for dogs and stylish, functional products for today’s pet owners. For more information about our company, visit Wag.co. and wagwalking.com.

The Role

The Business System Administrator will provide technical administration support for the business tools and applications powering Wag!'s Customer Experience team, with a focus on our support CRM, AI/automation platforms, and phone system administration. You will implement new features and functionality, partner with internal customers on customization projects, and resolve technical issues supporting CRM adoption across the customer support. A core focus of the role is deploying, tuning, and continuously improving AI-driven support tools, including chatbots, virtual agents, and automated workflows, to drive measurable ticket deflection and self-service success. We're looking for a self-motivated teammate with a strong passion for improving customer experiences and a drive for efficiency, automation, and process improvement. This role is full-time and in-person 5x a week in our downtown Miami office. Applicants must be legally authorized to work in the United States at the time of hire. This position is not eligible for current or future employment visa sponsorship.

How You’ll Make an Impact
  • Own the configuration, deployment, and ongoing optimization of AI-powered support tools (chatbots, virtual agents, and automated workflows) to drive measurable ticket deflection and self-service success across the enterprise
  • Administer and customize the Kustomer CRM and broader tool stack, delivering full technical integrations including widget implementation, API integration, workflow configuration, and reporting
  • Define, track, and report on deflection and performance metrics (containment rate, automated resolution rate, CSAT on AI interactions) via dashboards and status reports
  • Diagnose and rectify technical discrepancies across various priority levels, collaborating with cross-functional partners and third-party providers to maintain service level agreements
  • Manage user permissions, security configurations, and the safeguarding of PII and data accuracy, while championing organizational tech standards, workflow architecture, and cross-departmental process enhancements
Minimum Paw-lifications
  • Bachelor's degree or equivalent experience in a related field
  • 3 years of experience managing support CRMs
  • Proficiency with RESTful APIs and SaaS integrations; working knowledge of SQL
  • Strong analytical thinking, problem-solving, and customer-focused communication skills
  • Ability to work in-person 5x a week in our downtown Miami office
Purr-furred Paw-lifications
  • 5+ years of system or application administration experience
  • Exposure to AI/automation support tools (chatbots, virtual agents, or conversational AI) and ticket deflection strategy
  • Familiarity with CRM platforms such as Salesforce, Zendesk, and/or Oracle
  • Experience troubleshooting in a SaaS environment and managing change/data migration
  • Background in contact center or customer support operations
  • Interest in consumer marketplaces, two-sided platforms, and/or pet/consumer wellness
Benefits & Purrr-ks
  • Competitive Medical, Dental, and Vision Insurance
  • Complimentary parking on-site at our downtown Miami office
  • Catered breakfast and lunch daily
  • Monthly Wellness Stipend, and credits for both Wag! and maxbone
  • Life Insurance and Short- and Long-term Disability with Guardian
  • 401(k) Retirement Plan with Empower and employer match as defined by plan
  • 11 company-paid holidays each year
  • Flexible (no set limit) discretionary paid time off in accordance with the vacation policy outlined in our handbook and subject to your manager’s approval
  • Employees are eligible for paid parental leave, up to 8 weeks for non-birthing parents and 14-16 weeks for birthing parents

Wag! Group Co. is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, lactation, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, marital status, or any other characteristic protected by federal, state, or local law.

Applicants must be legally authorized to work in the United States at the time of hire. This position is not eligible for current or future employment visa sponsorship.

We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider.

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