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Crm Associate Jobs in Florida (NOW HIRING)

TBC

Director, CRM, PLCC, & Customer Care

Palm Beach Gardens, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

People-Focused - We put people first - our Associates, customers, franchisees, and partners - and ... Description As the Director of CRM, PLCC & Customer Care at Big O Brands, you will lead the ...

Vector Solutions

CRM Analytics Engineer

Tampa, FL · On-site

  • Medical

  • Retirement

Working within Salesforce and CRM Analytics (CRMA), you will support the datasets, dashboards, and reporting that Sales, Marketing, and Customer Success rely on to measure performance and make data ...

DEX Imaging

Customer Relationship Manager

Tampa, FL · On-site

ESSENTIAL DUTIES AND RESPONSIBILITIES Client Relationship Management: · Build and maintain strong ... Team Lead - Customer Relationship Manager · JOB QUALIFICATIONS/SKILL REQUIREMENTS · Ability to ...

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Crm Associate information

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How much do crm associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for crm associate in Florida is $12.07, according to ZipRecruiter salary data. Most workers in this role earn between $10.05 and $12.93 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a CRM associate?

To excel as a CRM Associate, you need a strong understanding of customer relationship management principles, data analysis, and marketing strategies, often supported by a degree in business, marketing, or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as proficiency in Excel and email marketing tools, is typically required. Attention to detail, strong communication, and problem-solving abilities are crucial soft skills that distinguish top performers. These skills and qualities are vital for building effective customer engagement, driving retention, and optimizing marketing efforts.

What does a CRM associate do?

A CRM Associate is responsible for managing and optimizing a company's Customer Relationship Management (CRM) system. Their duties include organizing customer data, analyzing customer interactions, supporting marketing campaigns, and ensuring data integrity within the CRM platform. They help improve customer engagement by segmenting audiences and personalizing communications. CRM Associates work closely with sales, marketing, and IT teams to ensure the CRM system supports business goals and enhances customer experiences.

How does a CRM associate typically collaborate with sales and marketing teams to improve customer engagement?

A CRM Associate plays a key role in bridging the gap between sales, marketing, and customer service teams. They work closely with sales to ensure customer data is accurate and leveraged for targeted outreach, and partner with marketing to help design and execute personalized campaigns. Regular communication and data sharing are essential, as CRM Associates often provide insights from customer analytics that inform campaign strategies and sales approaches. This cross-functional collaboration helps improve customer engagement, retention, and overall satisfaction.

What is the difference between Crm Associate vs Customer Service Representative?

AspectCrm AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; familiarity with CRM softwareHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice setting, often in sales or marketing teamsCall centers, retail, or office environments
Employer & Industry UsageUsed in sales, marketing, and customer relationship managementUsed across various industries for customer support
Common Search & Comparison IntentUnderstanding CRM-related roles and responsibilitiesCustomer support roles and skills

The Crm Associate primarily focuses on managing customer relationships using CRM software within sales or marketing teams, while Customer Service Representatives handle direct customer interactions and support across various industries. Both roles require strong communication skills, but the Crm Associate emphasizes data management and relationship building, whereas Customer Service Representatives focus on resolving customer issues.

Is a CRM associate a good career?

A CRM associate role involves managing customer relationship management systems, analyzing customer data, and supporting marketing efforts. It can be a good career for those interested in data analysis, communication, and technology, with opportunities for advancement into roles like CRM manager or marketing analyst. The job often requires proficiency with CRM software and strong organizational skills.

What are the most commonly searched types of Crm jobs in Florida?

The most popular types of Crm jobs in Florida are:

What cities in Florida are hiring for Crm Associate jobs?

Cities in Florida with the most Crm Associate job openings:

Crm Associate jobs near you
Infographic showing various Crm Associate job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $25,096 per year, or $12.1 per hour.

Product Owner, Enterprise CRM (SalesForce)

Software Guidance & Assistance

Orlando, FL • On-site

Other

Re-posted 11 days ago

Job description

Software Guidance & Assistance, Inc., (SGA), is searching for a Product Owner, Enterprise CRM for a CONTRACT assignment with one of our premier Sport/Entertainment clients in Purchase, NY or Orlando, FL.
Department: Digital Strategy
Locations: Orlando, FL; Westchester, NY preferred.
The CRM Product Owner manages the roadmap prioritization, and that quality of execution is delivered for the multi-year CRM transformation. Reporting directly to the MD, Head of Digital Strategy, this role takes strategic direction from leadership and translates it into an actionable product backlog.
In this matrixed role, you will serve as the functional lead for a dedicated CRM delivery triad. You will collaborate closely with a CRM Program Manager and a CRM Business Analyst to deliver clean Salesforce solutions, prioritize data integration pipelines, and manage external implementation vendors.
Key Responsibilities
1. Backlog Management & Triad Leadership
Prioritize the Backlog: Build and maintain a transparent product backlog and master program log using Jira and Monday.com that aligns directly with leadership's digital strategy.
Guide the Triad: Direct the CRM delivery stream. Partner with the CRM Business Analyst to refine business requirements and collaborate with the CRM Program Manager to map team capacity against timelines.
Filter Intake Requests: Serve as the final sign-off authority for product scope. Evaluate and triage cross-functional requests to keep the execution team focused on high-priority milestones.
Maintain Visibility: Provide real-time dashboards to give leadership and stakeholders full visibility into delivery timelines and project health.
2. Salesforce Optimization & Integration Roadmap
Manage Salesforce Delivery: Direct how the Salesforce platform is used to execute automated, multi-channel customer journeys.
Govern Integrations: Lead the CRM data integration roadmap. Prioritize and sequence how external datasets, player inputs, and third-party systems cleanly sync into the central Salesforce hub.
Reduce Technical Debt: Partner with engineering teams to clean up outdated workflows, optimize data pipelines, and phase out disconnected legacy data silos.
3. Vendor & Systems Integration
Manage External Partners: Act as the CRM product contact with third-party Salesforce consultants, implementation partners, and offshore development teams.
Validate Deliverables: Review vendor work alongside the CRM Program Manager to ensure deliverables stay strictly on-scope, preventing cost overruns or unnecessary system customizations.
4. Compliance & Quality Assurance
Enforce Data Privacy: Ensure all automated marketing and audience segments comply with data privacy laws (GDPR, CCPA, CAN-SPAM).
Establish CRM QA Standards: Partner with the Technology QA team to set strict data verification and testing workflows, ensuring tracking schemas and customer communications deploy error-free.
Qualifications
Experience: 5+ years managing enterprise CRM products, agile backlogs, or technical projects (Salesforce experience required).
Migration & Consolidation: Proven experience leading large-scale CRM consolidations or legacy platform migration projects.
Vendor Management: Success managing deliverables, timelines, and contract scope with external systems integrators and consultants.
Matrix Collaboration: Experience working within matrixed organizations, successfully collaborating across distinct reporting lines.
Tooling Proficiency: Strong proficiency using Jira and Monday.com to track and expose high-volume technical backlogs.
Resourcefulness: Ability to drive scale through process automation and smart prioritization within a lean team environment.
Education: Bachelor's degree in business, IT, Marketing, or a related field.
Key Performance Indicators (KPIs)
Backlog Health: A clearly prioritized, fully visible 12-month CRM delivery roadmap.
Milestone Execution: On-time delivery of data integration phases and scheduled legacy system migrations into Salesforce.
Vendor Efficiency: External projects delivered on scope with zero budget creep from unauthorized customizations.
Matrix Synergy: Smooth collaboration with the CRM BA and PM, maintaining steady project velocity and minimizing friction
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
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