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Crisis Manager Jobs in Rochester, NY (NOW HIRING)

Center for Youth Services

Program Manager

Rochester, NY · On-site

$29 - $32/hr

Crisis response and intervention * Client Screening, Intake, and Assessment * Oversight of the ... Strong time management and multi-tasking skills * Excellent literacy and communication skills

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Crisis Manager information

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$12

$34

$76

How much do crisis manager jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for crisis manager in Rochester, NY is $34.11, according to ZipRecruiter salary data. Most workers in this role earn between $17.97 and $45.16 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a crisis manager?

To thrive as a Crisis Manager, you need expertise in risk assessment, incident response, and business continuity planning, often supported by a degree in emergency management or a related field. Familiarity with crisis management software, incident command systems, and certifications such as Certified Emergency Manager (CEM) are typically required. Strong leadership, decision-making under pressure, and effective communication are vital soft skills for this role. These abilities enable rapid, coordinated responses that minimize harm and maintain organizational stability during emergencies.

How does a crisis manager typically collaborate with other departments during a high-stress incident?

A Crisis Manager works closely with various departments such as communications, legal, operations, and human resources to ensure a coordinated response during a crisis. They facilitate information sharing, delegate responsibilities, and ensure all teams are aligned with the crisis management plan. Effective collaboration is crucial for maintaining clear communication, minimizing confusion, and ensuring that the organization responds swiftly and appropriately to mitigate risks.

What is the difference between Crisis Manager vs Emergency Response Coordinator?

AspectCrisis ManagerEmergency Response Coordinator
Required CredentialsOften requires a degree in emergency management, public safety, or related fields; certifications like ICS or FEMA are commonSimilar credentials; certifications like ICS, FEMA, or first responder training are typical
Work EnvironmentStrategic planning, coordination, and decision-making during crises; office and field settingsOn-the-ground response, coordination during emergencies; field and operational settings
Employer & Industry UsageUsed by corporations, government agencies, and NGOs for managing crisesPrimarily used by emergency services, fire departments, and disaster response teams

While both roles focus on managing emergencies, a Crisis Manager typically handles strategic planning and coordination during crises, often in an office setting. An Emergency Response Coordinator is more involved in on-the-ground response activities during actual emergencies. Both roles require similar credentials and are vital in their respective contexts.

Is crisis management a stressful job?

Crisis management is often a high-pressure role that requires quick decision-making and effective communication during emergencies. The job can be stressful due to the unpredictable nature of crises and the responsibility to minimize impact, but strong organizational skills and training can help manage stress levels.

What degree does a crisis manager need?

A crisis manager typically needs a bachelor's degree in fields such as emergency management, public safety, business administration, or related areas. Advanced roles may require a master's degree or relevant certifications like the Certified Emergency Manager (CEM) credential. Strong communication, problem-solving skills, and experience in crisis response are also important.

What does a crisis manager do?

A crisis manager is responsible for preparing for, responding to, and resolving emergencies or crises within an organization. They develop contingency plans, coordinate communication efforts, and work to minimize damage to the company's reputation and operations during critical situations. Strong communication, problem-solving skills, and knowledge of risk management are essential in this role.

What are the most commonly searched types of Crisis jobs in Rochester, NY?

The most popular types of Crisis jobs in Rochester, NY are:

What are popular job titles related to Crisis Manager jobs in Rochester, NY?

For Crisis Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Crisis Manager jobs in Rochester, NY look for?

The top searched job categories for Crisis Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Crisis Manager jobs?

Cities near Rochester, NY with the most Crisis Manager job openings:

Crisis Manager jobs near you
Infographic showing various Crisis Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $70,941 per year, or $34.1 per hour.

Chrysalis House Program Manager

Center for Youth Services

Rochester, NY • On-site

$28 - $30/hr

Full-time

Re-posted 10 days ago

Job description

Center for Youth: Started BY YOUTH FOR YOUTH. We partner with youth to realize their full potential, by creating opportunities, removing barriers and promoting social justice. The Center ensures understanding and values differences in people of diverse cultures, ethnic origins, sexual orientation, disabilities and beliefs.
The Counseling and Runaway and Homeless Youth (RHY) Department provides a continuum of essential services to the most vulnerable youth in our community, including two crisis nurseries, an emergency shelter, permanent and transitional housing, a food and clothing pantry, street outreach, and support for minor victims of commercial sexual exploitation.
The Chrysalis House Program Manager oversees a group-home environment providing transitional living services to pregnant/parenting homeless and runaway young moms ages 16 - 21. Chrysalis House staff strive to engage and establish mutually respectful, trusting relationships with the youth we serve. Clients are approached from a strengths- and asset-based perspective, and partnerships are formed with them to facilitate the identification of issues, concerns, and needs. The ultimate goal of the Chrysalis House team is to provide care and support to youth and their dependent child(ren) in a safe and respectful environment and to work with them to increase their parenting skills and to resolve the issues that led to their homelessness so they can ultimately secure and maintain a stable living environment. This position supervises and supports program staff (Assistant Manager, Case Managers, Life Skills Specialists, and Relief Staff) with professional development, including competency in trauma-informed interventions that foster mutually respectful relationships with residents in the program. This is a twelve (12) month, full-time position.
The Chrysalis House Program Manager also participates in the On-Call RHY Supervisor rotation (for 1 week, every 6-7 weeks). This emergency response system is intended to provide after-hours and weekend support to several residential programs.
ESSENTIAL FUNCTIONS AND EXAMPLE OF DUTIES:
  • Oversight of outreach, service delivery, utilization, and efficacy, including data collection, outcome measurement, record keeping, and report generation;
  • Personnel recruitment, screening, hiring, orientation, training, and support through supervision and professional development planning;
  • Monitors facility conditions and works with the Facilities Director to address maintenance issues;
  • Networking/partnering with other youth-serving agencies to coordinate the effective use of resources;
  • Maintenance of appropriate therapeutic relationship, including compliance with the agency's Code of Ethics and/or other professional code of conduct, as appropriate;
  • Crisis response and intervention;
  • Client Screening, Intake, and Assessment;
  • Oversight of the development, implementation, ongoing assessment, and coordination of client case management needs, services, and plans;
  • Client advocacy, as needed and appropriate;
  • Transportation of program participants, as required and consistent with agency policies;
  • Participation in On-Call rotation; and
  • Other duties as assigned.

GUIDELINES:
Candidates must be:
  • Youth friendly and positive
  • Calm and objective in crisis situations
  • Sensitive to the cultural issues and needs of youth from diverse backgrounds
  • Able to establish and maintain positive working relationships with key stakeholders (i.e., youth, peers, referral sources, law enforcement)
  • Able to work evenings, weekends and holidays, as needed and assigned

Candidates must possess significant knowledge of and skills related to:
  • Program management and supervisory methods and techniques
  • Team building and team dynamics
  • Programming outcomes and evaluation
  • Positive youth development
  • Counseling approaches and techniques
  • Adolescent development and issues
  • Group facilitation and training methods
  • Community resources
  • Crisis prevention, intervention skills, and resolution
  • Verbal and written communication
  • Time management and multi-tasking
  • Residential services including meal preparation, housekeeping, maintenance needs of facility

In addition to the above, it is mandatory that prior to hire a candidate have or be willing to obtain:
  • A valid driver's license and a driving record acceptable to agency insurance carrier
  • Regular access to a motor vehicle and automobile insurance at the level of $300,000 per accident/$100,000 per person Bodily Injury and $50,000 Property Damage
    • Proof of a satisfactory physical exam within the last 12 months including a PPD and annually thereafter.

QUALIFICATIONS:
A minimum of a Bachelor's degree in human services, education, or a related field, or (5) five years of qualifying experience; and at least (1) one year of management/supervisory experience. A Master's degree is preferred.
The Center for Youth provides equal opportunities for employment

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