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Credit Union Collection Manager Jobs (NOW HIRING)

Neighbors FCU

Loan Relationship Agent

Baton Rouge, LA · On-site

$40K - $45K/yr

Perform other duties as required or assigned by management. KNOWLEDGE, SKILLS AND ABILITIES ... credit union collection policies and procedures. - Ability to input and retrieve data from computer ...

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How much do credit union collection manager jobs pay per year?

As of Jun 20, 2026, the average yearly pay for credit union collection manager in the United States is $58,722.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $65,500.00 per year, depending on experience, location, and employer.

What does a Credit Union Collection Manager do?

A Credit Union Collection Manager oversees the collections department within a credit union, ensuring that delinquent loans and accounts are handled efficiently and in compliance with regulations. They develop and implement policies for recovering overdue payments, supervise collections staff, and communicate with members to arrange payment plans or resolve outstanding debts. Their goal is to minimize losses for the credit union while maintaining positive member relationships.

What are some common challenges faced by a Credit Union Collection Manager, and how can they be effectively addressed?

A Credit Union Collection Manager often faces challenges such as managing delinquent accounts while maintaining positive member relationships, staying compliant with evolving regulations, and balancing collection goals with member service. Navigating these issues requires strong communication skills, up-to-date knowledge of relevant laws, and the ability to develop effective repayment solutions tailored to members' situations. Building a collaborative team environment and leveraging technology for account tracking can also help streamline processes and improve overall collection outcomes.

What are the key skills and qualifications needed to thrive as a Credit Union Collection Manager, and why are they important?

To thrive as a Credit Union Collection Manager, you need a solid understanding of loan servicing, debt collection laws, and credit analysis, often supported by a degree in finance or business and relevant experience. Familiarity with collection management software, credit reporting systems, and regulatory compliance tools is typically required. Strong negotiation, problem-solving, and leadership skills help effectively manage collections staff and handle sensitive member interactions. These abilities are crucial for minimizing losses, maintaining regulatory compliance, and supporting positive member relationships within the credit union.
More about Credit Union Collection Manager jobs
What cities are hiring for Credit Union Collection Manager jobs? Cities with the most Credit Union Collection Manager job openings:
What states have the most Credit Union Collection Manager jobs? States with the most job openings for Credit Union Collection Manager jobs include:
What job categories do people searching Credit Union Collection Manager jobs look for? The top searched job categories for Credit Union Collection Manager jobs are:
Credit Union Collection Manager jobs near you
Infographic showing various Credit Union Collection Manager job openings in the United States as of June 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $58,722 per year, or $28.2 per hour.

Collection Assistant, Full-Time, Onsite Marlboro MA

DCU

Marlborough, MA • On-site

$20/hr

Full-time

Posted 25 days ago

Job description

Schedule
Monday through Friday 8a-5p
What You'll Do
Summary/Objective:
To provide skilled clerical and administrative support to the Bankruptcy, Foreclosure and Recovery Administrators, Collectors, and the department as a whole, to facilitate in day to day efficient operation of the department
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Receive, document, sort, and deliver incoming mail and distribute correspondence via mail, email, fax, etc.
  • Make timely collection of outgoing mail
  • Assist the Collection Department by answering hunt group inquiries, fielding calls, and assisting internal and external members as appropriate.
  • Process payments for delinquent, bankrupt, CCCS, charged off, and other accounts that are being worked in the Collection Department.
  • Process charge off on accounts
  • Generating letters associated with functions of the Collections department, such as but not limited to loss policy letters, Right to Cure letters, Voluntary Surrender, etc.
  • Process transfer requests from collectors and/or team leaders
  • Review, research, and respond to credit disputes
  • Prepare invoices for management review and approval
  • Assist the Recovery or Administrative area with referral of accounts to attorneys and collection agencies, as well as documentation of these accounts.
  • Order and maintain office supplies and inventory
  • Review, process, document, and track wellness and/or Amend-a-Note requests
  • Assist the Collection Department with gathering documentation, pulling loan files, credit bureau reports, filing paperwork, typing, mailing, etc.
  • Perform general administrative and clerical duties including photocopying, scanning, faxing, emailing, and mailing
  • Assist Collection Manager and Assistant Collection Manager with special projects.
  • Participate in cross-training with department Specialists
  • Perform other job-related duties as assigned by Managers(s).

What You'll Need
Education and Experience Requirements:
  • High School Diploma or equivalent is required
  • Previous administrative experience or work in public service preferred
  • Proficiency in Microsoft Applications (Word, Excel, PowerPoint, Outlook) and the Internet. May be required to learn and use other software applications.
  • Strong verbal and written communication skills
  • Ability to perform multiple tasks and meet critical deadlines while maintaining accuracy and quality
  • Able to work in a fast-paced environment
  • Ability to work independently
  • Well organized, effective time management, prioritize and manage workload for optimum efficiency

Additional Eligibility Requirements:
  • General knowledge of financial institutions and Credit Union operations
  • Professional telephone etiquette

What We Do
DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares.
DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to career@dcu.org and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
DCU is not currently offering Visa transfer/ sponsorship for this position.
Expected Pay Range
$20.00
#INDMI
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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