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Credit Union Collection Manager Jobs (NOW HIRING)

Cymertek

Collection Manager

San Antonio, TX · On-site

Collection Manager LOCATION San Antonio, TX 78208 CLEARANCE TS/SCI CI Poly (Please note this ... Some contracts give 4-5 years experience credit for a Bachelor's Degree. Some contracts give 2 ...

Cymertek

Collection Manager

Honolulu, HI · On-site

Collection Manager LOCATION Honolulu, HI 96815 CLEARANCE TS/SCI CI Poly (Please note this position ... Some contracts give 4-5 years experience credit for a Bachelor's Degree. Some contracts give 2 ...

Cymertek

Collection Manager

San Antonio, TX

Collection Manager LOCATIONSan Antonio, TX 78208 CLEARANCETS/SCI CI Poly (Please note this position ... Some contracts give 4-5 years experience credit for a Bachelor's Degree. Some contracts give 2 ...

Cymertek

Collection Manager

Aurora, CO · On-site

Collection Manager LOCATION Aurora, CO 80014 CLEARANCE TS/SCI CI Poly (Please note this position ... Some contracts give 4-5 years experience credit for a Bachelor's Degree. Some contracts give 2 ...

Cymertek

Collection Manager

Annapolis Junction, MD · On-site

Collection Manager LOCATIONAnnapolis Junction, MD 20701 CLEARANCETS/SCI CI Poly (Please note this ... Some contracts give 4-5 years experience credit for a Bachelor's Degree. Some contracts give 2 ...

Cymertek

Collection Manager

Honolulu, HI · On-site

Collection Manager LOCATIONHonolulu, HI 96815 CLEARANCETS/SCI CI Poly (Please note this position ... Some contracts give 4-5 years experience credit for a Bachelor's Degree. Some contracts give 2 ...

Cymertek

Collection Manager

Aurora, CO · On-site

Collection Manager LOCATIONAurora, CO 80014 CLEARANCETS/SCI CI Poly (Please note this position ... Some contracts give 4-5 years experience credit for a Bachelor's Degree. Some contracts give 2 ...

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How much do credit union collection manager jobs pay per year?

As of May 29, 2026, the average yearly pay for credit union collection manager in the United States is $58,722.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $65,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Credit Union Collection Manager, and why are they important?

To thrive as a Credit Union Collection Manager, you need a solid understanding of loan servicing, debt collection laws, and credit analysis, often supported by a degree in finance or business and relevant experience. Familiarity with collection management software, credit reporting systems, and regulatory compliance tools is typically required. Strong negotiation, problem-solving, and leadership skills help effectively manage collections staff and handle sensitive member interactions. These abilities are crucial for minimizing losses, maintaining regulatory compliance, and supporting positive member relationships within the credit union.

What are some common challenges faced by a Credit Union Collection Manager, and how can they be effectively addressed?

A Credit Union Collection Manager often faces challenges such as managing delinquent accounts while maintaining positive member relationships, staying compliant with evolving regulations, and balancing collection goals with member service. Navigating these issues requires strong communication skills, up-to-date knowledge of relevant laws, and the ability to develop effective repayment solutions tailored to members' situations. Building a collaborative team environment and leveraging technology for account tracking can also help streamline processes and improve overall collection outcomes.

What does a Credit Union Collection Manager do?

A Credit Union Collection Manager oversees the collections department within a credit union, ensuring that delinquent loans and accounts are handled efficiently and in compliance with regulations. They develop and implement policies for recovering overdue payments, supervise collections staff, and communicate with members to arrange payment plans or resolve outstanding debts. Their goal is to minimize losses for the credit union while maintaining positive member relationships.
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What cities are hiring for Credit Union Collection Manager jobs? Cities with the most Credit Union Collection Manager job openings:
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Credit Union Collection Manager jobs near you
Infographic showing various Credit Union Collection Manager job openings in the United States as of May 2026, with employment types broken down into 58% Full Time, 41% Part Time, and 1% Contract. Highlights an 100% Physical job distribution, with an average salary of $58,722 per year, or $28.2 per hour.
Assistant Vice President of Asset Recovery

Assistant Vice President of Asset Recovery

American Heritage Credit Union

Philadelphia, PA • On-site

Full-time

Medical, Retirement, PTO

Posted 29 days ago

Job description

American Heritage Credit Union, a $5+ billion credit union, has an immediate opening for a Assistant Vice President of Asset Recovery.
This position will oversee the operation and administration of the Asset Recovery Department and staff and ensure adherence to collection policies/procedures and state/federal laws and regulations. Ensure that the Asset Recovery staff is providing an ultimate level of service to the members, employees, and clients of American Heritage Credit Union.
RESPONSIBILITIES INCLUDE:
  • Supervise and monitor the collection of all loans and handle non-routine matters that arise.
  • Maintain a highly motivated, well trained staff and evaluate job performance to ensure quality of work and service to members and staff. Meet with staff regularly to review goals and develop and implement effective methods for performing their job duties.
  • Hire, review, schedule, train and monitor the work of direct reports: Conduct performance reviews; allocate resources to meet operational needs within the department.
  • Prepare, implement and supervise the budget for the department, which is consistent with the overall strategic plan and budget of the Credit Union.
  • Provide oversight and support to business and commercial loan delinquencies and default.
  • Manage third party relationships to support loss prevention and asset recovery.
  • Establish and maintain effective employee relations.
  • Assign accounts to Member Solutions Representatives to perform follow-up duties.
  • Analyze financial situation of delinquent borrowers; Execute collateral repossessions when arrangements to bring the loan current are unsuccessful.
  • Establish and maintain effective collection procedures on loan accounts that are potentially delinquent and charge them to the reserve with board approval.
  • Review accounts assigned to Member Solutions Representative where action beyond routine collection procedures must be approved.
  • Handle all bankruptcies and related actions and documentation.
  • Handle all delinquent mortgage accounts by phone and mail until foreclosure is required; Take appropriate action to bring accounts current.
  • Review all billings from attorneys retained for collection work.
  • Testify at legal proceedings as required.
  • Provide delinquency reports to senior management.
  • Review all accounts that are to be written off as non-collectible and prepare report for CLO.
  • Modify loans as approved and process extensions.
  • Repossess homes and vehicles; arrange the sale of repossessed collateral; determine additional investment to be made in collateral.
  • Attend monthly delinquency meetings.
  • Develop, apply, and evaluate policies and procedures for the department.
  • Hold periodic staff meetings to discuss areas needing improvement, changes in procedures, new developments or services, and to present general information.
  • Perform other job related duties as assigned.

QUALIFICATIONS:
  • Five years to eight years of similar or related experience.
  • Professional, well-developed interpersonal skills necessary for supervising staff, projecting a positive image as representative for the Credit Union, and servicing Credit Union members, Board members, staff, and clients.
  • Strong communication, presentation, and reporting skills and the ability to speak effectively to groups of people.
  • Excellent phone skills and negotiating skills required.
  • Work requires extensive knowledge of Credit Union collection policies and procedures, credit, and underwriting.
  • Knowledge of all applicable collection laws and regulations required.
  • Excellent phone skills and negotiating skills required.
  • Requires judgment to apply broader aspects of established practices to situations, which go beyond clear, concise guidelines.
  • Working knowledge of Symitar, Word and Excel required.

Our commitment to your success is enhanced by our competitive salary commensurate with experience and an extensive benefits package including paid time off, health benefits, 401(k) with a generous company match, and future growth opportunities within the company. We work to maintain the best possible professional and environmentally friendly atmosphere for our employees.
EOE M/F/D/V

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