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Credit Union Collection Manager Jobs (NOW HIRING)

RAIZ FEDERAL CREDIT UNION

Collections Officer

El Paso, TX · On-site

$17.34 - $26.01/hr

Job Overview This position reports to the Assistant Collection Manager. This role requires someone ... Minimum of 1 year of Collection experience * Previous credit union experience is a preferred

Neiu

Collection Manager

Chicago, IL · Hybrid

$53K - $55K/yr

... credit or business experience that required knowledge of collection methods and procedures 2. Three ... Collections Manager is an on campus position, not eligible for Hybrid or Remote work. This position ...

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Credit Union Collection Manager information

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$31K

$58.7K

$109K

How much do credit union collection manager jobs pay per year?

As of Jun 20, 2026, the average yearly pay for credit union collection manager in the United States is $58,722.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $65,500.00 per year, depending on experience, location, and employer.

What does a Credit Union Collection Manager do?

A Credit Union Collection Manager oversees the collections department within a credit union, ensuring that delinquent loans and accounts are handled efficiently and in compliance with regulations. They develop and implement policies for recovering overdue payments, supervise collections staff, and communicate with members to arrange payment plans or resolve outstanding debts. Their goal is to minimize losses for the credit union while maintaining positive member relationships.

What are some common challenges faced by a Credit Union Collection Manager, and how can they be effectively addressed?

A Credit Union Collection Manager often faces challenges such as managing delinquent accounts while maintaining positive member relationships, staying compliant with evolving regulations, and balancing collection goals with member service. Navigating these issues requires strong communication skills, up-to-date knowledge of relevant laws, and the ability to develop effective repayment solutions tailored to members' situations. Building a collaborative team environment and leveraging technology for account tracking can also help streamline processes and improve overall collection outcomes.

What are the key skills and qualifications needed to thrive as a Credit Union Collection Manager, and why are they important?

To thrive as a Credit Union Collection Manager, you need a solid understanding of loan servicing, debt collection laws, and credit analysis, often supported by a degree in finance or business and relevant experience. Familiarity with collection management software, credit reporting systems, and regulatory compliance tools is typically required. Strong negotiation, problem-solving, and leadership skills help effectively manage collections staff and handle sensitive member interactions. These abilities are crucial for minimizing losses, maintaining regulatory compliance, and supporting positive member relationships within the credit union.
More about Credit Union Collection Manager jobs
What cities are hiring for Credit Union Collection Manager jobs? Cities with the most Credit Union Collection Manager job openings:
What states have the most Credit Union Collection Manager jobs? States with the most job openings for Credit Union Collection Manager jobs include:
What job categories do people searching Credit Union Collection Manager jobs look for? The top searched job categories for Credit Union Collection Manager jobs are:
Credit Union Collection Manager jobs near you
Infographic showing various Credit Union Collection Manager job openings in the United States as of June 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $58,722 per year, or $28.2 per hour.

Loss Mitigation Specialist

OE Federal Credit Union

Livermore, CA • On-site

$28.28 - $30.03/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Overview
Join the Best "UNION" Credit Union Around!
In 1964, OE Federal Credit Union opened its doors to serve union members with a simple goal of providing a better alternative to banks. A credit union is more than a financial institution. We are a community, a family. Our teams are our greatest asset, we are energetic, dynamic, and passionate about assisting our members with financial wellness. Built on a foundation of union pride, OE Federal is a 1.5 billion company and the country's largest labor-based credit union serving more than 115,000 members nationwide!
Our People Make the Difference! Are you looking to take on a dynamic and challenging role? OE Federal is seeking to hire a Loss Mitigation Specialist!
Your Purpose
You will be responsible for member outreach to help borrowers with repayment solutions. Assisting members by presenting options for collateral retention such as forbearance and consumer loan deferral in accordance with the Credit Union Policies.
What You'll Do
To succeed in this position, you must be able to satisfactorily perform common, uncommon and complex occurrences of each of the following under general supervision from your manager:
  • Administer correspondence with members, both verbally and in writing, to obtain required documentation for loss mitigation review.
  • Execute on the Credit Union's loss mitigation strategies through early intervention outreach to real estate loans and other products as assigned.
  • Analyze the member's situation and collateral risk to identify alternative solutions, including repayment plans, loan modifications, short sales, forbearance plans and deed- in-lieu agreements.
  • Analyze loan application, financial documentation, credit report, property profile, note, and other loan documents to ensure the credit union's position is secured before proceeding with legal action.
  • Handle complex loan delinquency issues due to death and bankruptcy.
  • Investigate and respond to credit bureau disputes submitted through direct and indirect channels.
  • Maintain Credit Dispute logs to ensure compliance with regulatory requirements.
  • Provide accurate written correspondence to members based on dispute outcome.
  • Collaborate seamlessly with colleagues across departments and branches to deliver optimal and efficient service to our members. Uphold a standard of professionalism actively fostering positive relationships internally and externally.
  • Develop and maintain a comprehensive understanding of the credit union's products and services, ensuring compliance with applicable Federal and State laws, Credit Union banking regulations, and OE Federal Credit Union's policies and procedures and current promotions.
  • Perform other related duties as assigned.

The Ideal Candidate Will Possess
  • High School Diploma/GED and minimum 1 year of work experience in a similar role required.
  • Working knowledge and understanding of RESPA, Bankruptcy Law, and FCRA required.
  • Knowledge of credit union collection laws and regulations required.
  • Excellent interpersonal, verbal and written communication skills required.
  • Excellent attention to detail, time management, critical thinking and problem-solving skills required.
  • Proficiency with Microsoft Word, Excel and Outlook required.

Salary Range: $28.28 - $30.03/hour
OE Federal Credit Union offers competitive compensation. The offered salary considers experience, education, training, internal peer equity, job location and other business considerations when extending an offer. The salary outlined is based on working in Livermore, California. The salary range will adjust to the applicant's work location. In addition to competitive salaries:
We Offer Superior Benefits
  • We emphasize a work/life balance
  • Premium pay for bilingual skills (English/Spanish)
  • Medical, dental and vision benefits that cover the employee, spouse and dependents
  • Retiree medical benefits
  • A defined benefit Pension Plan with employer contributions of $3.50/hour
  • Life Insurance/AD&D
  • 11 ½ Paid Holidays per year
  • 17 days of Paid Time Off (PTO) to start
  • A 401(k) plan
  • Employee loan discounts
  • Casual dress code

Find your team, find your fit!
If you think this job is the right fit for you, fill out our on-line application. Our application is pretty simple - upload your resume and answer a few job-related questions. When you have completed the application, your information will be sent to our recruiting team.
OE Federal Credit Union partners with TQC to support our recruiting and hiring needs. TQC is a talent and acquisition firm acting as an extension of our HR team. When applying for a role with OE Federal, you may be contacted by TQC.

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