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Credit Union Collection Manager Jobs in Massachusetts

Mass Bay Credit Union

Branch Manager

Everett, MA · On-site

Branch Manager - F/T ABOUT USCelebrating over 85 years in business, Mass Bay Credit Union has over $300M in assets, continues to grow, and is proud to be 19,000 members strong! We've recently ...

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Credit Union Collection Manager information

See Massachusetts salary details

$33.9K

$64.1K

$119K

How much do credit union collection manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for credit union collection manager in Massachusetts is $64,131.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,200.00 and $71,500.00 per year, depending on experience, location, and employer.

What does a credit union collection manager do?

A Credit Union Collection Manager oversees the collections department within a credit union, ensuring that delinquent loans and accounts are handled efficiently and in compliance with regulations. They develop and implement policies for recovering overdue payments, supervise collections staff, and communicate with members to arrange payment plans or resolve outstanding debts. Their goal is to minimize losses for the credit union while maintaining positive member relationships.

What are the key skills and qualifications needed to thrive as a credit union collection manager?

To thrive as a Credit Union Collection Manager, you need a solid understanding of loan servicing, debt collection laws, and credit analysis, often supported by a degree in finance or business and relevant experience. Familiarity with collection management software, credit reporting systems, and regulatory compliance tools is typically required. Strong negotiation, problem-solving, and leadership skills help effectively manage collections staff and handle sensitive member interactions. These abilities are crucial for minimizing losses, maintaining regulatory compliance, and supporting positive member relationships within the credit union.

What are some common challenges faced by a credit union collection manager, and how can they be effectively addressed?

A Credit Union Collection Manager often faces challenges such as managing delinquent accounts while maintaining positive member relationships, staying compliant with evolving regulations, and balancing collection goals with member service. Navigating these issues requires strong communication skills, up-to-date knowledge of relevant laws, and the ability to develop effective repayment solutions tailored to members' situations. Building a collaborative team environment and leveraging technology for account tracking can also help streamline processes and improve overall collection outcomes.

Is debt collection a stressful job?

A Credit Union Collection Manager's role involves managing delinquent accounts and negotiating repayment plans, which can be stressful due to the need for strong communication and problem-solving skills. The job often requires handling difficult conversations and meeting collection targets, contributing to workplace stress levels. However, stress can vary based on individual resilience and workplace support systems.

What are popular job titles related to Credit Union Collection Manager jobs in Massachusetts?

For Credit Union Collection Manager jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Credit Union Collection Manager jobs in Massachusetts look for?

The top searched job categories for Credit Union Collection Manager jobs in Massachusetts are:

What cities in Massachusetts are hiring for Credit Union Collection Manager jobs?

Cities in Massachusetts with the most Credit Union Collection Manager job openings:

Credit Union Collection Manager jobs near you
Infographic showing various Credit Union Collection Manager job openings in Massachusetts as of August 2026, with employment types broken down into 77% Full Time, and 23% Part Time. Highlights an 100% In-person job distribution, with an average salary of $64,131 per year, or $30.8 per hour.

Collections Representative

Braintree, MA • On-site

Liberty Bay Credit Union
51 - 200 employees
Learn more about Liberty Bay Credit Unionexternal

$43K - $53K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 8 days ago

Job description

Think of us as a 100-year-old startup. As one of the oldest and most highly capitalized credit unions in the U.S., Liberty Bay Credit Union is arguably the best-kept secret in the financial space. We combine a century of New England stability with a fresh, high-energy purpose: to fuel the earning potential and personal ambitions of our hardworking members. We believe that advocacy, expertise, and honest guidance should be accessible to everyone. Based in Braintree, we are a member-owned, non-profit cooperative dedicated to providing work-class financial services to individuals and business members.


The Collections Department is responsible for the management, reporting, and recovery of outstanding debts from its members. The Collections department plays a critical role in reducing borrower loan losses to the Credit Union. 


The Collections Representative is responsible for the timely and efficient recovery of outstanding debts. This role will optimize collections while balancing the goodwill of members with the overall business interests of the credit union.  

RESPONSIBILITIES:

  • Monitor payments for late and/or delinquency status.  Follow up on delinquent, high-balance, and overdue credit balance accounts by phone and/or correspondence.  Ensure professional interface with members.
  • Contact  delinquent members by telephone and email to determine the reasons for balance or delinquency, and assist them in developing plans to bring accounts to a current status. Develop workout plans and collect on overdue accounts wherever possible.
  • Notify co-signers regarding the status of delinquent accounts.
  • Keep abreast of credit union collection policies and procedures as well as applicable external regulations.
  • Skip trace on loan accounts as required or directed.
  • Update files and system accounts via the credit union's delinquent loan recovery system.
  • Maintain detailed, accurate data for repossessions, bankruptcy file, charge-off list, etc.
  • Research payroll deductions, stops, starts, and changes as they may affect the status of a loan repayment.  Status code delinquency accounts so ATM/money line(s) will be interrupted.
  • Correct title issues and other problems both manually and in the system.
  • Process and monitor GAP and VSI Claims
  • Determine when to compromise and settle balances and when to initiate repossession proceedings.
  • When loan collateral should be repossessed, serve as liaison with attorneys or agencies in handling repossessions of collateral.
  • Prepare information required by collection agencies, and post receipts from collection agencies.
  • Maintain credit reporting disputes.

Requirements

  • A minimum of two years of experience in a collections department of a credit union or financial institution is required.
  • Requires a thorough knowledge of FDCPA UDAAP, CFPB, TCPA and Collection best practices as it relates to a credit union.
  • Ability to resolve challenging situations calmly and professionally.
  • Possesses excellent verbal, negotiation, customer service and communication skills.
  • Solid time management skills with ability to prioritize to successfully balance multiple tasks and requests.
  • Well organized, results driven, and strong attention to detail.
  • Ability to work independently and in a team environment, with desire to learn and grow.
  • Strong computer skills (spreadsheets and document preparation skills required); Google Workspace preferred.

The salary range for this position is $43,000 - $53,000

Benefits

We offer an extremely generous benefits package:

  • Health care plan (Employer paid)
  • Retirement plan (401k)
  • Life Insurance
  • Paid Time Off (vacation, sick, holidays)
  • Family Leave (maternity, paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Wellness Resources

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