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Credit Union Collection Manager Jobs (NOW HIRING)

Infuze Credit Union

Credit Advisor

Waynesville, MO · On-site

The Credit Advisor reports to the Credit Advisory Section Manager. Duties and Responsibilities ... Update new files with the Credit Union's collection attorney. Respond to credit disputes as needed.

Infuze Credit Union

Credit Advisor

Waynesville, MO · On-site

The Credit Advisor reports to the Credit Advisory Section Manager. Duties and Responsibilities ... Update new files with the Credit Union's collection attorney. Respond to credit disputes as needed.

Infuze Credit Union

Credit Advisor

Waynesville, MO · On-site

The Credit Advisor reports to the Credit Advisory Section Manager. Duties and Responsibilities ... Update new files with the Credit Union's collection attorney. Respond to credit disputes as needed.

Infuze Credit Union

Credit Advisor

Waynesville, MO · On-site

The Credit Advisor reports to the Credit Advisory Section Manager. Duties and Responsibilities ... Update new files with the Credit Union's collection attorney. Respond to credit disputes as needed.

AllCom Credit Union

Credit Union Teller

Worcester, MA · On-site

At AllCom Credit Union, we've been serving our members for over 100 years. We aren't just a bank, w ... Many of our senior managers started right here as tellers. we don't just offer jobs we offer paths ...

Lookout Credit Union

Resolutions Manager

Pocatello, ID · On-site

$60K/yr

Job Type Full-time Description The role of the Resolutions Manager is to preserve the Credit Union ... Maximize the collection and/or recovery of Credit Union assets from delinquent and charged off ...

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Credit Union Collection Manager information

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$31K

$58.7K

$109K

How much do credit union collection manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for credit union collection manager in the United States is $58,722.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $65,500.00 per year, depending on experience, location, and employer.

What does a credit union collection manager do?

A Credit Union Collection Manager oversees the collections department within a credit union, ensuring that delinquent loans and accounts are handled efficiently and in compliance with regulations. They develop and implement policies for recovering overdue payments, supervise collections staff, and communicate with members to arrange payment plans or resolve outstanding debts. Their goal is to minimize losses for the credit union while maintaining positive member relationships.

What are some common challenges faced by a credit union collection manager, and how can they be effectively addressed?

A Credit Union Collection Manager often faces challenges such as managing delinquent accounts while maintaining positive member relationships, staying compliant with evolving regulations, and balancing collection goals with member service. Navigating these issues requires strong communication skills, up-to-date knowledge of relevant laws, and the ability to develop effective repayment solutions tailored to members' situations. Building a collaborative team environment and leveraging technology for account tracking can also help streamline processes and improve overall collection outcomes.

What are the key skills and qualifications needed to thrive as a credit union collection manager?

To thrive as a Credit Union Collection Manager, you need a solid understanding of loan servicing, debt collection laws, and credit analysis, often supported by a degree in finance or business and relevant experience. Familiarity with collection management software, credit reporting systems, and regulatory compliance tools is typically required. Strong negotiation, problem-solving, and leadership skills help effectively manage collections staff and handle sensitive member interactions. These abilities are crucial for minimizing losses, maintaining regulatory compliance, and supporting positive member relationships within the credit union.
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Credit Union Collection Manager jobs near you
Infographic showing various Credit Union Collection Manager job openings in the United States as of August 2026, with employment types broken down into 71% Full Time, and 29% Part Time. Highlights an 100% In-person job distribution, with an average salary of $58,722 per year, or $28.2 per hour.

Credit Advisor

Infuze Credit Union

Waynesville, MO • On-site

Full-time

Posted 9 days ago

Job description

Description:

Overview:

The Credit Advisor preserves the Credit Union’s assets by controlling delinquent accounts, identifying outstanding debts, locating and contacting debtors, and planning a course of action to recover outstanding payments and outstanding collateral. The Credit Advisor reports to the Credit Advisory Section Manager.


Duties and Responsibilities:


  • Contact members with outstanding debt and screen member references when applicable. Perform skip tracing, credit-bureau pulls, and searches to locate delinquent members.
  • Maintain accurate files and reports on all collection activities. Update account status and database daily to ensure CAS staff have access to all relevant information. Update negative share accounts daily, including but not limited to processing charge-offs, collecting recovery payments, and notifying loan servicers and other vendors of current balances.
  • Track all assigned accounts to identify outstanding debts; alert superiors of members' unwillingness or inability to pay as needed and provide recommendations to repossess collateral when other arrangements to bring the loan current are unsuccessful.
  • Mail legal notices as needed to protect the Credit Union's assets. Plan a course of action to recover outstanding balances and negotiate payoff deadlines and payment arrangements, including fresh start and repayment loans.
  • Answer member questions and respond to member complaints; create trusting relationships with members to avoid future default.
  • Maintain daily recovery efforts, including but not limited to the collection of returned checks, ODP charge-offs, and deficiency balances. Update new files with the Credit Union's collection attorney. Respond to credit disputes as needed.
  • Remain current on and adhere to all applicable laws, regulations, and compliance guidelines related to the debt collection process. Maintain a working knowledge of all Credit Union products and services to encourage cross-selling options that benefit members.
  • Perform other duties as assigned.

Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Requirements:

Education and Experience:

Experience

Six months to two years of similar or related experience, including time spent in preparatory positions.

Education

High school degree or GED is required

Skills

  • Must have strong interpersonal skills, including written and verbal communication
  • Ability to remain calm in stressful situations while maintaining high levels of professionalism
  • Efficient clerical skills necessary, including navigating a computer system/typing
  • Attention to detail necessary, including ability to perform daily work functions with minimal error

ADA Requirements:

Individuals must bend, sit, and stand to perform primarily sedentary work with limited physical exertion and occasional lifting up to 25 lbs. Must be capable of climbing/descending stairs in an emergency. Must operate standard office equipment, including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on a computer for an average of 6-8 hours per day, when necessary. Must work extended hours or travel off-site whenever required or requested by management. Must be capable of regular, reliable, and timely attendance.

Acknowledgement:

This job description is not a contract and should not be presumed to guarantee employment. Infuze Credit Union is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, color, religion, gender, national origin, disability, age, or any other category protected by law.