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Credit Union Collection Manager Jobs (NOW HIRING)

Gallup

Credit Union Manager

Omaha, NE · On-site

Credit Union Manager Omaha Riverfront Lead with purpose. Safeguard accuracy. Champion financial wellbeing. Gallup is seeking a talented, hands-on leader who can own sophisticated accounting work ...

Lookout Credit Union

Resolutions Manager

Pocatello, ID · On-site

$60K/yr

Job Type Full-time Description The role of the Resolutions Manager is to preserve the Credit Union ... Maximize the collection and/or recovery of Credit Union assets from delinquent and charged off ...

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Credit Union Collection Manager information

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$31K

$58.7K

$109K

How much do credit union collection manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for credit union collection manager in the United States is $58,722.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $65,500.00 per year, depending on experience, location, and employer.

What does a credit union collection manager do?

A Credit Union Collection Manager oversees the collections department within a credit union, ensuring that delinquent loans and accounts are handled efficiently and in compliance with regulations. They develop and implement policies for recovering overdue payments, supervise collections staff, and communicate with members to arrange payment plans or resolve outstanding debts. Their goal is to minimize losses for the credit union while maintaining positive member relationships.

What are the key skills and qualifications needed to thrive as a credit union collection manager?

To thrive as a Credit Union Collection Manager, you need a solid understanding of loan servicing, debt collection laws, and credit analysis, often supported by a degree in finance or business and relevant experience. Familiarity with collection management software, credit reporting systems, and regulatory compliance tools is typically required. Strong negotiation, problem-solving, and leadership skills help effectively manage collections staff and handle sensitive member interactions. These abilities are crucial for minimizing losses, maintaining regulatory compliance, and supporting positive member relationships within the credit union.

What are some common challenges faced by a credit union collection manager, and how can they be effectively addressed?

A Credit Union Collection Manager often faces challenges such as managing delinquent accounts while maintaining positive member relationships, staying compliant with evolving regulations, and balancing collection goals with member service. Navigating these issues requires strong communication skills, up-to-date knowledge of relevant laws, and the ability to develop effective repayment solutions tailored to members' situations. Building a collaborative team environment and leveraging technology for account tracking can also help streamline processes and improve overall collection outcomes.

Is debt collection a stressful job?

A Credit Union Collection Manager's role involves managing delinquent accounts and negotiating repayment plans, which can be stressful due to the need for strong communication and problem-solving skills. The job often requires handling difficult conversations and meeting collection targets, contributing to workplace stress levels. However, stress can vary based on individual resilience and workplace support systems.
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Credit Union Collection Manager jobs near you
Infographic showing various Credit Union Collection Manager job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $58,722 per year, or $28.2 per hour.

Payment Services Associate/Collector

Kinetic Credit Union

Columbus, GA • On-site

$15.75 - $21.50/hr

Full-time

Re-posted yesterday

Job description

Job Type
Full-time
Description
Job Title: Payment Service Associate
Report To: Payment Services Manager
Position: Full-time Hourly/Non-Exempt
Location: In-person - 13th St branch
Monday - Friday 8:30 - 5pm
General Purpose
Responsible for identifying and collecting all credit union loans which are late, delinquent, potentially delinquent or charged-off. Responsible for the daily operations relating to the Overdraft Privilege Program Service.
Essential Duties/Responsibilities
  1. Contacts delinquent members to discuss their accounts which are less than 30 days delinquent.
  2. Determines delinquency causes. If appropriate, offers and provides financial counseling to the member whose account is delinquent, makes recommendations and establishes proper corrective action to bring the loan current.
  3. Mails collection letters to members. Documents collection actions taken and refers serious problems to credit union management or the credit union's collection agency. Maintains delinquency and collection history on all delinquent loan and collection activity.
  4. Serves as the contact for the credit union's collection agency.
  5. Researches posting and transaction mistakes.
  6. Processes Extension and due date requests.
  7. Post and balance checks received on a daily basis.
  8. Assists with overseeing daily payment services department operations. Ensures proper adherence to credit union delinquent notice policies and procedures and that all collection practices are in accord with legal requirements and regulatory policies and procedures.
  9. Prepares delinquent loan report, month end reports and statistics as needed for Payment Services Mgr.
  10. Attend annual training on BSA/AML to remain current on any changes to these policies and procedures and remain compliant
  11. Participates in the Community Involvement goals of the credit union.
  12. Orders supplies for the department as needed.
  13. Reviews accounts to determine if overdraft privilege will be restored after it has been suspended.
  14. Serves as point of contact for all members (internal and external) in relations to the overdraft privilege program.

Additional Duties/Responsibilities
  1. Remains current on legal and regulatory issues, which may affect Payment Services.
  2. Provides debt and financial counseling using established procedures.
  3. Assists in maintaining collections records using established procedures.
  4. Completes SAN (Suspicious Activity Narrative) when applicable according to policies and procedures set forth by Kinetic Credit Union, in accordance to BSA/AML regulations, and turns over to appropriate parties in a timely manner.
  5. Responsible for completing Information Security Awareness training as directed by management.
  6. Responsible for complying with GLBA, Safe Act, Regs B, D, E, CC, Z and other regulatory requirements
  7. Performs additional duties as directed by management.

Technology Requirements
  1. Employees must have smartphone (iOS or Android) to access company applications for tasks and security purposes.
  2. Employees must install and use designated apps for access control and two-factor authentication to access company systems.

Requirements
  • Job requires a high school diploma or the equivalent and a commensurate level of language, math, and reasoning skills.
  • In addition, three years of experience in a related field is preferred.
  • Formal training should be supplemented with continuing education.

Work Environment/Physical Activities
  • This role is primarily sedentary, involving des-based work, extended periods of sitting, and frequent computer use.
  • When covering or assisting within the department, must be able to lift, carry, bend, twist, and move items weighing up to 25 lbs.
  • The job calls for a high degree of mental concentration to interpret and act upon a wide range of situations.
  • The job requires a high degree of attention to details.
  • Job requires access to credit union's network and core data processing system. Core system roles are assigned by Divisional Vice President

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