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Credit Union Collection Manager Jobs in Tennessee

Resound Credit Union

Collections Manager

Nashville, TN · On-site

... collection procedures must be approved.Prepares, implements, and supervises the budget for the department that is consistent with the long-range plan of the credit union.Recommends to management ...

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Credit Union Collection Manager information

See Tennessee salary details

$28.1K

$53.3K

$98.9K

How much do credit union collection manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for credit union collection manager in Tennessee is $53,297.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,800.00 and $59,400.00 per year, depending on experience, location, and employer.

What does a credit union collection manager do?

A Credit Union Collection Manager oversees the collections department within a credit union, ensuring that delinquent loans and accounts are handled efficiently and in compliance with regulations. They develop and implement policies for recovering overdue payments, supervise collections staff, and communicate with members to arrange payment plans or resolve outstanding debts. Their goal is to minimize losses for the credit union while maintaining positive member relationships.

What are some common challenges faced by a credit union collection manager, and how can they be effectively addressed?

A Credit Union Collection Manager often faces challenges such as managing delinquent accounts while maintaining positive member relationships, staying compliant with evolving regulations, and balancing collection goals with member service. Navigating these issues requires strong communication skills, up-to-date knowledge of relevant laws, and the ability to develop effective repayment solutions tailored to members' situations. Building a collaborative team environment and leveraging technology for account tracking can also help streamline processes and improve overall collection outcomes.

What are the key skills and qualifications needed to thrive as a credit union collection manager?

To thrive as a Credit Union Collection Manager, you need a solid understanding of loan servicing, debt collection laws, and credit analysis, often supported by a degree in finance or business and relevant experience. Familiarity with collection management software, credit reporting systems, and regulatory compliance tools is typically required. Strong negotiation, problem-solving, and leadership skills help effectively manage collections staff and handle sensitive member interactions. These abilities are crucial for minimizing losses, maintaining regulatory compliance, and supporting positive member relationships within the credit union.
What are popular job titles related to Credit Union Collection Manager jobs in Tennessee? For Credit Union Collection Manager jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Credit Union Collection Manager jobs in Tennessee look for? The top searched job categories for Credit Union Collection Manager jobs in Tennessee are:
Credit Union Collection Manager jobs near you
Infographic showing various Credit Union Collection Manager job openings in Tennessee as of August 2026, with employment types broken down into 71% Full Time, and 29% Part Time. Highlights an 100% In-person job distribution, with an average salary of $53,297 per year, or $25.6 per hour.

Collections Manager

Resound Credit Union

Nashville, TN • On-site

Full-time

Posted 15 days ago

Job description

ARE WE THE COMPANY FOR YOU?
Are you looking for a position that you can really enjoy? Resound Credit Union is truly a positive and fun place to work! Our employees love working together as a team, learning new things, and helping others! We value our employees and provide excellent benefits and the opportunity to grow in a professional business environment. We are looking for a full-time Collections Manager to join our growing team! This position is located at our Nashville location.
ABOUT RESOUND CREDIT UNION:
Resound Credit Union currently has seven locations that surround the Nashville area. These locations serve over 50,000 members. Founded in 1955, Resound Credit Union is guided by the philosophy of people helping people. At Resound, we not only offer the most competitive rates possible, but also provide exceptional service to our members and their families. We are Not for profit, Not for Charity, but for Service.
IS THIS POSITION FOR YOU?
As a Collections Manager, you are responsible for a variety of duties relating to the administration and operation of the Collections Department, which includes records, collections, and insurance. Responsible for coaching and supervising the staff. Ensures collection policies and procedures, and state and federal laws and regulations, are being adhered to
DUTIES AND RESPONSIBILITIES:
  1. Provides training to all personnel in the Collections Department.
  2. Supervises all personnel in the Collections Department, ensuring work is completed timely and accurately.
  3. Monitors time and attendance of personnel in the Collections Department.
  4. Monitors the collection of all loans and debt instruments.
  5. Establishes and maintains effective collection procedures.
  6. Reviews accounts assigned to Collections Specialists where action beyond routine collection procedures must be approved.
  7. Prepares, implements, and supervises the budget for the department that is consistent with the long-range plan of the credit union.
  8. Recommends to management loans to be charged off on a monthly basis. Provides report to present for approval to the Board of Directors.
  9. Maintains a current manual of operations for Collections Department. Operating procedures for all major activities within the department should be included.
  10. Annually provides a written performance evaluation for department staff.
  11. Maintains current, in-depth knowledge of bankruptcy and litigation of delinquent accounts.
  12. Oversees the repossession of collateral on delinquent loans, real estate foreclosures, and other matters that require legal advice and assistance.
  13. Maintains all records of the collection program, including charged off loans, and updates information tracking systems.
  14. Is knowledgeable of all government rules, regulations, and laws pertaining to the operation of all areas under the Collections Department.
  15. Attends court hearings as required.
  16. Oversees vehicle titles and insurance products offered by the Credit Union.
  17. Performs other duties as assigned.

JOB SPECIFICATIONS:
Education
High school diploma is required. College, business school, or related post high school training or equivalent related experience is preferred. A degree in Business, Finance, Economics, or related area from an accredited four-year college or university is desired.
Experience
Minimum of five years of financial institution experience managing a collection program of comparable or greater scale is preferred. Prefer experience in collection of consumer loans, credit cards, or similar accounts.
Physical, mental, and visual requirements
Most of the essential functions of this position are performed while seated at a desk. Extensive telephone work is performed, requiring good verbal communication skills. In working with repossessed collateral and foreclosed property, heavy lifting may be required at times. The Manager must be able to move freely from one area to another, as well as occasionally travel to areas within Middle Tennessee to inspect properties as needed. Property inspection often requires the ability to negotiate rough terrain and steep areas. Much of the work is performed using a personal computer and requires excellent visual, audio, and manual dexterity. The volume and nature of the duties of this position require the physical and mental stamina to handle multiple functions, meet required deadlines, and withstand periods of high stress.
Other
A valid Tennessee driver's license is required as the company car is often used for this position.
PERSONAL QUALIFICATIONS:
This position requires a professional appearance and leadership qualities with the ability to coach, lead, and motivate staff. Must have excellent analytical and problem-solving skills with strong attention to detail, personal initiative, and display good judgment. Good organization, planning, and communication skills are required. A high degree of integrity, honesty, and dependability are necessary. Must work effectively with other departments and branches, function as a team player, and cooperate with co-workers, members, and business associates.
Resound Credit Union is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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