Credit Union Collection Manager Jobs in Tennessee

Ascend is the largest credit union in Middle Tennessee and one of the largest credit unions in the United States, with over $4 billion in assets. With an occupation-based field of membership, Ascend is focused on the expansion and diversification of the select employee groups it serves, which creates greater security for the credit union and its member-owners. Approximately 650 employees serve more than 250,000 members from 28 Middle Tennessee branch locations, Regional Operations Center, Teller Center and Corporate Headquarters. Ascend recognizes that its employees are critical to the credit union’s sustained success and future growth. Our employees are the face of the credit union and their personal successes fuel the success of the team. Through collaboration between employees, management, our membership and our Board, we fuel an engine that propels the credit union forward.

Thank you for your interest in a career with Ascend Federal Credit Union! Being employed by Ascend is vastly different than just holding a job. The credit union prides itself on providing employees rewarding career opportunities, competitive benefits and a unique work culture. The credit union’s commitment to its employees is fostered by its commitment to the member-owners, ensuring dedicated and engaged employees to serve the membership. Ascend’s vision to be the most loved credit union in our market by employees and members alike has earned the credit union distinctions including Federal Credit Union of the Year (NAFCU, 2015), Best Credit Union to Work For (2016-2025) and Training MVP Awards (2015-2026).

Collect charged-off loan accounts and assist with overall recovery of funds on charge-off loans and judgment accounts. Responsible for collecting, maintaining and reporting of 1099C charged-off loan accounts.

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• Contact members and joint borrowers by telephone and written correspondence to collect charged-off loans and judgment accounts. 
• Monitor charged-off loan and judgment payment arrangements. 
• Collect charged-off loans on the annual 1099C report, maintain and collect the accumulative list of 1099C loan accounts and report 1099C, as applicable. 
• Skiptrace utilizing Accurint, The Work Number, and Credit Reports. 
• Research to obtain addresses for issuing alias summons. 
• Research judgment for consideration of reviving. 
• Submit accounts to the legal department for legal action.  
• Remove lines of credit and request Adverse Action Notices. 
• Hotcard ATM and debit cards. 
• Collect attorney fees and collection expenses. 
• Assist in collection of share draft charges.  
• Research to acquire information necessary for issuing garnishments, executions and levies and upon receipt of judgment, submit to the legal department for appropriate action. 
• Update information to the credit bureaus. 
• Update credit reports for paid charged-off accounts. 
• Convert accounts from share loss back to regular accounts, when paid in full. 
• Post judgment and attorney checks, update in Excel and forward information to the applicable collector. 
• Post bankruptcy checks and perform account maintenance. 
• Process returned mail to locate current address. 
• Review TN Anytime for liens. 
• Research accounts, as necessary, including bankruptcy and estate claims. 
• Transfer funds on the 1-29 Days Delinquent View. 
• Work the First Payment Default View. Research and contact members and co-borrowers regarding past due payments. 
• Maintain weekly reports including Work Report, Collection Incentive, and Charge-offs. 
• Provide support to front office employees with delinquent and charged-off loans, returned checks, and charged-off share draft account matters, repossessions, share-loss accounts, bankruptcy accounts and levies.

Please note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The organization reserves the right to modify, add, or remove duties at any time, with or without notice, to meet business needs.

Education:

• High school graduate or equivalent.  

Experience:

• One to three years of similar or related experience. One year of credit union experience desired. 

Knowledge, Skills, and Abilities:

• Excellent verbal communication skills to communicate professionally. 
• A high degree of poise and tact to represent the credit union positively in outside contacts. 
• Ability to organize and prioritize work with minimum supervision. 
• Working knowledge of computer programs such as Microsoft Outlook, Word, Excel, Access and the internet desired. 
• Regular and reliable attendance is required. 
• Possession of a valid, unrestricted driver’s license.
• Ability to operate or have ability to be trained to operate related office equipment, including calculator, check and receipt printers, computer terminal (PC), multifunction copier, telephone and typewriter.

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Ascend Federal Credit Union is an Equal Opportunity Employer.