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Creative Virtual Assistant Jobs (NOW HIRING)

Selene Holdings

Sr. Telephony Analyst

Dallas, TX · On-site

$87K - $115K/yr

A positive attitude coupled with proven creative thinking and actions are all attributes we seek in ... Manage and support Intelligent Virtual Assistant (IVA) technologies, including implementation ...

Selene Holdings

Sr. Telephony Analyst

Dallas, TX · On-site

$87K - $115K/yr

A positive attitude coupled with proven creative thinking and actions are all attributes we seek in ... Manage and support Intelligent Virtual Assistant (IVA) technologies, including implementation ...

Bjak Sdn Bhd

Creative Director

New York, NY · On-site

Our mission is to build a proactive smart assistant for everyday users to bring intelligence to ... Interviews will be conducted via virtual meetings and/or onsite. We value transparency and ...

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How much do creative virtual assistant jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for creative virtual assistant in the United States is $24.40, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $27.40 per hour, depending on experience, location, and employer.

What is a creative virtual assistant?

A Creative Virtual Assistant is a remote professional who provides creative support services such as graphic design, content creation, social media management, and branding assistance to businesses or entrepreneurs. They combine administrative skills with creative expertise to help clients execute visually appealing and engaging projects. Creative Virtual Assistants work from their own location, communicating with clients via email, chat, or video calls, and use various digital tools to deliver high-quality creative work. Their flexibility and specialized skills make them valuable assets for businesses looking to enhance their online presence and marketing efforts.

What skills and qualifications are needed to thrive as a creative virtual assistant?

To thrive as a Creative Virtual Assistant, you need strong organizational abilities, creative problem-solving skills, and proficiency in administrative tasks, often supported by a background in communications or marketing. Familiarity with tools like Canva, Adobe Creative Suite, project management platforms, and social media scheduling systems is highly beneficial. Excellent time management, adaptability, and strong written and verbal communication are standout soft skills for this role. These skills ensure efficient support, high-quality creative output, and seamless collaboration with clients in a remote environment.

How does a creative virtual assistant typically collaborate with clients and team members remotely?

As a Creative Virtual Assistant, you’ll often work with clients and team members across different time zones and platforms. Collaboration usually happens through tools like Slack, Trello, Asana, or email, where you’ll coordinate on projects such as social media content, graphic design, or blog scheduling. Clear communication and prompt updates are key, as you may need to manage feedback loops and revisions online. You’ll also need to be proactive in suggesting creative solutions and staying aligned with the client’s brand vision, making digital collaboration skills essential for success.

What is the difference between Creative Virtual Assistant vs Administrative Virtual Assistant?

AspectCreative Virtual AssistantAdministrative Virtual Assistant
Primary FocusCreative tasks like content creation, graphic design, social media managementAdministrative tasks like scheduling, email management, data entry
Skills & CertificationsDesign tools, content writing, marketing skillsOrganizational skills, MS Office, communication skills
Work EnvironmentRemote, project-based, creative agencies or businessesRemote, corporate or small business settings

The main difference between a Creative Virtual Assistant and an Administrative Virtual Assistant lies in their focus and skill set. Creative Virtual Assistants handle tasks related to content creation and design, while Administrative Virtual Assistants focus on organizational and clerical duties. Both roles are remote and support businesses across various industries, but their core responsibilities and required skills differ significantly.

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Creative Virtual Assistant jobs near you
Infographic showing various Creative Virtual Assistant job openings in the United States as of August 2026, with employment types broken down into 57% Full Time, 31% Part Time, and 12% Contract. Highlights an 50% In-person, 4% Hybrid, and 46% Remote job distribution, with an average salary of $50,749 per year, or $24.4 per hour.

Sr. Telephony Analyst

Selene Holdings

Dallas, TX • On-site

$87K - $115K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!
The Senior Telephony Analyst serves as a key contributor to the design, administration, optimization, and advancement of Selene's contact center technology environment. This role combines telephony administration, IVR/IVA development, contact center engineering, reporting, and operational strategy to improve borrower experience, maximize operational efficiency, and support business growth.
The ideal candidate will possess deep expertise in telephony systems, IVR programming, intelligent virtual assistant (IVA) technologies, inbound and outbound call routing strategies, and contact center operations. This individual will act as a strategic partner to Operations, Technology, and Business stakeholders by providing technical leadership, supporting innovative customer engagement solutions, and ensuring the contact center technology stack remains scalable, compliant, and effective.
Essential Duties and Responsibilities
Telephony Administration & Contact Center Engineering
  • Serve as the primary administrator for Selene's contact center platforms, including Alvaria Cloud, dialer campaigns, inbound queue management, call routing strategies, and Interactive Voice Response (IVR) systems.
  • Design, configure, maintain, and optimize inbound and outbound call-routing solutions to improve operational effectiveness, customer experience, and regulatory compliance.
  • Manage and support Intelligent Virtual Assistant (IVA) technologies, including implementation, configuration, troubleshooting, enhancement, and ongoing optimization.
  • Provide on-demand technical support and consultation to business teams utilizing IVR, IVA, and contact center technologies.
  • Partner with internal technology teams, vendors, and stakeholders to identify opportunities for platform enhancements, automation, and process improvements.
  • Support future-state contact center initiatives involving AI-driven customer engagement, self-service capabilities, and advanced telephony solutions.
  • Act as a subject matter expert on contact center architecture, call flow design, routing logic, and telephony systems administration.
Dialer Strategy & Campaign Management
  • Develop and manage daily, weekly, and monthly dialer outreach strategies, campaigns, priorities, and schedules.
  • Configure and monitor campaign execution to ensure alignment with operational goals, investor requirements, and servicing strategies.
  • Make real-time intraday adjustments to dialing strategies and routing configurations to optimize service levels and outbound performance.
  • Evaluate campaign effectiveness and recommend process improvements to maximize right-party contact rates and operational efficiency.
Analytics & Reporting
  • Create, publish, monitor, and maintain operational reporting and dashboards supporting contact center leadership.
  • Analyze contact center performance data to identify trends, risks, opportunities, and performance gaps.
  • Provide business insights and recommendations based on key performance indicators (KPIs), operational metrics, customer behavior, and workforce trends.
  • Partner with reporting and business intelligence teams to develop scalable reporting solutions and automated data delivery mechanisms.
  • Track and provide feedback to leadership regarding agent productivity, campaign performance, investor results, service levels, and operational effectiveness.
Process Improvement & Business Support
  • Assist in developing scalable operational structures, reporting frameworks, and technology processes that support business growth and evolving customer needs.
  • Continuously evaluate contact center workflows and identify opportunities for automation, efficiency improvements, and enhanced customer experience.
  • Collaborate across Operations, Technology, Compliance, and Vendor Management teams to implement strategic initiatives.
  • Translate business requirements into technical solutions and ensure successful implementation within the telephony environment.
  • Clearly communicate technical concepts, operational strategies, project updates, and recommendations to both technical and non-technical stakeholders.
Compliance & Risk Management
  • Ensure telephony solutions, IVR workflows, messaging strategies, and customer communications meet regulatory and servicing requirements.
  • Establish internal controls, monitoring processes, and operational oversight routines to reduce compliance and operational risk.
  • Support audit, compliance, and governance initiatives related to contact center technology and customer communications.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and experience required.
Required Experience
  • Minimum 5 years of experience within a Contact Center, Telephony Engineering, Contact Center Technology, Workforce Management, or Customer Experience environment.
  • Experience administering enterprise telephony platforms such as Alvaria Cloud, Genesys Cloud, NICE, Five9, Amazon Connect, or similar technologies.
  • Direct experience designing, supporting, or managing IVR (Interactive Voice Response) systems.
  • Experience implementing, supporting, or optimizing Intelligent Virtual Assistant (IVA), conversational AI, chatbot, or voice automation technologies.
  • Experience managing inbound and outbound call-routing strategies, queue design, and routing logic.
  • Strong background in contact center engineering, telephony architecture, and customer engagement technologies.
  • Experience supporting large-scale contact center operations with geographically dispersed teams.
  • Experience working closely with operational leadership to align technology solutions with business objectives.
Preferred Qualifications
  • Experience within mortgage servicing, financial services, banking, insurance, or other regulated industries.
  • Experience integrating telephony platforms with servicing systems, CRM platforms, knowledge bases, or workflow solutions.
  • Familiarity with AI-enabled contact center technologies, conversational AI, speech analytics, and automation platforms.
  • Experience supporting cloud-based contact center environments.
  • Knowledge of workforce management and contact center reporting methodologies.
Technical Skills
  • Alvaria Cloud (Outreach, Manager, CX Business UI)
  • IVR development and administration
  • IVA / Conversational AI platforms
  • Call flow design and optimization
  • Inbound and outbound call routing
  • Contact center reporting and analytics
  • Dialer campaign administration
  • Data analysis and operational reporting
  • Microsoft Excel and reporting tools
  • Contact center platform integrations

Why Selene?
Benefits
Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:
  • Paid Time Off (PTO)
  • Medical, Dental &Vision
  • Employee Assistance Program
  • Flexible Spending Account
  • Health Savings Account
  • Paid Holidays
  • Company paid Life Insurance
  • Matching 401(k) Plan

The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.
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