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Contract Microsoft Help Desk Jobs (NOW HIRING)

SOSi

Help Desk Lead

Doral, FL

This position is contingent upon contract award** SOSi is seeking a Help Desk Lead to support ... Desirable but not required certifications include ITIL Foundation Certification, Microsoft ...

TEKsystems

Help Desk Role

Kansas City, MO

$34.46/hr

Windows operating systems Microsoft 365 applications Active Directory user accounts VPN ... is a Contract position based out of Kansas City, MO. Pay and Benefits The pay range for this ...

SOSi

Help Desk Lead

Doral, FL

This position is contingent upon contract award** SOSi is seeking a Help Desk Lead to support ... Desirable but not required certifications include ITIL Foundation Certification, Microsoft ...

AXIS Management Group, LLC

Be Seen First

Help Desk Technician

Arlington, VA · On-site

$55K - $65K/yr

Support Microsoft 365 applications and collaboration services, including Outlook, Teams, OneDrive ... contract. Preferred Qualifications Relevant industry certifications are preferred but not required ...

New

Care Network

Help Desk Technician

Valley Stream, NY

$21 - $28.25/hr

Ability to document technical issues and resolution of tickets via help desk ticketing system ... Proficiency with Office 365, including Microsoft Outlook, Microsoft Word, Microsoft Excel.

TEKsystems

Help Desk Role

Kansas City, MO

$34.46/hr

Windows operating systems Microsoft 365 applications Active Directory user accounts VPN ... is a Contract position based out of Kansas City, MO. Pay and Benefits The pay range for this ...

TriOptus LLC

Help Desk Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

Job Title: Help Desk Analyst Location: Atlanta, GA 30334 (Remote) Duration: 12+ Month ... Experience in Microsoft Office Required * Experience in customer service Required

STI

Help Desk Coordinator

Trenton, NJ · On-site

Qualifications and Skills Desired: • Microsoft Windows 10 • Knowledge of Microsoft Windows ... Help Desk and IT Operations procedures. • Log all incoming problems and requests and actions ...

NeevSys Inc

Help Desk Manager

Rockville, MD · On-site

Contingent upon contract award Position Overview NeevSys is seeking an experienced Help Desk ... Coordinate support through ServiceNow, email, Microsoft Teams, telephone, remote sessions, and ...

InstantServe LLC

Help Desk Technician

Middletown, CT · On-site

$20.25 - $27.50/hr

Help Desk Technician Location : Middletown, CT Job Summary :- We are seeking a Help Desk Technician ... Working knowledge of Microsoft Active Directory. * Experience supporting Windows 10 and Windows 11 ...

SOSi

Help Desk Representative

FL · Remote

$18 - $23/hr

This position is contingent upon contract award** SOSi is seeking a Help Desk Representative to ... Experience with Microsoft Windows, macOS, and cloud-based IT support tools is required.

Connection

Be Seen First

Help Desk Support Technician

Brea, CA · On-site

$29/hr

Contract through the end of the year Travel: None Ready to hire ASAP! Position Overview Our client ... Familiarity with Microsoft Windows operating systems and Microsoft Office * Exposure to ticketing ...

Judge Group, Inc.

Help Desk Analyst

Scottsdale, AZ · On-site

$20 - $23/hr

Our large, FINTECH client is currently seeking a Help Desk Analyst (Contract/5 days/week) in Malvern, PA for a 3 Month Contract to support onboarding . Heavy focus on customer service skills.

Prescient Edge

Help Desk Lead

Miami, FL · On-site

Please note that the availability of this position is contingent upon contract award. Benefits: At ... Desirable but not required certifications include ITIL Foundation Certification, Microsoft ...

Cayuse Holdings

Help Desk Field Technician

Edison, NJ

$40 - $50/hr

Independent Contract (Contractor / Non-Employee) Start Date: ASAP Pay Rate: $40-50/hr 1099 / C2C ... with Microsoft Office, email, VPN, and remote access. * Document and track issues in the IT ...

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All JobsContract Microsoft Help Desk Jobs

Contract Microsoft Help Desk information

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How much do contract microsoft help desk jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for contract microsoft help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are some common challenges faced by Contract Microsoft Help Desk professionals, and how can they be addressed?

Contract Microsoft Help Desk professionals often encounter challenges such as managing a high volume of support tickets, quickly adapting to different organizational environments, and staying current with Microsoft product updates. To address these challenges, it’s beneficial to develop strong time-management skills, actively participate in ongoing training, and leverage available documentation and knowledge bases. Building effective communication with both end-users and permanent IT staff also helps ensure smoother issue resolution and a successful contract engagement.

What is a Contract Microsoft Help Desk?

A Contract Microsoft Help Desk is an outsourced or temporary support service that assists businesses and users with Microsoft products, such as Windows, Office 365, and Azure. These help desk professionals troubleshoot technical issues, answer questions, and provide guidance on using Microsoft software. They are usually hired on a contract basis, either through a staffing agency or directly by companies, to provide technical support for a set period or project. This arrangement allows organizations to scale their support needs without hiring full-time staff.

What are the key skills and qualifications needed to thrive as a Contract Microsoft Help Desk specialist?

To thrive as a Contract Microsoft Help Desk specialist, you need a solid understanding of Microsoft operating systems, Office 365, troubleshooting techniques, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems like ServiceNow, and Microsoft Active Directory is commonly required. Strong communication, patience, and problem-solving abilities help in effectively assisting users and managing technical issues. These skills ensure efficient resolution of technical problems, high user satisfaction, and reliable IT support in dynamic business environments.

What is the difference between Contract Microsoft Help Desk vs Contract IT Support Specialist?

AspectContract Microsoft Help DeskContract IT Support Specialist
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA A+, Network+, Microsoft certifications (e.g., MCSA)
Work EnvironmentHelp desk, remote or on-site support, customer interactionTechnical support, troubleshooting, on-site or remote
Industry UsageIT service providers, corporate IT departmentsIT service providers, corporate IT teams, tech companies

Contract Microsoft Help Desk roles focus on providing end-user support for Microsoft products, often involving troubleshooting and customer service. Contract IT Support Specialist positions may cover a broader range of IT issues, including hardware, software, and network support. While both roles require similar certifications and work environments, the Help Desk role is more customer-facing and product-specific, whereas IT Support Specialists handle diverse technical problems across systems.

What cities are hiring for Contract Microsoft Help Desk jobs? Cities with the most Contract Microsoft Help Desk job openings:
What are the most commonly searched types of Microsoft Help Desk jobs? The most popular types of Microsoft Help Desk jobs are:
What states have the most Contract Microsoft Help Desk jobs? States with the most job openings for Contract Microsoft Help Desk jobs include:
Contract Microsoft Help Desk jobs near you

Help Desk Lead

SOSi

Doral, FL

Full-time

Re-posted 26 days ago

Job description

Company Description

Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.

Job Description

**This position is contingent upon contract award**

SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to further develop, integrate, and sustain a scalable, federated data ecosystem that enhances interoperability, governance, and mission-driven analytics for a DoD customer. The primary objective of the program is to bridge the operational gaps between DoD, IC, interagency, and non-traditional international partners to enable real-time information sharing, dynamic data integration, and mission-tailored analytical capabilities.

Essential Job Duties:

  • Manage global authentication support operations, ensuring efficient troubleshooting of user access issues related to IAM, security policies, and cloud authentication systems.
  • Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and escalation procedures.
  • Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or JIRA, ensuring structured ticket tracking and reporting.
  • Provide technical support for CAC authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and access control policies.
  • Submit the Help Desk Performance & Support Metrics Report, detailing ticket resolution rates, user support trends, and SLA adherence  
Qualifications

Minimum Requirements

  • Active TS-SCI Clearance.
  • Bachelor's degree in Information Technology, Computer Science, or a related field, or
    • five (5) years of equivalent experience in IT service management.
  • Demonstrated experience in managing a help desk team, implementing IT support workflows, and ensuring Service Level Agreement (SLA) compliance.
  • Experience with remote desktop management, enterprise device provisioning, and IT asset tracking is required.
  • Possess the knowledge and capability to lead and manage a technical help desk team, ensuring high-quality IT support services for cloud-based and on-premises environments.
  • Proficient in ITIL service management principles, troubleshooting methodologies, and ticketing system administration (JIRA, ServiceNow).
  • Strong customer service, team leadership, and incident resolution skills are required.

Preferred Qualifications

  • Desirable but not required certifications include ITIL Foundation Certification, Microsoft Certified: Modern Desktop Administrator Associate, or CompTIA A+.
Additional Information

Work Environment

  • Normal office conditions.

Working at SOSi

All interested individuals will receive consideration and will not be discriminated against for any reason.

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