Austin, TX · On-site
$23.75 - $27.50/hr
Help Desk Technician Onsite | Austin, TX | Contract We are looking for a customer-focused Help Desk ... such as Microsoft 365, identity and access tools, and collaboration platforms to keep users ...
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Austin, TX · On-site
$23.75 - $27.50/hr
Help Desk Technician Onsite | Austin, TX | Contract We are looking for a customer-focused Help Desk ... such as Microsoft 365, identity and access tools, and collaboration platforms to keep users ...
If current technology is replaced during the contract period, the TO Contractor Personnel shall ... Microsoft Active Directory user and device management * Repairing, installing, upgrading, and ...
If current technology is replaced during the contract period, the TO Contractor Personnel shall ... Microsoft Active Directory user and device management * Repairing, installing, upgrading, and ...
Green, OH · On-site
This Long-term Contract opportunity is ideal for someone who enjoys resolving technical issues ... supporting Microsoft Windows and Windows 10 systems. • Ability to perform basic technical ...
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Green, OH · On-site
This Long-term Contract opportunity is ideal for someone who enjoys resolving technical issues ... supporting Microsoft Windows and Windows 10 systems. • Ability to perform basic technical ...
Nashville, TN · On-site
$26 - $29.50/hr
This Long-term Contract opportunity is ideal for someone who enjoys resolving day-to-day IT issues ... Microsoft systems-related certifications are preferred.
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Nashville, TN · On-site
$26 - $29.50/hr
This Long-term Contract opportunity is ideal for someone who enjoys resolving day-to-day IT issues ... Microsoft systems-related certifications are preferred.
Washington, DC · On-site
... of the contract. About the Company Athena Technology Group, Inc. (ATG) is a Service-Disabled ... The ability to manage and troubleshoot identity and access management services, including Microsoft ...
Washington, DC · On-site
... of the contract. About the Company Athena Technology Group, Inc. (ATG) is a Service-Disabled ... The ability to manage and troubleshoot identity and access management services, including Microsoft ...
Baltimore, MD · On-site
$21/hr
Performance of the contract shall primarily take place in Durham, NC or Baltimore, MD - Onsite (Not ... Microsoft Exchange/Outlook, client/server applications, Transmission Control Protocol Label ...
Baltimore, MD · On-site
$21/hr
Performance of the contract shall primarily take place in Durham, NC or Baltimore, MD - Onsite (Not ... Microsoft Exchange/Outlook, client/server applications, Transmission Control Protocol Label ...
Baltimore, MD · On-site
$21/hr
Performance of the contract shall primarily take place in Durham, NC or Baltimore, MD - Onsite (Not ... Microsoft Exchange/Outlook, client/server applications, Transmission Control Protocol Label ...
Baltimore, MD · On-site
$21/hr
Performance of the contract shall primarily take place in Durham, NC or Baltimore, MD - Onsite (Not ... Microsoft Exchange/Outlook, client/server applications, Transmission Control Protocol Label ...
Waterloo, IA · On-site
Preferred : • ITIL Foundation Certification. • Microsoft and CompTIA certifications. • Experience supporting manufacturing environments. • Experience leading Help Desk operations across ...
Waterloo, IA · On-site
Preferred : • ITIL Foundation Certification. • Microsoft and CompTIA certifications. • Experience supporting manufacturing environments. • Experience leading Help Desk operations across ...
Radnor, PA · On-site
We have more than 30 IT Staffing Services contracts across USA and working closely with Fortune 500 ... Proficient in Microsoft Office applications including MS Outlook * Excellent communication and ...
Radnor, PA · On-site
We have more than 30 IT Staffing Services contracts across USA and working closely with Fortune 500 ... Proficient in Microsoft Office applications including MS Outlook * Excellent communication and ...
Honolulu, HI · On-site
$19.75 - $26.75/hr
Contract | Onsite | Honolulu, HI Oxford Solutions is working with a client seeking an Entry-Level ... Image laptops and desktops using Microsoft MECM * Provision iPhones and iPads through the company s ...
Honolulu, HI · On-site
$19.75 - $26.75/hr
Contract | Onsite | Honolulu, HI Oxford Solutions is working with a client seeking an Entry-Level ... Image laptops and desktops using Microsoft MECM * Provision iPhones and iPads through the company s ...
Durham, NC · On-site
$21/hr
Performance of the contract shall primarily take place in Durham, NC or Baltimore, MD - Onsite (Not ... Microsoft Exchange/Outlook, client/server applications, Transmission Control Protocol Label ...
Durham, NC · On-site
$21/hr
Performance of the contract shall primarily take place in Durham, NC or Baltimore, MD - Onsite (Not ... Microsoft Exchange/Outlook, client/server applications, Transmission Control Protocol Label ...
Colorado Springs, CO · On-site
$49K/yr
... contract-to-hire position. Please note this is a fully onsite position and work from home/remote ... Experience with Microsoft Office products preferred Compensation Range The compensation for this ...
Colorado Springs, CO · On-site
$49K/yr
... contract-to-hire position. Please note this is a fully onsite position and work from home/remote ... Experience with Microsoft Office products preferred Compensation Range The compensation for this ...
Trenton, NJ · On-site
$20.50 - $28/hr
Onsite to Hybrid Duration: 6+ months Knowledge of Microsoft Windows Server, Active Directory, and Office 365 training on AOC mainframe systems will be provided. Help Desk Coordinator will assist ...
Trenton, NJ · On-site
$20.50 - $28/hr
Onsite to Hybrid Duration: 6+ months Knowledge of Microsoft Windows Server, Active Directory, and Office 365 training on AOC mainframe systems will be provided. Help Desk Coordinator will assist ...
Wichita, KS · On-site
$18 - $24.25/hr
Extensive experience with Microsoft 365/Microsoft Office applications. Working knowledge of help desk software, VPNs, and remote control. Must be able to work independently, including working alone ...
Wichita, KS · On-site
$18 - $24.25/hr
Extensive experience with Microsoft 365/Microsoft Office applications. Working knowledge of help desk software, VPNs, and remote control. Must be able to work independently, including working alone ...
Saint Louis, MO · On-site
Microsoft Operating Systems * macOS Operating Systems * Microsoft 365 * Experience with the following: * Basic Networking Skills * Network Printers * Help Desk Ticketing Software * Microsoft Entra ID
Saint Louis, MO · On-site
Microsoft Operating Systems * macOS Operating Systems * Microsoft 365 * Experience with the following: * Basic Networking Skills * Network Printers * Help Desk Ticketing Software * Microsoft Entra ID
Saint Louis, MO · On-site
Microsoft Operating Systems * macOS Operating Systems * Microsoft 365 * Experience with the following: * Basic Networking Skills * Network Printers * Help Desk Ticketing Software * Microsoft Entra ID
Saint Louis, MO · On-site
Microsoft Operating Systems * macOS Operating Systems * Microsoft 365 * Experience with the following: * Basic Networking Skills * Network Printers * Help Desk Ticketing Software * Microsoft Entra ID
Doral, FL · On-site
This position is contingent upon contract award** SOSi is seeking a Help Desk Lead to support ... Desirable but not required certifications include ITIL Foundation Certification, Microsoft ...
Doral, FL · On-site
This position is contingent upon contract award** SOSi is seeking a Help Desk Lead to support ... Desirable but not required certifications include ITIL Foundation Certification, Microsoft ...
Valley Stream, NY · On-site
$21 - $28.25/hr
Ability to document technical issues and resolution of tickets via help desk ticketing system ... Proficiency with Office 365, including Microsoft Outlook, Microsoft Word, Microsoft Excel.
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Valley Stream, NY · On-site
$21 - $28.25/hr
Ability to document technical issues and resolution of tickets via help desk ticketing system ... Proficiency with Office 365, including Microsoft Outlook, Microsoft Word, Microsoft Excel.
Madison, WI · On-site
$20.25 - $27.25/hr
MARS Solutions Group is looking for an experienced Help Desk-III located in Madison, WI. Our client ... contracts for added job security and stability. Interview Process: via Microsoft Teams Note:
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Madison, WI · On-site
$20.25 - $27.25/hr
MARS Solutions Group is looking for an experienced Help Desk-III located in Madison, WI. Our client ... contracts for added job security and stability. Interview Process: via Microsoft Teams Note:
$21 - $28.25/hr
Ability to document technical issues and resolution of tickets via help desk ticketing system ... Proficiency with Office 365, including Microsoft Outlook, Microsoft Word, Microsoft Excel.
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$21 - $28.25/hr
Ability to document technical issues and resolution of tickets via help desk ticketing system ... Proficiency with Office 365, including Microsoft Outlook, Microsoft Word, Microsoft Excel.
$12.74 - $14.66
2% of jobs
$14.66 - $16.59
6% of jobs
$16.59 - $18.51
12% of jobs
$19.05 is the 25th percentile. Wages below this are outliers.
$18.51 - $20.43
17% of jobs
The median wage is $21.97 / hr.
$20.43 - $22.36
16% of jobs
$22.36 - $24.28
16% of jobs
$25.24 is the 75th percentile. Wages above this are outliers.
$24.28 - $26.20
12% of jobs
$26.20 - $28.13
7% of jobs
$28.13 - $30.05
6% of jobs
$30.05 - $31.97
3% of jobs
$31.97 - $33.89
2% of jobs
$12
$23
$33
| Aspect | Contract Microsoft Help Desk | Contract IT Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST) | CompTIA A+, Network+, Microsoft certifications (e.g., MCSA) |
| Work Environment | Help desk, remote or on-site support, customer interaction | Technical support, troubleshooting, on-site or remote |
| Industry Usage | IT service providers, corporate IT departments | IT service providers, corporate IT teams, tech companies |
Contract Microsoft Help Desk roles focus on providing end-user support for Microsoft products, often involving troubleshooting and customer service. Contract IT Support Specialist positions may cover a broader range of IT issues, including hardware, software, and network support. While both roles require similar certifications and work environments, the Help Desk role is more customer-facing and product-specific, whereas IT Support Specialists handle diverse technical problems across systems.
Help Desk Technician
Onsite | Austin, TX | Contract
We are looking for a customer-focused Help Desk Technician to deliver advanced technical support for employees in a manufacturing environment based in Austin, Texas. This long-term contract position is ideal for someone who can handle escalated support issues, investigate underlying causes, and restore service across devices, applications, and core workplace technologies. The role requires a balance of hands-on troubleshooting, clear communication, and a strong commitment to maintaining a reliable end-user experience.
Responsibilities:
• Resolve escalated support requests by diagnosing and addressing more advanced hardware, software, account, and connectivity issues that move beyond first-level support.
• Investigate recurring technical problems to determine root causes and implement lasting solutions that improve service stability.
• Manage incidents and service requests through the full ticket lifecycle while meeting established response times and business priorities.
• Partner with senior technical teams and external providers when specialized expertise is needed to restore service or address ongoing problems.
• Configure, deploy, and support endpoint devices, including Windows computers, macOS systems, and mobile equipment used across the organization.
• Administer and troubleshoot workplace technologies such as Microsoft 365, identity and access tools, and collaboration platforms to keep users productive.
• Create and maintain accurate support documentation, including ticket details, resolution steps, and knowledge resources for future reference.
• Identify service trends and recommend workflow improvements, preventive actions, or automation opportunities to reduce repeat incidents.
• Assist with employee onboarding and offboarding by preparing devices, assigning access, and ensuring account changes follow security requirements.
• Provide day-to-day guidance to entry-level support staff and communicate clearly with users and stakeholders on issue status and next steps.
• 3+ years of experience in IT support, desktop support, or service desk environments, with exposure to Tier 2 issue resolution.
• Demonstrated ability to troubleshoot Windows 10/11, Microsoft Windows environments, macOS systems, and common enterprise applications.
• Hands-on experience supporting Active Directory or Azure AD/Entra ID for user access, authentication, and account administration.
• Familiarity with Microsoft 365 services, including tools used for email, collaboration, file sharing, and communication.
• Experience working with endpoint management solutions and device support processes for desktops, laptops, and mobile devices.
• Working knowledge of core networking concepts such as IP connectivity, wireless access, DNS, DHCP, and general network troubleshooting.
• Background using ticketing systems to document, prioritize, and resolve service desk tickets in a structured support environment.
• Strong communication, organization, and multitasking skills with the ability to maintain a high level of customer service in a fast-paced setting.
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Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.
Recruiting and staffing services
10,000+ Employees
San Ramon, CA, US
1948
