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Contract Microsoft Help Desk Jobs (NOW HIRING)

Interclypse Inc.

Help Desk Specialist

Annapolis, MD · On-site

If current technology is replaced during the contract period, the TO Contractor Personnel shall ... Microsoft Active Directory user and device management * Repairing, installing, upgrading, and ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

Microsoft and CompTIA certifications. * Experience supporting manufacturing environments. * Experience leading Help Desk operations across multiple locations or global organizations. * Experience ...

Chenega MIOS

Senior Help Desk Technician

Saint Marys, GA · On-site

$18.75 - $25.25/hr

Through our ISO 9001:2015 certification, we can accomplish the full range of contract services ... Strong technical skills in Microsoft Windows 10/11, Active Directory, desktop imaging, and end-user ...

New

ATG

Help Desk Specialist

Washington, DC · On-site

... of the contract. About the Company Athena Technology Group, Inc. (ATG) is a Service-Disabled ... The ability to manage and troubleshoot identity and access management services, including Microsoft ...

Nebraska Medicine

Help Desk Analyst

Omaha, NE

$19.50 - $26.75/hr

Preferred consideration will be given to candidates with demonstrated experience supporting Microsoft Active Directory, Microsoft Office 365 applications, and Windows 11 in a fast-paced Help Desk or ...

Leisnoi Incorporated

Help Desk Technician

Baltimore, MD · On-site

$21/hr

Performance of the contract shall primarily take place in Durham, NC or Baltimore, MD - Onsite (Not ... Microsoft Exchange/Outlook, client/server applications, Transmission Control Protocol Label ...

Vaco by Highspring

Help Desk Analyst

Denver, CO · On-site

$60K/yr

Service Desk Analyst (Onsite | Full-Time) Nashville, TN (Onsite) Full-Time, Contract-to-Hire Hours ... Support Microsoft 365 tools including Outlook, Teams, SharePoint, and the Admin Center * Assist ...

360 IT Professionals

Help Desk Specialist

Radnor, PA · On-site

We have more than 30 IT Staffing Services contracts across USA and working closely with Fortune 500 ... Proficient in Microsoft Office applications including MS Outlook * Excellent communication and ...

Nebraska Medicine

Help Desk Analyst

Omaha, NE · On-site

$19.50 - $26.75/hr

Preferred consideration will be given to candidates with demonstrated experience supporting Microsoft Active Directory, Microsoft Office 365 applications, and Windows 11 in a fast-paced Help Desk or ...

MARS Solutions Group

Help Desk III

Madison, WI · On-site

$20.25 - $27.25/hr

MARS Solutions Group is looking for an experienced Help Desk-III located in Madison, WI. Our client ... contracts for added job security and stability. Interview Process: via Microsoft Teams Note:

SOSi

Help Desk Lead

Doral, FL · On-site

This position is contingent upon contract award** SOSi is seeking a Help Desk Lead to support ... Desirable but not required certifications include ITIL Foundation Certification, Microsoft ...

HireITPeople

Help Desk Analyst

Trenton, NJ · On-site

$20.50 - $28/hr

Onsite to Hybrid Duration: 6+ months Knowledge of Microsoft Windows Server, Active Directory, and Office 365 - training on AOC mainframe systems will be provided. Help Desk Coordinator will assist ...

Purposelink Recruitment

IT HELP DESK

Ann Arbor, MI

Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor ... Microsoft Windows (2+ years) * Active Directory (1+ years) * Citrix (1+ years) * 2+ years of ...

SOSi

Help Desk Lead

Miami, FL · On-site

This position is contingent upon contract award SOSi is seeking a Help Desk Lead to support mission ... Desirable but not required certifications include ITIL Foundation Certification, Microsoft ...

360 IT Professionals

Help Desk

Denver, CO · On-site

$20.50 - $27.75/hr

Help Desk Support+Idenity Access management exp Contract 360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile ...

360 IT Professionals

Help Desk

Denver, CO · On-site

$20.50 - $27.75/hr

Help Desk Support+Idenity Access management exp Contract 360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile ...

Purposelink Recruitment

IT Help Desk

Ann Arbor, MI

Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor ... Microsoft Office * Microsoft Azure Job Summary: As an IT HELP DESK you will be responsible for ...

SOSi

Help Desk Lead

Doral, FL

This position is contingent upon contract award** SOSi is seeking a Help Desk Lead to support ... Desirable but not required certifications include ITIL Foundation Certification, Microsoft ...

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Contract Microsoft Help Desk information

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How much do contract microsoft help desk jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for contract microsoft help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are some common challenges faced by Contract Microsoft Help Desk professionals, and how can they be addressed?

Contract Microsoft Help Desk professionals often encounter challenges such as managing a high volume of support tickets, quickly adapting to different organizational environments, and staying current with Microsoft product updates. To address these challenges, it’s beneficial to develop strong time-management skills, actively participate in ongoing training, and leverage available documentation and knowledge bases. Building effective communication with both end-users and permanent IT staff also helps ensure smoother issue resolution and a successful contract engagement.

What is a Contract Microsoft Help Desk?

A Contract Microsoft Help Desk is an outsourced or temporary support service that assists businesses and users with Microsoft products, such as Windows, Office 365, and Azure. These help desk professionals troubleshoot technical issues, answer questions, and provide guidance on using Microsoft software. They are usually hired on a contract basis, either through a staffing agency or directly by companies, to provide technical support for a set period or project. This arrangement allows organizations to scale their support needs without hiring full-time staff.

What are the key skills and qualifications needed to thrive as a Contract Microsoft Help Desk specialist?

To thrive as a Contract Microsoft Help Desk specialist, you need a solid understanding of Microsoft operating systems, Office 365, troubleshooting techniques, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems like ServiceNow, and Microsoft Active Directory is commonly required. Strong communication, patience, and problem-solving abilities help in effectively assisting users and managing technical issues. These skills ensure efficient resolution of technical problems, high user satisfaction, and reliable IT support in dynamic business environments.

What is the difference between Contract Microsoft Help Desk vs Contract IT Support Specialist?

AspectContract Microsoft Help DeskContract IT Support Specialist
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA A+, Network+, Microsoft certifications (e.g., MCSA)
Work EnvironmentHelp desk, remote or on-site support, customer interactionTechnical support, troubleshooting, on-site or remote
Industry UsageIT service providers, corporate IT departmentsIT service providers, corporate IT teams, tech companies

Contract Microsoft Help Desk roles focus on providing end-user support for Microsoft products, often involving troubleshooting and customer service. Contract IT Support Specialist positions may cover a broader range of IT issues, including hardware, software, and network support. While both roles require similar certifications and work environments, the Help Desk role is more customer-facing and product-specific, whereas IT Support Specialists handle diverse technical problems across systems.

What cities are hiring for Contract Microsoft Help Desk jobs? Cities with the most Contract Microsoft Help Desk job openings:
What are the most commonly searched types of Microsoft Help Desk jobs? The most popular types of Microsoft Help Desk jobs are:
What states have the most Contract Microsoft Help Desk jobs? States with the most job openings for Contract Microsoft Help Desk jobs include:
Contract Microsoft Help Desk jobs near you

Help Desk Specialist

Interclypse Inc.

Annapolis, MD • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

Job Type
Full-time
Description
Welcome to Interclypse, where innovation meets passion. Every team member is a vital piece of our success story. We are not just a company, but a dynamic community driven by the shared vision of redefining excellence. At Interclypse, you will find more than a career - you will discover a vibrant ecosystem where your talents are celebrated, your ideas are embraced, and your potential is achieved. Every Interclypse team member can benefit based on their efforts and collectively benefit through the overall company's success. Join our mission to positively impact society, community, industry, and individuals by always "Doing What is Right". Together, let's pioneer a future where greatness is achieved and exceeded.
To actualize this vision, Interclypse employs a growth mindset culture that empowers employees to rise in their careers by providing them with tools, mentorship, and a supportive environment to ensure long-term success.
Interclypse is supporting several Maryland state agencies in the modernization and sustainment of critical systems. This exciting opportunity provides candidates with the ability to contribute to the long-term health and success of the state while continuing to learn and grow professionally within Interclypse's growth mindset culture.
All positions are required to be onsite at various locations in Maryland.
Make a difference. Join our team by applying today!
Responsibilities:
Provides telephone and in-person support to users in the areas of directories, standard Windows desktop applications, and applications developed under this Contract or predecessors. Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems.
  • Answer service desk calls and log each one into the IT service desk system (presently IBM Maximo). If current technology is replaced during the contract period, the TO Contractor Personnel shall adhere to the new application.
  • Respond to emails in the service desk mailbox and log into the IT Service Desk system (presently IBM Maximo). If current technology is replaced during the contract period, the TO Contractor Personnel shall adhere to the new application.
  • Review call history, assess the problem, resolve the problems, and document in the IT Service Desk system.
  • Ensure that all workstations (laptop and desktops) have current drivers, patches, and security\ updates.
  • Create/restore workstation (laptop and desktop) images.
  • Troubleshoot workstation (laptop and desktop) network (LAN and WLAN) connectivity issues.
  • Set up new workstations (laptop and desktop) and printers to access the network.
  • Deploy new state procured equipment and software to the existing network.
  • Replace existing hardware/software and remove the hardware/software and transport to a specified location.
  • Document moves/adds/changes in accordance with MDTA inventory and Department of General Services (DGS) policies/procedures.
  • Troubleshoot issues regarding all hardware and software stated above.
  • Install software/hardware on workstations.
  • Work in cooperation with the current contractors as well as other MDTA staff.
  • Attend internal MDTA staff meetings as requested.
  • Update Service Desk requests daily.
  • Assist in the development of installation instructions/standard operating procedures for applications.
  • Perform other related duties as assigned by MDTA Division of Information Technology management.

Requirements
Required Qualifications
  • Bachelor's degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline.
  • Five (5) years of experience in business IT environments, with emphasis on PC hardware and applications. General experience includes information systems development, work in the client/server field, or related fields.
  • Two (2) years of comprehensive knowledge of PC operating systems, e.g., DOS, Windows, as well as work on a help desk.
  • Demonstrated ability to communicate orally and in writing and to have a positive customer service attitude.

Desired Qualifications
Three (3) years' experience in each of the following:
  • Providing Tier 1 and Tier 2 IT support to customers in a Service Desk environment
  • Troubleshooting PC hardware and software in a Microsoft networked environment
  • Microsoft Active Directory user and device management
  • Repairing, installing, upgrading, and reconfiguring: PCs, Laptops, Stand-alone and networked printers, Stand-alone and networked scanners, and Modems
  • Installing and configuring: PC operating systems (at a minimum Microsoft Windows 10), Server operating systems (at a minimum Microsoft Windows Server 2012 or greater), Standard MDOT software (at a minimum all of the following): Microsoft O365, Microsoft Office 2016 Productivity Suite, Microsoft Outlook 2016 Email Client, Microsoft Windows Defender, Microsoft BitLocker, and Adobe Acrobat Reader Information Technology (IT) Systems Operations, Maintenance and Support, Service Desk software (any of the following): Maximo Service Desk, Remedy, or equivalent, Remote Desktop software (at a minimum, all of the following): Microsoft Remote Desktop, LogMeIn Rescue or equivalent.

Why You Will Love Interclypse
  • You want to work for an adaptive company that moves at your speed.
  • You want a healthy work-life balance.
  • You want to work with a passionate team on an important mission.
  • You want to work for an organization that values and appreciates you.
  • You want to work for an organization that invests in your growth.
  • You want the option for career mentorship, both in technology and in business.
  • You value a company with a strong culture of growth and support.

Employee Impact Program
Every employee has the opportunity to be rewarded for the contributions they can make toward the long-term health of the company, our customers, and employees. This program in combination with our comprehensive benefits, time off and leave programs allow you to design a career and compensation program that enables unmatched flexibility while ensuring company, customer, and employee health and prosperity.
Benefits
  • Personal Time Off (PTO) for vacations, holidays, illnesses
  • Parental Leave
  • Bereavement Leave
  • Jury Duty Leave
  • Retirement: Unlimited 401K match up to 8% of your salary up to the federal maximum
  • Financial education and planning support
  • Health Insurance (Medical, Dental, Vision)
  • Health Savings Account (HSA)
  • Medical and Dependent Care Flexible Spending Accounts (FSA)
  • Employee Assistance Program
  • Life Insurance
  • Accidental Death and Dismemberment Insurance
  • Disability: Short-term and long-term disability coverage
  • Educational support
  • Company apparel
  • Social events: Holiday Party, Spring Picnic, Fall Picnic, happy hours and more.
  • Access to group rates for voluntary benefits such as Accident, Hospital Indemnity, Critical Illness, Pet Insurance, and Identity Theft Protection

EOE AA M/F/Vet/Disability:
Interclypse is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
The base salary range provided is not adjusted for geographic differences associated with where the work is being performed. Actual salaries will vary depending on factors including but not limited to location, candidate's experience and education/training, internal peer equity, and market and business consideration.

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