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Contract Learning And Development Jobs in Connecticut

Domestic and General Group Limited

Flexible - Remote with some travel required Contract Type: Permanent, 40 hours per week At Domestic ... Partner with Learning & Development to design and deliver scalable coaching and training programmes

Chubb

Senior Claim Examiner

Simsbury, CT

$33.25 - $45.25/hr

The training will involve a wide range of knowledge and skill development, including: * Cultivating ... Learning to interpret and apply insurance contracts * Learning how to negotiate settlements Chubb ...

LIMRA AND LOMA

Senior Event Planner

Windsor, CT · On-site

Learning & Development: Programs to assess, train, and increase productivity, and develop future ... Conduct market research, gather information and negotiate contracts prior to closing any deals

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Contract Learning And Development information

What are some common challenges faced by contract Learning and Development professionals, and how can they be addressed?

Contract Learning and Development professionals often face challenges such as quickly adapting to new organizational cultures and expectations, managing multiple projects with tight deadlines, and ensuring alignment with the client’s strategic goals. To address these challenges, it's important to establish clear communication with stakeholders from the outset, clarify project scope and objectives, and leverage strong project management skills. Building rapport with key team members early on can also facilitate smoother collaboration and more effective learning solutions.

What are the key skills and qualifications needed to thrive as a Contract Learning and Development Specialist, and why are they important?

To excel as a Contract Learning and Development Specialist, you need expertise in instructional design, adult learning principles, and experience with training delivery, often supported by a degree in education, HR, or a related field. Familiarity with Learning Management Systems (LMS), e-learning authoring tools like Articulate or Captivate, and relevant certifications such as CPLP or ATD are highly valued. Strong communication, project management, and adaptability are crucial soft skills for collaborating with clients and adjusting to diverse organizational needs. These competencies ensure effective training solutions that drive employee performance and meet business objectives in dynamic environments.

What is the difference between Contract Learning And Development vs Contract Training Specialist?

AspectContract Learning And DevelopmentContract Training Specialist
CredentialsOften requires instructional design, adult learning certifications, or related degreesTypically needs training delivery, facilitation, and subject matter expertise certifications
Work EnvironmentDesigns and develops learning programs, often in corporate or educational settingsDelivers training sessions, workshops, and on-the-job instruction
Employer & Industry UsageUsed in corporate, nonprofit, and educational sectors for strategic learning initiativesCommon in corporate training departments, consulting firms, and industry-specific training providers

Contract Learning And Development focuses on creating comprehensive learning strategies and programs, while Contract Training Specialist primarily delivers and facilitates training sessions. Both roles require related certifications and are integral to workforce development, but they differ in scope and responsibilities.

What are Contract Learning and Development professionals?

Contract Learning and Development professionals are specialists who work on a temporary or project basis to design, deliver, and evaluate training programs within organizations. They help employees improve skills, adapt to new technologies, or meet compliance requirements. These professionals may develop e-learning courses, conduct workshops, or create instructional materials tailored to an organization's needs. Working on a contract basis allows companies to access specialized expertise without committing to full-time employment. Contract Learning and Development roles are common in industries undergoing change, implementing new systems, or facing skill gaps.
What are the most commonly searched types of Learning And Development jobs in Connecticut? The most popular types of Learning And Development jobs in Connecticut are:
What are popular job titles related to Contract Learning And Development jobs in Connecticut? For Contract Learning And Development jobs in Connecticut, the most frequently searched job titles are:
What job categories do people searching Contract Learning And Development jobs in Connecticut look for? The top searched job categories for Contract Learning And Development jobs in Connecticut are:
Contract Learning And Development jobs near you
Infographic showing various Contract Learning And Development job openings in Connecticut as of July 2026, with employment types broken down into 80% Full Time, 10% Part Time, and 10% Contract. Highlights an 100% In-person job distribution.

Operations Quality Senior Manager

Domesticandgeneral

Norwalk, CT

Full-time

Posted 8 days ago

Job description

Operations Quality Senior Manager

Location: Flexible - Remote with some travel required

Contract Type: Permanent, 40 hours per week

At Domestic & General, delivering exceptional customer experiences is at the heart of everything we do. As our Operations Quality Senior Manager, you'll take ownership of the end-to-end quality strategy across our call centre operations-ensuring we consistently deliver high standards, meet regulatory expectations, and drive continuous improvement.

This role is pivotal in shaping how we measure, monitor and improve performance. You'll combine operational leadership with data-driven insight to enhance customer outcomes, influence business strategy, and support our teams and partners in delivering excellence at scale.

About You

To be successful in this role, you will have:

  • Strong operational leadership experience within a customer-focused environment
  • Significant experience in contact centre operations quality management
  • Proven ability to drive measurable improvements in customer experience and operational performance
  • Strong understanding of customer satisfaction frameworks (e.g., CSAT) and performance models
  • Experience designing and implementing performance and quality frameworks
  • Knowledge of call monitoring and analytics platforms (e.g., Genesys, Verint, or similar)
  • Experience working in complex, fast-paced, customer-centric environments
  • Expertise in data analysis and translating insight into business action
  • Excellent communication and stakeholder management skills, with the ability to influence at all levels
  • Experience working with large-scale, multi-site or outsourced (BPO) operations
  • Strong track record of building accountability, engagement and performance culture

The Role

  • Lead and evolve quality assurance frameworks, ensuring consistent delivery of KPIs, SLAs and service standards
  • Own QA reporting, MI dashboards and insight generation to highlight themes, risks and opportunities
  • Drive improvements in customer satisfaction, including ownership of CSAT processes and mystery shopping programmes
  • Establish and govern calibration standards across multiple sites to ensure consistency and accuracy
  • Analyse operational and customer data to provide actionable insights and recommendations
  • Partner with Learning & Development to design and deliver scalable coaching and training programmes
  • Collaborate with BPO partners and external vendors to ensure aligned service delivery
  • Streamline escalation and resolution processes to improve efficiency and customer outcomes
  • Deliver high-impact reporting and insights to senior leadership
  • Lead continuous improvement initiatives to enhance performance across distributed teams

Please note, applicants must have the legal right to work in the United States.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

Apply