Consumer Lending Manager Jobs (NOW HIRING)

Pioneer FCU offers a complete benefits package to all team members that includes, but not limited to:

• An excellent compensation package
• An8% Employer Matching dollar-for-dollar 401(k)program after Year One
• Health, dental and vision insurance
  • Pioneer pays a minimum of 80% of the premiumsfor team members AND dependents
• 12 paid holidays including day after Thanksgiving for Team Member Appreciation Day
• Accrue up to 16 days of Paid Time Off in Year One, plus Birthday and Work Anniversary Floating Holidays
  • PTO accrual increases with Pioneer seniority
• Up to $300 in Interest-free Wardrobe Salary Advance available on Day One!
• Up to $2,000 in Interest-free Technology Salary Advance
• Up to $1,000 Interest-free Wellness Advance to purchase gym membership, Peloton, or any exercise equipment
• Up to $2,300 in Tuition reimbursement per semester
• Childcare reimbursement up to $100 per child per month
• So much more!

As a progressive financial institution, we are seeking a dynamic and enthusiastic individual to fulfill the role ofCentralized Lending Manager at ourMountain Home Administrative Office. Candidates must be eligible for membership at Pioneer to obtain employment.

Pioneer Federal Credit Union (Pioneer) takes our organization culture seriously, and every team member understands it is their responsibility to be a brand champion who plays a critical role in driving our members, business partners (internal and external), and their families to stronger financial futures. A part of everyone's role is to demonstrate a commitment to Pioneer's vision and mission, embody our core values, behaviors, and proactively contribute to our credit union's growth and progress.

The Assistant Consumer Lending Manager will play a key role in supporting the Consumer Centralized Lending Manager in overseeing a team of Consumer Lending Specialists and Consumer Loan Processors. This position is responsible for assisting in exception reporting, quality control assessments, and operational support within the Credit Union's lending operations. The Assistant Consumer Lending Manager will contribute to accurate reporting, process improvements, and compliance with policies and regulations. Additionally, they will assist in managing loan data validation, risk evaluation, and transaction fulfillment within delegated authority.

Essential Functions & Responsibilities:

• Monitor the processing queue and manage multiple loans as they come in from the branch network and work with other members of the team to get loan documents accurately completed and prepared for funding in a timely manner, gathering additional loan information as needed. Perform pre-close quality control following established process and proactively communicate with staff and members to quickly resolve any issues.
• Provide guidance, support, and supervision to the team of Lending Specialists and Consumer Loan Processors, assisting them in their professional development and ensuring adherence to established procedures.
• Assist in the production of exception reports, analyzing defects and defect rates within core functions of Credit Union operations, according to departmental guidelines and specified time frames.
• Contribute to the accurate preparation and delivery of operational and exception reports for various lending products, supporting service quality, member records, and Credit Union data improvement.
• Collaborate with the Centralized Lending Manager and the team to identify opportunities for operational efficiency enhancements, recommend process modifications, and support the implementation of necessary changes to reduce exceptions and streamline workflows.
• Participate in the review of loan data, documentation, and risk factors, providing guidance to the team in assessing risk and making informed decisions within delegated authority.
• Assist in ensuring compliance with internal policies, industry regulations, and legal requirements for all lending operations and activities.
• Support the Centralized Lending Manager in monitoring and tracking team performance, productivity, and quality metrics, providing feedback and support to enhance individual and team performance.
• Collaborate with cross-functional teams, including Underwriting, Credit Administration, and Compliance, to address operational issues, resolve exceptions, and improve overall processes
• Assist in identifying training needs, contribute to the development of training materials, and participate in training sessions to enhance the team's skills, knowledge, and quality control awareness.
• Performs other job related duties as assigned.

Experience: Minimum of one year in lending operations or credit analysis in a financial institution, including previous experience in a leadership or supervisory role within lending operations or credit analysis in the financial services industry. Experience in a consumer loan environment and familiarity with requirements for securing liens on various types of collateral. Sound knowledge of credit union operations, loan documentation, and regulatory requirements.

Education: A high school education or GED.

Interpersonal Skills: Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.

Other Skills: Strong analytical skills with the ability to interpret data, identify trends, and contribute to data-driven decisions. Demonstrated ability to support and manage a team, providing guidance, mentorship, and fostering a positive work environment. Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels. Detail-oriented with strong organizational and problem-solving abilities. Proficiency in using relevant software tools for reporting and data analysis. Ability to understand and work with mathematical concepts as they apply to lending.

Physical Requirements: Very light physical effort. Must be able to lift, carry, push or pull up to 20 lbs. as necessary.

Work Environment: Normal light, heat, air, and space in work environment. Limited travel is expected for training and/or meetings.