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Reimbursement Order Confirmation Specialist | Atos Medical-US | New Berlin, WI | Remote

Join a growing company with a strong purpose!

Do you want to make a difference for people breathing, speaking and living with a neck stoma? At Atos Medical, our people are the strength and key to our on-going success. We create the best customer experience and thereby successful business through our 1300 skilled and engaged employees worldwide.

About Atos Medical

Atos Medical is a global leader in neck stoma care-dedicated to improving the lives of people living with laryngectomy and tracheostomy. With origins in Sweden and Germany, both our Laryngectomy and Tracheostomy brands bring decades of expertise and innovation in voice and respiratory care, offering trusted solutions such as the Provox voice prosthesis and TRACOE tracheostomy products.

As part of the Coloplast Group, we operate in over 90 countries with a shared commitment to clinical excellence, patient support, and high-quality medical devices that help people breathe, speak, and live more comfortably.

We are seeking a Reimbursement Order Confirmation Specialist to join our team!

SUMMARY

A Reimbursement Order Confirmation Specialist will support Atos Medical Management by carefully reviewing sales orders before shipment to ensure accurate and efficient claim processing. Strong time management and organizational skills are essential, as this role collaborates closely with internal teams, including Customer Service, Customer Support, Administrative Services, and Insurance. 

JOB RESPONSIBILITIES

Order Review & Verification

• Review sales orders for completeness and accuracy in accordance with company billing guidelines, departmental processes, and insurance requirements.
• Conduct detailed pre-shipment reviews to proactively identify and correct errors that could result in claim denials, including:
  • Ensuring prescriptions are complete and accurate
  • Verifying insurance benefit checks are current
  • Confirming all message tabs are cleared
  • Validating clinical documentation supports dispensing of increased quantities
  • Preparing billed quantities for items with similar HCPC codes for payer submission
• Confirm sales orders post-shipment-an essential step that initiates revenue booking.
• Return incomplete or inaccurate sales orders to DtC teams for correction.

Queue & Workflow Management

• Manage three dedicated work queues aligned with different stages of the order lifecycle to ensure timely and accurate processing.
• Collaborate with Customer Service and Customer Support teams to expedite patient orders as needed.

Claims Preparation & Processing

• Prepare invoices and patient insurance information for claims filing.
• Enter all necessary information into claims filing software to generate electronic or paper claims.
• Review Medicare and Commercial eligibility for plan benefits.

Compliance, Documentation & Reporting

• Establish and maintain billing records and patient insurance information in compliance with Medicare, HIPAA, and departmental guidelines.
• Maintain regular communication with leadership to report trends in staff errors, supporting targeted training and reducing rework.
• Communicate discrepancies, issues, or complaints to the Revenue Cycle Manager.

Team Support and Additional Duties

• Support departmental efficiency by backing up other colleagues as needed.
• Participate in departmental meetings and contribute to continuous improvement initiatives.
• Maintain a professional and courteous approach in all customer and team interactions.
• Perform other duties as assigned by the Revenue Cycle Manager.

BASIC QUALIFICATIONS

• HS Diploma or equivalent
• Two years of medical billing and/or related experience within a healthcare setting
• Exceptional customer focus and ability to work under tight deadlines
• Demonstrated ability to review and process complex billing information, and resolve discrepancies independently while coordinating effectively with team members and other departments.

PREFERRED QUALIFICATIONS

• Associate or Bachelor's degree preferred
• 3-5 years of related experience within the DME or Life Science industry
• Medicaid, Medicare and commercial insurance knowledge preferred
• Brightree experience preferred

SKILLS & ABILITIES

• Strong decision-making skills with sound judgment in complex situations.
• Excellent analytical and problem-solving abilities with keen attention to detail.
• Effective verbal and written communication skills across diverse audiences.
• Demonstrated commitment to providing exceptional customer service.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and general computer applications.
• Ability to prioritize, manage, and complete multiple tasks in a fast-paced environment.
• Quick learner with strong technical aptitude and the ability to understand data flow and system interactions.
• Working knowledge of medical terminology, billing processes, office procedures, and basic mathematics.
• Ability to maintain strict confidentiality of sensitive information.
• Skilled in accessing and using database and billing software applications.
• Familiarity with funding qualification methods, collection laws, and reimbursement regulations.
• Demonstrated competencies in customer service, judgment, organization, quality, professionalism, and adaptability. 

WE OFFER

Atos Medical is a global leader headquartered in Sweden, united by a shared purpose and strong values. Guided by our superpowers-patient-centric, dedication, agile, and the belief that you never walk alone-we support and empower our users, our colleagues, and our partners every day. We believe in working together, growing together, and treating everyone we interact with-patients, coworkers, health care professionals, and partners-with respect and integrity.

You will be part of an ambitious work environment in which teams work together to continuously grow and develop the business. You will have great opportunities to learn and develop, and you will be offered a competitive salary package and benefits.

TOTAL REWARDS

At Atos Medical, a Coloplast company, we value and reward the contributions of our employees. Our total rewards package supports your well-being, professional growth, and work-life balance. Here's what you can expect:

Health & Wellness: 

• • Comprehensive medical, dental, and vision coverage for you and your family.
  • Access to company-sponsored wellness programs and mental health resources
  • Paid leave for qualifying events, and generous parental leave for both birthing and non-birthing parents.
  • Health Savings Account (HSA) with employer contributions

Financial Security: Competitive 401(k) with company match, financial planning services, and corporate discounts.

State-of-the-art facility: Hybrid and onsite employees work from our state-of-the-art facility, thoughtfully designed with sit-stand desks, large monitors, and premium onsite amenities, including a gym and golf simulator.

Work-Life Balance: Flexible work options, Generous PTO plan, 10 paid holidays, and summer hours to help you recharge.

Professional Development: Ongoing learning and career growth opportunities through training, mentorship, and tuition reimbursement.

Community & Culture: Join a Top Workplace, as recognized by USA Today and the Milwaukee Journal Sentinel. We foster a supportive environment where everyone feels valued and included. Engage in team-building, volunteer events, and our sustainability initiatives.

Atos Medical, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. To request reasonable accommodation to participate in the job application, please contact 800-217-0025.

Founded in 1986, Atos Medical is the global leader in laryngectomy care as well as a leading developer and manufacturer of tracheostomy products. We are passionate about making life easier for people living with a neck stoma, and we achieve this by providing personalized care and innovative solutions through our brands Provox, Provox Life and Tracoe.

We know that great customer experience involves more than first-rate product development, which is why clinical research and education of both professionals and patients are integral parts of our business.

Our roots are Swedish but today we are a global organization made up of about 1400 dedicated employees and our products are distributed to more than 90 countries. As we continue to grow, we remain committed to our purpose of improving the lives of people living with a neck stoma.

Since 2021, Atos Medical is the Voice and Respiratory Care division of Coloplast A/S

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